I was in an AT&T store in Scarsdale, NY and I was listening to an AT&T rep helping this lady who had issues with her email. The rep had no idea what he was talking about. He spent 35 minutes on the Apple and AT&T sight, trying to find an answer. I knew the problem with the phone, and when the rep stepped away, I told her what to do. He came back and finally told her to call Apple support. This is not good at all for apple, because their customers are not recieving qualified assistance. At least reps at the genius bar know what they're doing.