Carrier AT&T - how long after Apple order cancellation is the line released for upgrade?

Discussion in 'iPhone' started by jmpage2, Nov 2, 2017.

  1. jmpage2 macrumors 68040


    Sep 14, 2007
    I'm debating lining up in the wee orders for an iPhone tomorrow... however I already have an iPhone X on order with Apple via the AT&T Next purchase option... due to having trouble doing the Apple Upgrade Plan the day I placed my order.

    If I get in line and it appears there is enough stock for me to take delivery of a phone, how long would it take on average to cancel my Apple store order and have my line "free" to do a new purchase?

    Is this typically a matter of minutes, or hours?

  2. Steve686 macrumors 68040


    Nov 13, 2007
    US>FL>Miami/Dade>Sunny Isles Beach>Condo
    Used to be hours years ago.

    My experience lately has been almost instantly since Apple and AT&T computers communicate pretty well.
  3. Lobwedgephil macrumors 601


    Apr 7, 2012
    Usually instant, but you never know how bogged down AT&t servers will be on launch day. Why not pay via IUP like you originally intended if you land one, then it won't matter and you can just cancel the other one?
  4. jmpage2 thread starter macrumors 68040


    Sep 14, 2007
    When you try to place an order with IUP it actually checks with the carrier on if your line is eligible. Since I already have the line locked up with AT&T Next for my iPhone X pre-order from Apple I am unable to place another order.

    I will have to cancel my order in order to place another one, so I'll line up and if there is stock I will cancel the AT&T Next order and do the new order with IUP.

    On pre-order night/morning my attempt to choose IUP failed, since I put in the billing address associated with the credit card I was going to use to make the monthly payments. Apparently on the application they are looking for the billing address to match the home address on file with the credit reporting agency they pull credit with.

    The entire pre-order experience was a nightmare for me... so I'm sure the line-waiting process can only be worse! :)
  5. endlesseight macrumors member

    Sep 21, 2014
    The Apple Genius can call ATT customer care via a private, direct line to have them release the phone for upgrade availability.

    First hand experience with this matter.

    Get in line.
    Get hands on phone.
    When at counter, cancel pre-order.
    If any issues, have Apple Genius assist.
  6. ck3801 macrumors 6502


    Oct 14, 2011
    Boulder, CO
    This what I had been wondering and trying to find an answer to. Thank you!
  7. seancy macrumors newbie

    Sep 11, 2012
    Same issue for me, except I am lining up at AT&T store. Instead of canceling the original order, my plan is to purchase outright on a new line. If successful, then I cancel the Apple order. On same day, I call AT&T to ask that they transfer the IPX over to my old line and then cancel the new line that was added that morning.

    But now you have me wondering. Your strategy involves less steps but there is a risk that’s cancellation will not update immediately.

    On a related note, my status is listed as ‘order in progrss’ Can I still cancel if it switches to ‘preparing for shipment’?
  8. dave006 Contributor


    Jul 3, 2008
    Just West of East
    Hey @seancy don't expect your AT&T store to have any inventory. You might want to check today before you bother to waste your time in line. Once you Apple order goes to Preparing for Shipment, you can't cancel it.

  9. DravenGSX macrumors 6502a

    Aug 20, 2008
    I did exactly this last year, and the upgrade was available instantly.
  10. mikejfrd macrumors regular

    Jun 8, 2009
    I canceled my Apple order on Tuesday and as of today my eligibility on att hadn’t changed. I called yesterday and they told me to wait until today. Called today and they had to manually fix it. After about 10min on the phone, they were able to reset my eligibility.
  11. eagleglen macrumors 65816


    Oct 2, 2009
    Phoenix, AZ
    It was instant for me too. There was some confusion however because I was using the AT&T next plan. I still had my previous iPhone, so when I returned the new one, they thought the balance due for the previous phone was the unprocessed credit for the new one. Only after they called the special back channel line to AT&T was it clear that my upgrade was reset and I could purchase the another phone immediately.
  12. billycuth macrumors 6502a

    Jul 31, 2010
    LMAO you did not just say this.

    The whole reason a lot of folks had issues ordering phones is because Apple and AT&T can't communicate for piss.
  13. jmpage2 thread starter macrumors 68040


    Sep 14, 2007
    Yikes, that's not good.
    --- Post Merged, Nov 2, 2017 ---
    Thank you!

    Hope I am lucky going to a smaller outdoor mall where it will be freezing cold and lining up around 5AM for a phone.
  14. Steve686 macrumors 68040


    Nov 13, 2007
    US>FL>Miami/Dade>Sunny Isles Beach>Condo
    I’m not sure what issues had to do with the communication BETWEEN Apple and AT&T.

    I know each had their own issues fulfilling orders or cancelling orders.
  15. Oridus macrumors 6502a


    Oct 8, 2012
    He did just say that. He also said "in my experience".

    So that being said, in MY experience as well, at&t's and Apple's systems have spoken together very well when needing to get things done within the last 2-3 years.
  16. billycuth macrumors 6502a

    Jul 31, 2010
    Because Apple servers could not reach AT&T servers to verify wireless details.
  17. meetsam23 macrumors regular


    Sep 11, 2014
    I confirmed a walk-in reservation in Apple store. The employees said it’s guaranteed fulfillment.

    I have also a preorder online for later delivery on att.

    I am thinking if I cancel that order now with about 90 mins to go the upgrade eligibility on att side might reset by the time comes to pick up reservation.

    Worth taking risk?
  18. Steve686 macrumors 68040


    Nov 13, 2007
    US>FL>Miami/Dade>Sunny Isles Beach>Condo

    On page 29 of the stickied AT&T preorder post, people were getting in EARLY through AT&T to complete preorders and there isn’t one mention of “servers not communicating for verification” by anyone for the next 20 pages. As a matter of fact the MAJORITY of posts were people excited about how fast and easy the preorder was once they gained access amid the flood of preorder traffic.

    Seems like the servers were communicating just fine for most people.

    The biggest problem I’ve read about here were people not being able to get the Apple Store app to allow preorders until many minutes after start time. Once people did get in, the order went pretty well unless there was an address or payment issue.
  19. GoIdeneye macrumors regular


    Jun 26, 2010
    So I’m at Target and they have all sizes. I’m in the 2-3 week preorder. They say if I cancel it will take 24-48 hours to show in targets system. If I upgrade my wife’s line can I just swap the phone to my number after I leave the store? Put my sim from my phone into the X? Then she takes my preorder when it comes in?

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18 November 2, 2017