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AT&T CS is awesome!!!

M

MattMJB0188

macrumors 68020
Original poster
Dec 28, 2009
2,032
583
So I got my nice new 4s on Oct 14. Get pretty good reception everywhere but been dropping more calls at home the past few weeks, despite the fact that I'm in the darkest orange on AT&T's coverage map. So last night I give them a call to see what's up? I am a premier customer so I got their CS department and got the nicest guy. He offered me a microcell which is a mini cell tower that plugs in to your broadband internet. I asked what would be the cost of this and he said that if I put it on my card for $199 then he would credit my account. So a total of $224.93 was placed on my card and then this morning I see my AT&T account credited $248.23. So I basically got it for free, as I won't have to pay my phone bill for 2.5 months. I read so many people complaining about AT&T's customer service that it scared me to call but now I couldn't be happier.

I will recommend AT&T to all my friends and family. Hopefully the iPhone 4s plays nice with AT&T's microcell. Anyone have any experience with the microcell please post. I am sure they are not perfect but I'd like to hear any experiences with one.
 
Would've been nicer if they just gave it to you and didn't make you go through the whole being credited thing. Still nice though. I usually get great service from them as well. Only had one bad experience.
 
I'm one of the rare customers who always has great luck with AT&T. I'm not sure if it's my time with Cingular, or if I'm on some sort of "Don't f@$# with this guy, he's cool" list, or what. But they've forgiven overcharges, retroactively lowed pricing, credited my account, given me upgrades when I wasn't due for one, all sorts of good stuff.

Good for you too!
 
OneMike said:
Would've been nicer if they just gave it to you and didn't make you go through the whole being credited thing. Still nice though. I usually get great service from them as well. Only had one bad experience.
Click to expand...

I know. I tried believe me but the best they could do was $99.99 and I said I shouldn't have to pay anything for it. But it balanced out as I won't have to pay my bill for 2.5 months.

I'm hoping the microcell works as advertised because sometimes when I turn on my phone I have 5 bars for like minutes. Then it will constantly fluctuate between 2 and 3 and sometimes go down to 1.
 
I've had good luck with AT&T's CS, as well.

I recently found out that I am eligible for a FAN discount through my work- just a small one, but anything helps! I've been with my company for 7 years, and with AT&T for 10 (since Cingular days), and never knew about FAN until a few weeks ago. (Since my employer hasn't offered the discount to all employees, I suspect I'm not "supposed" to be getting it, but the AT&T store asked where I worked and offered it to me, so of course I signed up.)

Anyway, I was able to talk to someone and I was credited for 1.5 months worth of service, I guess as a goodwill gesture!

Of course, my contract was up a week before iP4s preorders started, and I live in Sprint's hometown, so that might have helped a bit. :)

In any case, the CS representative was very helpful.
 
Awesome! Note to all the drama queen posters on this forum. If you call up and act like a decent person you will likely get good customer service. If you call up with an attitude (just read some of the complaint threads) you will likely not get helped.

IE it doesn't pay to be a whiney douche. ;)
 
I just hope being in what AT&T calls a "best" coverage area isn't going to mess it up. Despite being in the "best" coverage area I get an average of 3 bars.

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BadMoon said:
Awesome! Note to all the drama queen posters on this forum. If you call up and act like a decent person you will likely get good customer service. If you call up with an attitude (just read some of the complaint threads) you will likely not get helped.

IE it doesn't pay to be a whiney douche. ;)
Click to expand...

ABSOLUTELY!!!! I was very respectful and kept telling him I appreciate his time. Ya catch more bees with honey!!! It doesn't pay to be rude no matter what. Then again, I work retail so I know how the rep probably feels most of the time.
 
Apple has pretty good CS too!!

I ordered my wife a verizon white 4S on Monday. My local store has some 16GB in stock so I figured I would cancel with Apple. I logged in today and saw "processing" and to call Apple direct.

Unfortunately I could not cancel the order, as I was about to hang up the lady says for my inconvenience I can get 2 free accessories from the site (up to $60)

So i picked out a nice Kate Spade case and a Griffin car charger. The CS rep noticed the Kate Spade would be delivering in December so she said to pick out another case that is in stock and she will send that one as well.

So got 2 cases, and a car charger for free just to wait a week or two for my wife's iphone to arrive.... not too bad!
 
BadMoon said:
Awesome! Note to all the drama queen posters on this forum. If you call up and act like a decent person you will likely get good customer service. If you call up with an attitude (just read some of the complaint threads) you will likely not get helped.

IE it doesn't pay to be a whiney douche. ;)
Click to expand...

Not necessarily, more times than not you will get the run-around. But eh, it's nice when one DOES actually receive credible CS, isn't it? :apple:
 
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