AT&T costumer service nicer in Spanish.

Discussion in 'iPhone' started by Tito Georgie, Oct 28, 2010.

  1. Tito Georgie macrumors 6502

    Tito Georgie

    Joined:
    Jul 17, 2010
    Location:
    New York
    #1
    Well this is pretty funny I think, but true. I take advantage of it so if you speak Spanish I think you should.

    First case I needed my unlimited web back after a month of having it off. I called English 4 times "nothing we can do sir" decided to call Spanish 5 minutes later have my unlimited back.

    I sometimes pay my bill late. I always call in English to extend the bill payment of my iPhone. In English they usually give me 2 weeks when two weeks over I call again like 3 times in English trying to get more days and they say no. I called Spanish I get two more weeks.

    My girlfriend went to Dominican republic in a college trip I stupidly called long distance a lot. Called in English I get $20 credit okay fine, called next week English got another $20 credit. I just called in Spanish I got $78 credit the lady was nice and said this is one time thing lol I guess she didn't know I already have gotten $40 credit for the same case.
     
  2. Carlanga macrumors 604

    Carlanga

    Joined:
    Nov 5, 2009
    #2
    comprehension

    maybe they understood better your spanish than your english and could help you solve your problem appropriately...:cool: For me CS for anything is usually better in english, the good thing about spanish CS is there is way less waiting time...
     
  3. HitchHykr macrumors 6502a

    HitchHykr

    Joined:
    Jun 13, 2007
    Location:
    Virginia
    #3
    You mean the indian could not understand the english from the hispanic???


    BTW, it's generally true that you get better, more friendly or faster service if you use the hispanic operators. I typically use the english operators but if there's a long wait I dial back and and select 'español' option and is less or no wait.
     
  4. Tito Georgie thread starter macrumors 6502

    Tito Georgie

    Joined:
    Jul 17, 2010
    Location:
    New York
    #4
    I was born here, Spanish is not my first language.
     
  5. Tito Georgie thread starter macrumors 6502

    Tito Georgie

    Joined:
    Jul 17, 2010
    Location:
    New York
    #5
    Haha +1
     
  6. bigjnyc macrumors 601

    bigjnyc

    Joined:
    Apr 10, 2008
    #6
    Maybe I'll give that a shot next time I have an issue. Sounds like you are scamming them though lol.
     
  7. goobot macrumors 603

    goobot

    Joined:
    Jun 26, 2009
    Location:
    long island NY
  8. Interstella5555 macrumors 603

    Interstella5555

    Joined:
    Jun 30, 2008
    #8
    I usually found that if I pay my bill on time they're nicer to me...but I guess to each their own.
     
  9. jcole31 macrumors regular

    Joined:
    Jul 20, 2010
    #9
    Congrats on signing up for a contract you apparently can't afford?

    This will catch up with you eventually whether it is AT&T that eventually flags your account or if your bill paying habits carry over to any of your other bills.
     
  10. Coleman2010 macrumors 68000

    Joined:
    Oct 9, 2010
    Location:
    NYC
    #10
    I've had the same experience. Not only are they nicer, you get an operator much faster than the English speaking line.
     
  11. Doc750 macrumors 6502a

    Joined:
    Aug 11, 2010
    #11
    does the at&t lady say "aaayyyeee pappppii" too? If so I'm calling right now
     
  12. Fabienne macrumors 65816

    Fabienne

    Joined:
    Jan 1, 2009
    Location:
    Some super-sexy place in the Midwest
    #12
    Everything just sounds better in a romance language.
     
  13. Pink∆Floyd macrumors 68020

    Pink∆Floyd

    Joined:
    Nov 21, 2009
    Location:
    Up There
    #13
    fixed it for ya

    also, if you need 7 weeks to pay your bill, you shouldn't have that plan in the first place.

    don't buy anything if you don't have the money, it's common sense...
     
  14. jmmo20 macrumors 65816

    Joined:
    Jun 15, 2006
    #14
    I can see a paralelism here in Spain.

    For those of u who don't know, a few regions in spain have their own language, most of which are quite close to spanish (Galego or Asturian), some are a bit closer to French (like Catalan) while Eskara shares no roots with any other indoeuropean language.

    The point is that, just like UK/US operators outsource customer service to english-speaking India, Spanish companies do likewise and move their callcenters to south american countries, where labour is a lot cheaper.

    But since the other spanish languages (Catalan, Euskara and Galego) are official languages, these companies are obliged by law to allow those who want to speak in those languages to be attended.

    Historically south american call centers provide a much worse service because they cut on all possible costs, and personnel formation is one of them. CS representatives don't know the products they are suppose to support well, and often they work for different companies at the same time (for example a phone company and a electricity utility company!!).

    So, in short; if you want to talk to someone who's actually in Spain, who knows what they're talking about and who can actually help you, you need to ask to speak in any of those languages (and then you switch back to spanish if you want!)
     
  15. Coleman2010 macrumors 68000

    Joined:
    Oct 9, 2010
    Location:
    NYC
    #15
    Geez. How about you guys worry about your own finances and stop being so judgemental. Who are you to tell him what he can and cannot afford. You don't know his family life or financial commitments so worry about your own wallet instead of his.
     
  16. Tito Georgie thread starter macrumors 6502

    Tito Georgie

    Joined:
    Jul 17, 2010
    Location:
    New York
    #16
    Wow thank you well said. I'm 17 and I somewhat find this people immature.

    But just to clear that up. Sometimes I pay my bill late cause my dad is the one that pays it. He travels a lot to Boston and Florida he has a restaurant over there so he be busy. So I have to wait until he gets back to New York.
     
  17. Pink∆Floyd macrumors 68020

    Pink∆Floyd

    Joined:
    Nov 21, 2009
    Location:
    Up There
    #17
    have neither of you heard of "automatic payments"?

    it's a rather new concept developed yesterday...
     
  18. Carlanga macrumors 604

    Carlanga

    Joined:
    Nov 5, 2009
    #18
    I love automatic payments: 95% of my bills I pay them like this, I especially like the ones I can do w/ my CC instead of the Direct bank acc one. You get the points/cash back in your CC and then at the end of the month the credit card has an automatic payment from my bank acc to leave it on $0 debt, at the end you get the cash back from the card, the interest of the extra month of $ in the bank, special discounts by having automatic payments on some of them and be worry free that you don't owe anyone and have a higher credit score for buying stuff w/ a CC and paying on time w/out actually lifting a finger.:cool:
     
  19. bigjnyc macrumors 601

    bigjnyc

    Joined:
    Apr 10, 2008
    #19
    +1 for automatic payments... I have a seperate checking account dedicated to this, I have a portion of my paycheck direct deposit go right in there and auto bills are payed directly... i hate paying monthly bills so i have about 95% of my bills set up for auto-pay. Best invention ever!! you just set it and forget it

    [​IMG]
     
  20. Doc750 macrumors 6502a

    Joined:
    Aug 11, 2010
    #20
    I trust no one. I pay my bills online but authorize each one myself. Who knows what numb nuts does the programming for these places. One month I'll get billed twice, and it will take them 4-6 billing cycles to fix it, and only after I spend 2-3 hours a day for 3 weeks on the phone with them.

    All bills go out on the 1st of the month. It's a pretty simple method.
     
  21. Tito Georgie thread starter macrumors 6502

    Tito Georgie

    Joined:
    Jul 17, 2010
    Location:
    New York

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