AT&T limited my internet access??!!

Discussion in 'iPhone' started by msharp, Oct 6, 2007.

  1. msharp macrumors regular


    Jul 10, 2004
    For nearly a week, I was unable to send / receive emails and browse internet using EDGE. Not a single message or website.

    But I can do that with WIFI.

    Today I called Apple iPhone support, after waiting for 15 minutes on the line I got something like "it's not an iPhone issue (obviously it's not), and maybe it's some provision of my account by AT&T".

    I just can't believe that my data plan was limited with an "unlimited data plan"?!

    My "usage" of iPhone indicates I have received 286MB and sent 41.6MB through EDGE accumulatively after over 2 months of use.

    Is this too much?

    I wasn't be able to get through the support of AT&T because they're off right now. I'm gonna call them tomorrow morning.

    But is there anyone with the same experience as mine? How do you resolve this? Is there really a "limitation" for that "unlimited" data plan?

    P.S. Just in case someone will think I did something with my iPhone...
    I had never hacked / unlocked my iPhone, never installed any 3rd party app.
  2. CWallace macrumors 603


    Aug 17, 2007
    Seattle, WA
    The plan says "unlimited" so it should be "unlimited" I would think...
  3. nfreader macrumors newbie

    Jun 9, 2007
    I'm at 266 MB down/35.4 MB up since the day before 1.1.1 came out. No problems with EDGE. I'd bet good money that it's an account issue. Call AT&T, they'll fix it.
  4. RL600 macrumors member

    Sep 30, 2007
    Palm Beach, Florida
    I've heard of them doing this before. I've also heard of them charging you for "abusing" it or something like that.

    I think its more like those Metro PCS commercials and its "um limited"
  5. aerospace macrumors 6502a

    Jun 26, 2007
    96mb in 7days. Of course I'm on vacation this week :p
  6. metelskiy macrumors newbie

    Oct 5, 2007
    Sent: 30mb
    Recieved: 226mb
    In one week (got iphone week ago)
    no problems yet
  7. epicwelshman macrumors 6502a


    Apr 6, 2006
    Nassau, Bahamas
    Unlimited sure, but at least here in the UK it's governed by a "fair use" policy. You're way below that anyway, so it's a minor account issue, but it does suck that unlimited actually does mean um, limited.
  8. Sobe macrumors 68000


    Jul 6, 2007
    Wash DC suburbs
    It sounds to me like a glitch.

    If it happened to me, I'd be on the phone with AT&T asking them to sort it out.
  9. Yoursh macrumors 6502

    May 28, 2006
    660MB received/65MB sent after using my phone for a month.(Bought day of price drop) I haven't had an issue. My guess is that it's a service glitch. Something must not be set up right in your account. Just call them back up on monday.
  10. Djmx macrumors 6502

    Jun 29, 2007
    Trying Taking the SIM out and reset the phone and see what happens.. Sometimes it can be a glitch that this can help..
  11. Nicolasdec macrumors 65816


    Dec 7, 2006
    São Paulo
    You should be happy that you have unlimited, O2 here in the UK are going to sell the iphone with "unlimited" internet, but you are limited to 200MB a month because of some "fair use policy".
  12. boss1 macrumors 6502a


    Jan 8, 2007
    are you serious? They're going to advertise an "unlimited" internet plan that has a 200MB per month limit? and here I thought we were all screwy here in the US :p
  13. Hustle macrumors 6502a

    Jul 29, 2007
    Its not 200mb a month. 2GB a month.
  14. Nicolasdec macrumors 65816


    Dec 7, 2006
    São Paulo
  15. question fear macrumors 68020

    question fear

    Apr 10, 2003
    The "Garden" state
    Call ATT, I've had some edge outages here (NJ) a few times this month, they've lasted roughly 4-8 hours. It could be your phone isn't connecting to towers or the towers in your area are down.

    Have you tried turning the phone off and back on? Sometimes that will force it to re-connect to the tower and if you've got a bad connection that might fix it.

    Also, if you have another ATT phone handy (one that has EDGE) pop your SIM into it and see if it works. Or ask another ATT subscriber to test their connection. That'll help with the "Is it the phone/your subscription/general ATT issue?"
  16. ntrigue macrumors 68040


    Jul 30, 2007
    Are you getting "Safari cannot connect to server"?

    You should "Reset Network Settings" under "General" as I was having that problem and this resolved it.

    Next step would be to "Erase All Content and Settings" then use iTunes to "Restore to 1.1.1"

    Both these methods have always resolved any crashing or inconsistencies.
  17. dangleheart macrumors 6502

    Jun 29, 2007
    I don't understand why the OP did not contact ATT before posting it here. I am curious what ATT has to say about this.
  18. one1 macrumors 65816


    Jun 17, 2007
    Chattanooga, TN
    Are you saying you don't understand why they are closed, or you didn't read the post?
  19. dangleheart macrumors 6502

    Jun 29, 2007
    It does not matter one1 but we have not heard back from the OP what ATT said and how the problem was resolved. I am curious about that.
  20. sananda macrumors 68020

    May 24, 2007
    no, it's 200MB a month. i checked with matthew key, the 02 ceo.

    well those are bolt ons for different tariffs. doesn't apply to the iphone tariffs.

    but it is 200MB per month for the iphone tariffs.
  21. brinycbri macrumors 6502a

    Mar 13, 2007
    could be your email provider, i know that twc email or road runner does not allow you to send emails through their regular pop3 address..but they have another pop3 one that does work
  22. msharp thread starter macrumors regular


    Jul 10, 2004
    Problem resolved.

    I've just hang up the phone with AT&T.

    The problem seems to be resolved --- by just restarting the iPhone.

    I wasn't sure where the problem is --- and I was confident that this was an account issue, and I am not sure what the operator did with my account when I was on the phone.

    But, simply put, it solved by just a restarting.

    So if there's anyone with the same problem, why not restart first to see if it's working.

    P.S. I'm surprised by not having turned iPhone off for nearly a month. So I even forgot "restarting" such a basic technique to fix common issues of gadgets. Maybe I can call this is the iPhone's "stability".

    Thanks for those who're interested in this thread.
  23. WorldIRC macrumors 6502

    Sep 25, 2005
    ^sounds like a Microsoft Windows fix...just reboot!
  24. msharp thread starter macrumors regular


    Jul 10, 2004
    Yeah --- I was about to forget about this "ultimate technique" after using Macs for years...

Share This Page