AT&T Data Problem Questions

Discussion in 'iPhone' started by engelke2010, Aug 4, 2010.

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  1. engelke2010, Aug 4, 2010

    engelke2010 macrumors 6502a

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    Mar 28, 2010
    #1
    To those of you who were having problems with very slow data speeds with AT&T, but by now have been resolved, were you ever told what AT&T did to resolve the problem? I'm only asking because I had an ticket that was closed because the problem was allegedly solved, but it wasn't. I want to be able to tell them what they did in other areas to solve the problem in order to perhaps help with my problems.
     
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  2. engelke2010, Aug 5, 2010

    engelke2010 thread starter macrumors 6502a

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    Mar 28, 2010
    #2
    Can someone please help me with solving the problems?
     
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  3. cbronfman, Aug 5, 2010

    cbronfman macrumors 6502

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    Location:
    Washington DC
    #3
    JUst call them up and tell them the ticket should not have been closed

    Just tell them to write a new ticket or to reopen the other one. I had a phone call from them just checking that all was well and I told them "not really." They said, "oh well the ticket was closed." And I said what I suggest above.

    I keep getting texts from them telling me they are still investigating. I think in most of the US, the problem has been solved for iP4 but (1) I have a 3GS and (2) my area of Washington DC has a weak signal.

    They told me the engineers were checking how the towers are "tilted" to target the signal and assessing if there's a way to improve things.
     
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  4. jacollins, Aug 5, 2010

    jacollins macrumors 6502a

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    #4
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