So tell me if this sounds right to you guys: Back-story: Ok so my friend had a 3G phone and lost is while riding his bike on the highway last week. He orders a 16GB 3Gs from AT&T, having it shipped to the store near us. Said it will take a week or so. Fine. No problem. However, in the mean time, I informed him that the local Apple store had them in stock and so he picked one up there. Paid $400. He called AT&T and couldn't cancel his order, they said they will keep the iPhone at the store for 7 days, still charge his credit card, and then ship it back after those 7 days and refund the money on his card. So I wanted to buy a 3Gs (new customer to AT&T, currently Verizon) and I checked all over the area. No Apple store in PA or NJ had them in stock. Neither did any AT&T, Best Buy, or Walmarts. So I was all bummed, when my friend got the idea that "his" iPhone was still up at the AT&T store. I got all excited. So we drove up there this afternoon and explained the situation. The customer rep, who was rude from the start, said he cannot sell that iPhone to me, because it is under my friend's name and that is their policy. He stated that they needed to ship that iPhone back to the warehouse, and I would have to order one. This sounded fishy. So we went out to our car, and called the AT&T national customer service line. We got somebody, who transfered us to a "resolution specialist" (floor supervisor) and he agreed with us that that was ludicrous and couldn't understand why. We asked him if we could go back in the store and he could talk to the customer rep, which we did. We went inside, said we have John on the phone from AT&T, do you mind speaking with him. The guy, who was obviously mad to see us again and that we went above him and tried to get a second opinion, said something like "I'll see", and took my phone. The two then proceeded to argue back and forth, saying things like "You are wrong", "Then Check the "CPS!" (or C-- something...I don't remember what it was but it was some policy code) We then think he HUNG UP on John at customer service (because John would have wanted to speak with us again after that), slammed my phone on the counter, and walked away without saying anything. I couldn't believe the kind of unprofessionalism expressed. We walked out of the store. BTW, we asked for a manager when we came back in the second time, but there wasn't any. We called AT&T back again, explained what just happened, and had them put a note on my friend's account about all this. They apologized and everything, and basically said we should go through the District Manager to settle the complaint about the customer rep. Now listen- I'm not asking them to change policy. Rules are rules, even if I think that is ridiculous. Even John said "They're not selling you the phone? That doesn't make any sense". If you have a phone there, which is just going to be sent back to the warehouse anyway, and my friend is giving his permission to give it to me, what's the problem!? Even if it IS policy, then why doesn't the store and the national call center COMMUNICATE and get me a straight answer? Hanging up on the guy and then providing NO explanation after and just walking away? I would have respected him a lot more if he was like "Guys, I'm really sorry but there is nothing I can do."...but seriosuly.. walking away?!?!?!? Pretty P.O'ed right now... What do you all think??