AT&T Data Problem Questions

[engelke2010]

To those of you who were having problems with very slow data speeds with AT&T, but by now have been resolved, were you ever told what AT&T did to resolve the problem? I'm only asking because I had an ticket that was closed because the problem was allegedly solved, but it wasn't. I want to be able to tell them what they did in other areas to solve the problem in order to perhaps help with my problems.

 

[engelke2010]

Can someone please help me with solving the problems?

 

[cbronfman]

JUst call them up and tell them the ticket should not have been closed

Can someone please help me with solving the problems?

Just tell them to write a new ticket or to reopen the other one. I had a phone call from them just checking that all was well and I told them "not really." They said, "oh well the ticket was closed." And I said what I suggest above.

I keep getting texts from them telling me they are still investigating. I think in most of the US, the problem has been solved for iP4 but (1) I have a 3GS and (2) my area of Washington DC has a weak signal.

They told me the engineers were checking how the towers are "tilted" to target the signal and assessing if there's a way to improve things.

 

[jacollins]

https://www.macrumors.com/2010/07/26/atandt-to-fix-iphone-4-upload-speed-issues-over-next-2-3-weeks/