AT&T, FCC, Google, MMS, etc. --- long reading - sorry

Discussion in 'iPhone' started by Jumpie, Aug 3, 2009.

  1. Jumpie macrumors 6502a

    Jumpie

    Joined:
    Jul 7, 2008
    Location:
    Atlanta
    #1
    After reading all the hoopla this past weekend about the FCC investigating Apple, AT&T and Google, I couldn't take it any more. It is about time something is being done. Whether or not we'll see any results is yet to be seen and we probably never will hear each party's response. I decided it's time to take matter into my own hands.

    As usual when I get a bug, I write emails, this time directly to Ralph de la Vega, CEO of AT&T Mobility and Richard Stephenson, CEO of AT&T. I didn't think I'd get a response but today at 5:11pm I did. I am posting my email and the reply below. I will keep this updated with any information I receive.

    For what it's worth, their email addresses are:
    ralph.delavega@att.com & richard.stephenson@att.com


    From: jim c <jimXXXX@gmail.com>
    Date: Sun, Aug 2, 2009 at 5:12 PM
    Subject: AT&T's Mobility's Double Standard
    To: ralph.delavega@att.com


    Dear Mr. de la Vega,

    First, let me preface by explaining that I do not expect a response for you or your office. CEOs of companies do not have the time to answer their own customers, as I, only their shareholders.

    There has been a lot of news recently about the Google Voice app being rejected from the iTune's App Store and the letters the FCC has sent to Google, Apple and AT&T. This has been extremely bad publicity for both Apple and AT&T. I have been following this story quite intensely since I just recieved a local Atlanta number from Google Voice. I was thrilled by the prospect of being able to use this app.

    One such news outlet, TechCrunch, has posted a story regarding such: http://www.techcrunch.com/2009/08/01/why-the-fcc-wants-to-smash-open-the-iphone/

    I find AT&T's response to this story very interesting:

    "Update: AT&T responded to this post with the following statements:

    AT&T does not manage or approve applications for the App Store. We have received the letter and will, of course, respond to it.

    Customers can use any compatible GSM phone on our network, not just the ones we’ve approved and sell. And they also can use apps we don’t approve. We don’t approve iPhone applications."

    Mr. de la Vega, why then is Slingbox not available on the iPhone but on other phones supported by AT&T wireless network? Is AT&T saying that it is Apple who solely said this app could only be used via wi-fi or did AT&T? And speaking of which, how is it that every other phone on AT&T's network currently uses MMS and you haven't approved it for the iPhone yet? Yes, I know "late summer," but this is utterly unacceptable in the eyes of your customers. I am hoping that when this is resolved and finally working, AT&T is going to be generous with their iPhone owners and offer some sort of compensation.

    Also, iPhone owners' data plans permit unlimited data usage, this should also include tethering option.

    Thank you for your time and listening to your customers.

    --
    -Jim


    The reply:

    Jim,



    Thank you for contacting AT&T Mobility. We apologize for any inconvenience that you may have experienced. We would like the opportunity to address all your wireless concerns and customer service matters. In order for us to assist you, we need you to verify your account information in your e-mail to us. Please, respond to all on this email with the following information:



    Account Number:



    Wireless Number(s):



    Contact Number(s):



    Upon receipt of this information, we will contact you within 24 hours to address your concerns.





    Thank you,





    Mary Joudi


    MaryMichelle Joudi

    AT&T Mobility

    HQ – Office of the President



    My reply:

    Ms. Joudi,

    Thank you for responding to my email; I do appreciate it. For the president's office to take the time to answer, and reply honestly, is something that doesn't happen in today's day and age.

    Find the requested information below.

    One other point I would like to address is AT&T's service in the Atlanta area. Coverage is mediocre at best with service being dropped, and the 3G service is not up to speed as other cities which I visit. In regards to service, I was contacted my Market Research and currently am participating in the 3G Microcell Trial. I understand that it is a trial and am eligible for compensation in the amount of USD100 at the end of the trial, this does not compare to the price of monthly service. Your competitors provide a higher quality of service for lower cost.

    In any event, thank you for having taken the time to act upon my email.

    Sincerely,

    -Jim


    .......and sorry, i'm not good at formatting in these.
     
  2. Kelly Craig macrumors member

    Kelly Craig

    Joined:
    Jul 30, 2009
    Location:
    Colorado
    #2
    I normally don't like walking into a wall of text, but good job on doing your research and sticking with it. I hope it gets you the results you want.
     
  3. GimmeSlack12 macrumors 603

    GimmeSlack12

    Joined:
    Apr 29, 2005
    Location:
    San Francisco
    #3
    I don't know what this thread is about. Please format it so that it is readable, cause I am not following it.
     
  4. The Californian macrumors 68040

    The Californian

    Joined:
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    Location:
    Surfers Paradise
    #4
    Sounds like MaryMichelle Joudi is about to score with her Nigerian scam.
     
  5. NathanA macrumors 6502a

    Joined:
    Feb 9, 2008
    #5
    From what I can tell, you didn't get a reply that addressed any of the facts; instead you got a form letter sent back to you that makes the assumption that you are personally having problems with your service. That tells me that either A) they didn't read what you wrote closely or B) they don't care (or C -- they are playing dumb and stonewalling you and having a laugh at your expense).

    I, too, want to see someone make progress and get to the bottom of this, but it sadly doesn't look like that has happened yet.

    -- Nathan
     
  6. SFStateStudent macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #6
    Sadly, AT&T refers to your issues as an "inconvenience," that leads me to believe that AT&T is getting ready for the standard reply involving regurgitating everything that has been said in the past.....:eek:
     
  7. -aggie- macrumors P6

    -aggie-

    Joined:
    Jun 19, 2009
    Location:
    Where bunnies are welcome.
    #7
    Yeah, I don't see this going anywhere. Another form letter will be shortly forthcoming, offering you extra minutes or some crap.
     
  8. apple3g040193 macrumors 6502

    apple3g040193

    Joined:
    Jun 16, 2009
    #8
    you seem to mistaken at&t for a company that cares about there customers its a commen mistake dont worry about it
     
  9. labman macrumors 604

    labman

    Joined:
    Jun 9, 2009
    Location:
    Mich near Detroit
    #9
    hmm

    the Google Voice is intresting makes me wonder if her phone is Jail broken lol. or bs or she signed up for it thinking it would get though. other then that it does sound allot like a Nigerian scam letter I have certainly read a few. if they offer you free minutes or what ever take them probably all you will get.
     
  10. -aggie- macrumors P6

    -aggie-

    Joined:
    Jun 19, 2009
    Location:
    Where bunnies are welcome.
    #10
    You seem to have mistaken me for someone who hates AT&T. I don't. I actually like my service with AT&T and have had them for years. I just don't think they're going to do anything, because someone wrote them a letter.
     
  11. apple3g040193 macrumors 6502

    apple3g040193

    Joined:
    Jun 16, 2009
    #11
    there service is good where i live but everytime i call them (wich is alot because they alwasys mess up my bill they once canceled my vvm) i get some person who A:has no clue what im talking about or B:is nasty and forces me to talk to a manager because the didnt feel like fixing my problem
     
  12. njl macrumors regular

    Joined:
    Mar 15, 2009
    Location:
    SAT
    #12
    i hope you'll post any emails you receive back from ATT. :)
     
  13. joekun macrumors regular

    Joined:
    Mar 10, 2005
    #13
    I have to say that this is actually very common. I email/call/write CEOs whenever I have an issue I can't get someone to resolve at a lower level. These "offices of the president" are just some higher level customer service that would try to help you if you were having problems, but you won't get any real answers out of them regarding the concerns you raised.
     
  14. jbcross macrumors newbie

    Joined:
    Aug 10, 2009
  15. leomac08 macrumors 68020

    leomac08

    Joined:
    Jul 12, 2009
    Location:
    Los Angeles, CA
    #15
    What is the e-mail of the CEO of AT&T so i can show him "what I really think of AT&T?":D jk

    i didn't know humans are capable of that.
     
  16. samcraig macrumors P6

    Joined:
    Jun 22, 2009
    #16
    that email response has nothing to do with your initial email.

    It's a form letter.
     
  17. jumplittlechloe macrumors member

    Joined:
    Oct 21, 2008
    #17
    They must be busy doing something.
     

    Attached Files:

  18. Primejimbo macrumors 68040

    Joined:
    Aug 10, 2008
    Location:
    Around
    #18
    Holy crap that had me rolling :D:D:D:D
     
  19. Wicked1 macrumors 68040

    Wicked1

    Joined:
    Apr 13, 2009
    Location:
    New Jersey
    #19
    Well the way I look at it Verizon is really AT&T's only competitor and when you compare Apple's to Apple's (no phun intended)

    Verizon Monthly Plan 450 Minutes = $39.99
    AT&T Monthly Plan 450 Minutes = $39.99

    Verizon Data Plan Monthly = $30
    AT&T Data Plan Monthly = $30

    Verizon Unlimited Txt = $20

    AT&T Unlimited Txt = $20

    So basically with not having the ability of MMS it is all comparable to Verizon, I should know I have Verizon for the rest of the family.

    So far in 2 Months I have not had anymore trouble with AT&T then I had with Verizon.

    I guess it truly depends on where you live, but to escape the MMS issue I simply send photos, MP3, or other files thru email, it works a lot quicker anyway.:eek:
     
  20. paulyras macrumors 6502

    Joined:
    Dec 3, 2006
    Location:
    Singapore
    #20
    You, my friend, just encountered what we in the sales world call a gate keeper. You haven't gotten a response from a person of authority within AT&T, but rather from someone who is solely responsible for ensuring that person you're trying to reach doesn't have to deal with you...
     
  21. Goodeye macrumors 6502a

    Goodeye

    Joined:
    Jan 30, 2009
    #21

    Yes and to get past her you need to find the keymaster
     
  22. outphase macrumors 65816

    Joined:
    Jun 13, 2009
    Location:
    Parts Unknown
    #22
    I am looking forward to tomorrow's responses. I wonder if AT&T and Apple will continue the finger pointing.
     
  23. IBradMac macrumors 68000

    IBradMac

    Joined:
    Jun 27, 2008
    Location:
    Ohio
    #23
    Interesting. Please keep us up to snuff on how this turns out.
     

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