At&t customer care is not bad compared to...

Discussion in 'Community Discussion' started by fernandoflorez, Aug 25, 2009.

  1. fernandoflorez macrumors newbie

    Jun 17, 2009

    Have been a spectator for long time but i want to share my story with you in order to see if someone could give me an idea of what to do.

    My iphone is broken, an apple genious checked it out and said that it had to be replaced but, that in my case, it had to be replaced by my phone provider.

    My phone provider doesn't even want to check out my phone and said that i should ask Apple directly for a replacement. I insisted with Apple and nothing.

    Complete story here:

    Any idea on what should i do?

  2. Love macrumors 68000


    Jan 20, 2007
    Just southeast of Northwestshire
    You should just call Apple and set up a mail in exchange free of charge or an advanced iPhone replacement (they send you the new phone first), ($29)
  3. fernandoflorez thread starter macrumors newbie

    Jun 17, 2009
    Thank you. I already did that. Apple said that they can send me a box so i can send my iphone to them for free. The issue is that i'm overseas currently and they can't send the box here (already asked).

    I need an exception on their offerings as a solution to my problem. If we follow the replacement steps strictly i won't get my iphone exchange ever.

  4. steve2112 macrumors 68040


    Feb 20, 2009
    East of Lyra, Northwest of Pegasus
    When I saw this thread title, the first thing I thought was "AT&T customer care is not bad compared to...getting hit in the head with a ball peen hammer. Or maybe being buried alive in a huge fire ant mound."

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