The information your giving on this site is completely incorrect. Try to know the facts before you state something. You might sell cell phones but you cell them at best buy. That alone should tell people not to believe a thing you say. I've had to fix thousands of customer plans because they went to best buy and some idiot sales associate forced them to take one of the new data plans.
Dude, I realize that my post was long, but did you even read it? I
did say YMMV. I mention in my post that some associates will help you keep your data plan.
Let me explain why. Best Buy uses a program called BEAST which allows an associate to access any carrier's customer's plan and assist in upgrades. That program is not perfect and is managed by the coding team at Best Buy, which does not work very efficiently. When clicking through and selecting the features, there are times when BEAST will not let you continue, even though what you have selected is correct.
For example, I have had customers come in with an iPhone 3G and an unlimited plan, wishing to upgrade to an iPhone 4. Everything is fine until the "required features" comes up. It'll display a list of required features, at the time, being the 200MB, 2GB, and 4GB plans. Sometimes BEAST lets me just click through and not touch features at all; sometimes it will give me an error and say "required features have not been selected". In which case, depending on how lazy your sales associate is, the sales associate can go into phone-in-web mode.
The sales associate, if they decide to do this, calls ATT (or whichever carrier) and asks a national sales associate to complete the upgrade. Managers cannot override BEAST. Phone-in-web mode means that the carrier completes the upgrade on their side, and the sales associate essentially fills out some fields to generate a contract, since ATT obviously can't sign a contract over the phone.
I completely admit that there are some poor sales associates.
Personally I would call the national retail support (for any carrier), if something occurred that should not have. I already explained it before, Best Buy neither makes nor loses money in regards to what features you choose. Theoretically speaking, Best Buy has no incentive to upgrade a customer to a different data plan. In
reality, as I have already explained, some sales associates are lazy. I agree with you, which is why I originally stated YMMV, that some associates are lazy! How am I incorrect here?! But not all are...some of the people at my old store were not lazy and tried (and often succeeded) to help grandfather a customer through an upgrade.
At&t has stated that all current plans would be grandfathered in when the new plans take affect. This includes everyone on unlimited data plans, 2GB plans, 200 mb for 15 dollars, and 4gb plan with teething for $45.
Of course this is prob not going to be the case forever and at one point at&t might say no grandfather plans will be allowed to be carried over. at this point all old 2G unlimited plans were allowed to be grandfathered all 3G unlimited data plans have been allowed to be grandfathered over to LTE 4G.
Again, I fail to see how I am "incorrect". I said that "it is difficult to say" whether customers will be grandfathered in the future, say, when the next iPhone comes out. I did not say that ATT would not be grandfathering; but I did not say that ATT would be for sure grandfathering in the future. The unlimited plan is almost (almost is a bit of a stretch,
I admit) two years old. How long one is able to grandfather that plan in, I am not sure.
What wrong information did I give? In fact, I was not even firm or absolute on anything I said. I said YMMV with Best Buy associates, and I said "it is difficult to say" whether or not unlimited plans will be grandfathered in later down the road. I did not give any definite yes or no answers; I spoke about my experiences at Best Buy Mobile, which was not incorrect, and I gave my thoughts on grandfathering, which cannot be incorrect because these are my thoughts and opinions. Honestly, before attacking me and accusing me of working at Best Buy (I am no longer there), consider actually reading my post, instead of the first few lines. Hell, I agree with you on most parts actually. Yes, Best Buy does have some lazy associates (but that does not mean the good ones will not help you out); Yes, ATT will grandfather you in for now, that much is clear for sure; Yes, this probably isn't going to be the case forever.
Smh.