AT&T does not issue refund for prorated bill after switching to Verizon

Discussion in 'iPhone' started by Derek87, Oct 29, 2014.

  1. Derek87 macrumors 6502

    Joined:
    Jan 29, 2009
    #1
    maybe this is old news, but i was surprised to find out that i will not be refunded for the half month+ of service i paid AT&T (on my postpaid account) after i ported my number over to Verizon at the iPhone 6 launch.

    in short, my last AT&T bill "pre-billed me" for Sept 3- Oct 2nd. i contacted AT&T today and i was told that

    "Even if you cancel a day after the billing cycle starts that will still be counted as one month full service"

    was i the only one unaware of this? i had asked friends who previously (not sure how long ago) always received a refund.
     
  2. IrishVixen macrumors 68020

    IrishVixen

    Joined:
    Jun 20, 2010
    #2
    It's mentioned in a number of older threads around here and articles that I found about porting elsewhere on the web, so I don't think it's *too* recent. I think it's also mentioned on somewhere on AT&T's site that I saw, and they were careful to make sure I knew about it when I called to confirm my ETF just before I ported to T-Mobile with a few days left on my billing cycle.

    Still, it's irritating as hell to have to pay for a service that you didn't even use. Sorry you didn't find out soon enough to schedule around it!
     
  3. Menel macrumors 603

    Menel

    Joined:
    Aug 4, 2011
    Location:
    ATL
    #3
    This was known. Unfortunately.
     
  4. Derek87 thread starter macrumors 6502

    Joined:
    Jan 29, 2009
    #4
    yeah, i guess i was just out of the loop having stuck with AT&T for several years up until recently.
     
  5. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
  6. scaredpoet macrumors 604

    scaredpoet

    Joined:
    Apr 6, 2007
    #6
    When I ported out of Sprint, they charged the full month.

    When I ported out of Verizon, they charged the full month.

    AT&T as we already know, yup.

    Not sure about T-Mobile, I haven't ported out from them yet.
     
  7. PNutts macrumors 601

    PNutts

    Joined:
    Jul 24, 2008
    Location:
    Pacific Northwest, US
    #7
    The carriers like to tell us all the things we want to hear, and then bury the rest of the stuff 7/8 of the way down the page of legal sized paper in 6 pt. type. Yes, I should read it some time. :)
     
  8. CEmajr macrumors 601

    Joined:
    Dec 18, 2012
    Location:
    Charlotte, NC

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