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AT&T handled activations really well this time
- Thread starter alana22
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I'm fairly impressed. Even with Apple shipping most pre-orders for the 23rd there were still a ton of phones that needed to be activated yesterday and it appears they handled it really well. Also, here in the DFW area, AT&T's coverage is fantastic. No complaints from a former T-Mobile user.
yeah, I agree, the longest part of activation for me was updating iTunes...after that the whole process took about two minutes.
I agree -- everything seemed to go very smoothly, unlike past launches, and that is great! I suspect that having had the deliveries to people who had preordered going out a day or two earlier than originally scheduled made a difference. Also, Apple has clearly learned from previous launches, too, as far as getting other updates/changes, etc., done prior to the launching of a new product. This year we saw the update to OS X, the update to iTunes, the availability of iOS 4 and the changes to MobileMe take place PRIOR to the arrival of the iPhone 4. This definitely eased the process yesterday, too!
Also, yesterday's experience in the Apple store went much more smoothly and felt less chaotic than previous launches, and IMHO that, too, made a difference. Instead of a whole lot of people all in the store at once and sales personnel trying to ring up their purchases and activate their new iPhones all at the same time there were fewer customers in the store at any given moment and each person was being assisted by an Apple person assigned to him or her. That worked very well, too.
Also, yesterday's experience in the Apple store went much more smoothly and felt less chaotic than previous launches, and IMHO that, too, made a difference. Instead of a whole lot of people all in the store at once and sales personnel trying to ring up their purchases and activate their new iPhones all at the same time there were fewer customers in the store at any given moment and each person was being assisted by an Apple person assigned to him or her. That worked very well, too.
Total night and day from the order process. I think they must have beefed up everything since the launch. I also think getting the early 23rd activators out of the way was a smart move. Kudos to both companies considering order day fiasco.