Well this is pretty funny I think, but true. I take advantage of it so if you speak Spanish I think you should. First case I needed my unlimited web back after a month of having it off. I called English 4 times "nothing we can do sir" decided to call Spanish 5 minutes later have my unlimited back. I sometimes pay my bill late. I always call in English to extend the bill payment of my iPhone. In English they usually give me 2 weeks when two weeks over I call again like 3 times in English trying to get more days and they say no. I called Spanish I get two more weeks. My girlfriend went to Dominican republic in a college trip I stupidly called long distance a lot. Called in English I get $20 credit okay fine, called next week English got another $20 credit. I just called in Spanish I got $78 credit the lady was nice and said this is one time thing lol I guess she didn't know I already have gotten $40 credit for the same case.