Carrier AT&T iPhone delivered. Now what?

Discussion in 'iPhone' started by eoblaed, Sep 22, 2016.

  1. eoblaed macrumors 68020


    Apr 21, 2010
    My daughter just got her AT&T iPhone 7 delivered in the mail (from AT&T, she went into a store, ordered it, etc).

    I always get my iPhones at an Apple Store and they do all the mojo to switch service to the new hardware. What're the steps involved at this point?

    (edit: obviously, she's got backups, etc, and know how to restore. just need to know how to get the new phone to become the active phone from AT&T's perspective)
  2. jbachandouris macrumors 601


    Aug 18, 2009
    Upstate NY
    If you ordered from AT&T, you just turn it on and follow the steps. As far as I know, they all come activated.
  3. Older bird macrumors regular

    Older bird

    Apr 26, 2015
    It comes preloaded with a sim turn it on and the old sim in the previous phone will go inactive. Good to go!
  4. theMaccer macrumors 6502a


    Oct 7, 2006
  5. KillaMac Suspended

    May 25, 2013
    Mine says no service......It's restore on my wifi from the cloud right now, but makes me wonder if it has a sim card.
  6. ZipZap macrumors 603

    Dec 14, 2007
    Unless you paid for the phone in full. Then you need to swap your new phones SIM with the one from your old phone.
  7. C5.4 macrumors member


    Sep 22, 2016
    If you ordered the phone from AT&T it has a sim card in it but isn't activated. Call their customer service number from someone else's phone and a robot will answer and activate the new sim. Have to enter the ssn on file to confirm your identity then reboot the new phone and it will be activated. This is what I had to do. Swapping the SIMs might work too but mine didn't come with a sim eject tool so I didn't try
  8. KillaMac Suspended

    May 25, 2013
    I swapped the SIMs and its working now. Thanks!
  9. ogs123 macrumors member

    Feb 16, 2011
    Instead of calling you can just go to it's faster since you don't have to wait. You need only the ICCID and the IMEI.

Share This Page

8 September 22, 2016