AT&T customer service sucks

[red41]

So I call today to inquire about setting up an account for 3 new iphones, they tell me the rate plans haven't come out yet and she can't answer my questions and that I need to wait until July 11th. I inform her that they have in fact come out, she replied "they have? please hold". Then she hung up on me. I'm starting to remember why I ditched them in the first place.

All I want to know is do I have to get the business data plan to access microsoft exchange?

 

[Niiro13]

I don't think so.

Microsoft Exchange is built into the operating system.

Well, at the very least I can tell you that in the betas, you can use Microsoft Exchange without a business data plan...

(what in the world is the business data plan for then???)

 

[tritonj]

haha, nice to hear that they haven't changed a bit, about the only way i have been able to get anything done with ATT has been to use my corporate account rep to push things through, regular CSR support is horrible

 

[red41]

I don't think so.

Microsoft Exchange is built into the operating system.

Well, at the very least I can tell you that in the betas, you can use Microsoft Exchange without a business data plan...

(what in the world is the business data plan for then???)

Thanks, that's what I was hoping to hear. Believe it or not, my local Apple Store had no clue either.

 

[cyclingplatypus]

Your first mistake was calling on the day that corporate released the info, in the perfect world all the CSR's would have been briefed prior to it. I've never had a problem with calling the CSR but you could always go to the forums and do a live chat with a CSR that might be able to answer the questions you have.