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AT&T...LTE NEVER on?

P

pchukwura

macrumors newbie
Original poster
Nov 5, 2009
23
0
So I was in downtown Palo Alto, and someone I was sitting next to had an iPhone 5 as well, however, his said 'LTE' on the upper left. But mine does not. My device only displays "4G".

According to AT&T's map this whole area is supposedly in LTE territory. Is there something I have to do to make sure LTE is actually on? I've done speed tests and I never get above 5Mbps-9Mbps.

Anyone else experience the same?
 
I had that happen to me today right after activation.

I called AT&T and they did some stuff and had me reboot the phone and it started working.

I would call them as soon as you can, because there is a good chance they have you on the wrong data plan and/or have you as having the wrong phone.

They had me as having an iPhone 4s. LOL...
 
pchukwura said:
So I was in downtown Palo Alto, and someone I was sitting next to had an iPhone 5 as well, however, his said 'LTE' on the upper left. But mine does not. My device only displays "4G".

According to AT&T's map this whole area is supposedly in LTE territory. Is there something I have to do to make sure LTE is actually on? I've done speed tests and I never get above 5Mbps-9Mbps.

Anyone else experience the same?
Click to expand...

Call att. this has been a problem for some people and it required some reprovisioning on att's end.
 
You need to reset your network settings, have AT&T reset your sim, and then uninstal and reinstal your sim card.
 
Happen to my wife on release day, Apple verified it was a problem with the phone after I replaced the sim from ATT and swapped my phone with her sim, but they didn't have my model in stock so gave the wife mine and returned hers, I am back on my 4S and she is now fine with LTE on my 5
 
Calling them now..(on hold) so we'll see. While i'm waiting, how would I reset my network settings? I already did a power cycle and nothing changed.

I also hope i have the tools to remove the SIM card if I need to.
 
Still speaking with AT&T, they did a reset on their side and i power cycled, but still no go. Where I live too is blanketed by LTE but phone for some reason never picks it up.
 
Okay, so AT&T was able to do a reset on their side and my phone now picks up LTE service!
 
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