AT&T customer service is AWESOME. (i.e. inept)

[goodcow]

My bill cycle ends on the 13th.

My 9/13 bill said:
CREDIT BALANCE $-205.87
TOTAL CURRENT CHARGES $72.04
BALANCE -133.83

Which was ... completely wrong. That included a $25 credit for 3G data problems... the rest was mysterious to me. I eventually got a letter in the mail from AT&T, saying that they had misapplied $180.87 in payments to my account that was supposed to go to another account.

So then $-133.83 minus the $180.87 credit was $47.07 due. Which I paid.

I currently see:
Total Amount Due $0.00

So what's the problem? It's 10/25, my bill cycle ends on the 13th, and I don't have a 10/13 bill.

The AT&T rep who has me on hold now, says that he sees I have a $-133.83 credit and can see my 10/13 bill. He can't explain why I can't see a 10/13 bill under my online account. He then said he was going to send another hard copy of my 10/13 bill (even though I didn't get a first hard copy) and then he ran into difficulties and now I'm on hold.

Oh AT&T, I <3 you so much!

I don't believe my 10/13 bill exists at all, and my account is probably completely f'ed up, but knowing AT&T so far for just three short months, I bet they'd end up sending me some huge $500 bill down the line with "late fees" if I tried to ignore this.

 

[goodcow]

So after an HOUR on the phone with them... they connected me to billing.

Billing saw my October statement, due Nov. 8th for $75.01. Verified I couldn't see it under my online account and that a paper bill wasn't mailed out.

This was contrary to what the other rep said, where I had a $133 credit. So had I not been adamant and pushed him for 30 min, I would've been hit with late fees.

So my bill was $75.01... I got a $25 credit, so she said my new balance, which was invisible online, was $50.01 (even though since the credit should lower the tax as well, it should've been less)

So I just paid the $50.01 due Nov. 8th and now my account says:

Last Payment Received $50.01
Credit Balance ($75.01)

When the balance should be zero.

What the **** is wrong with this company?

I'm supposed to get a call back later once my online account is "fixed."

 

[daisuke07]

I am having the same problem as you. There is a $40 activation fee when you buy a phone from AT&T but the lady said we would only have to pay like $25 (or something like that) if we donated to a charity and that they would take it off our bill. But instead they never did for weeks and when I checked my bill on my iPhone it said it was $160 when it should have only been $120. My mom looked at her bill statement online and it showed that she still paid $160. So now we have to go and dispute the bill at AT&T and they had better give us something in return 😛

Bad customer service from AT&T.