AT&T denied and changed my premier discount on data plan with iPhone 5

Discussion in 'iPhone Tips, Help and Troubleshooting' started by ATTshit, Oct 7, 2012.

  1. ATTshit, Oct 7, 2012
    Last edited: Oct 7, 2012

    ATTshit macrumors newbie

    Oct 7, 2012
    I really had bad experience with AT&T customers service. As you might see this attachment below, I supposed to have 25% discount on my data plan. however, when I received the bill yesterday, I found there is no discount on my data plan. So I called the AT&T for this disputable bill issue twice, but anyone denied this discount applied to 3Gb data plan. I said I have the discount information when I placed the order on Sept. 14th as documented in this attachment. But one staff recommended me to the Office or store at 1329 Beacon st. Brookline, MA. Next, a horrible thing happened to me.
    at 1pm Oct. 7th, I entered the store, asked to see the manager. A lady came to me, asked what's the question I had. When I mentioned the issue, she was completely inpatient to me that it's impossible to have a discount on your 3 Gb data plan, and nothing she can do. She took my bill and personal information , and came to her office while yelling to me" you have to leave my store immediately!!!" So I called the police.
    BUT, the police just asked me to leave their store while warning me that it's their private space and I have to leave immediately when they expelled me.
    I was really frustrated by AT&T customers service!
    I was sure I have leave AT&T again, and back to Verizon.
    Frustrated with AT&T.
    Best to your customers service improvement in the future.

    Attached Files:

    • att.jpg
      File size:
      197.5 KB
  2. haxrnick macrumors 6502a


    Aug 4, 2011
    Cool story man. You should create a forum username on the internet and make a thread about it.
  3. aphexacid macrumors 6502a


    Jul 31, 2007
    same thing happened to me! Even though i was sweet as candy and said absolutely nothing vulgar or insulting, she started yelling to me too!

    I didn't call police though.
  4. markyr17 macrumors 65816


    Apr 8, 2010
    Use it to get out of your contract etf free (they didn't hold up their end) and go to Verizon
  5. arram macrumors member

    May 7, 2009
    what company are you with? none of the companies ive been offered data discount
  6. imutter macrumors 6502


    Mar 12, 2011
    Somewhere between Baltimore and DC
    I do get my disscount with the new plan by the way. It is a 15% for Military
  7. mngoose macrumors member

    May 26, 2012

    I worked for them a short while rolling out their network. I understand and I also got caught up in their schemes.

    For iPhone users......BEWARE!

  8. OatmealRocks macrumors 6502a

    Jul 30, 2009
    You called the police because they told you to leave their business? Holy self entitlement. What did you expect the police to do? Make them let you stay?
  9. Applejuiced macrumors Westmere


    Apr 16, 2008
    At the iPhone hacks section.
    Maybe the cops would have applied the discount:D

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