I have had a microcell for more than 6 months and it has worked very well. The worst thing I have had to do during its use was to reboot it a couple of times. Other than that it has been flawless. Allowed me to finally get rid of my land line.
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AT&T Microcell
- Thread starter iMikeT
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Here's how I got mine.....I just didn't worry about it at all. Then one day, I got a letter for a free microcell. I went and got it and now it is plugged in. But half the time my phone won't connect to it anyways. It's a nice gesture by att but the only reason I'm sticking with them is that they are cheaper than Verizon. $76/month vs ~$90/month
Completely untrue. I'm sure they can track the Microcell's MAC address. Will they do anything if you sold it and someone else activated it? Probably not, but they can track it for sure.
I would love to get a Micro Cell for my home, but AT&T says it is not available for Alaska yet. Not sure why, we have high speed Internet. So it should work the same here.
i have had bad signal in my house even though i am in a "good service area" and was wondering why i cant get a free microcell. copied a chat session below.
Welcome to AT&T Total Care Chat. My name is 'Sasha Bunn' and Ill be happy to assist you today.
Sasha Bunn: Hello
Holt : hello!
Sasha Bunn: What questions or concerns may I assist you with?
Holt : I have bad signal on my iphone 4 at my house and a rep recommended me a microcell for $200 and i looked it up online and they said that some people were getting them for free and i am wondering why i can't
Sasha Bunn: This offer was only available to pre-selected customers that received the direct mail offer. We did not proactively offer this to customers that did not receive an offer mailer.
Holt: Why not. i just dont think its fair that i have to pay for a microcell and others dont
Sasha Bunn: I do not have the information to tell you why you were not selected. However, you qualify to purchase a 3G MicroCell for only $149.99 after mail-in rebate when you subscribe to the Unlimited MicroCell Calling feature.
Holt: but then wouldn't i have to pay more money?
Sasha Bunn: No sir.
Holt: it is $20 dollars a month for unlimited calling for the microcell
Sasha Bunn: If you would like to inquire more about the MicroCell, you will need to contact customer care for further assistance. I do not have the information on the details of the MicroCell.
Sasha Bunn: You can contact AT&T Customer Care at 1-800-331-0500 or by dialing 611 from your wireless phone. Their hours of operation are Monday through Friday 7:00 am to 9:00 pm and Saturday 9:00 am to 6:00 pm and Closed Sunday. All times are EST.
Holt: Thank you
Sasha Bunn: Your welcome.
Sasha Bunn: Thank you for selecting AT&T as your service provider. *We appreciate your business. *It has been my pleasure assisting you today. *Please click the close button to end your session. *A customer satisfaction survey will automatically appear and we would appreciate your feedback.
Chat session has been terminated by the chat representative.
Have called at&t 4 times over a week and can still not get a straight answer.
Welcome to AT&T Total Care Chat. My name is 'Sasha Bunn' and Ill be happy to assist you today.
Sasha Bunn: Hello
Holt : hello!
Sasha Bunn: What questions or concerns may I assist you with?
Holt : I have bad signal on my iphone 4 at my house and a rep recommended me a microcell for $200 and i looked it up online and they said that some people were getting them for free and i am wondering why i can't
Sasha Bunn: This offer was only available to pre-selected customers that received the direct mail offer. We did not proactively offer this to customers that did not receive an offer mailer.
Holt: Why not. i just dont think its fair that i have to pay for a microcell and others dont
Sasha Bunn: I do not have the information to tell you why you were not selected. However, you qualify to purchase a 3G MicroCell for only $149.99 after mail-in rebate when you subscribe to the Unlimited MicroCell Calling feature.
Holt: but then wouldn't i have to pay more money?
Sasha Bunn: No sir.
Holt: it is $20 dollars a month for unlimited calling for the microcell
Sasha Bunn: If you would like to inquire more about the MicroCell, you will need to contact customer care for further assistance. I do not have the information on the details of the MicroCell.
Sasha Bunn: You can contact AT&T Customer Care at 1-800-331-0500 or by dialing 611 from your wireless phone. Their hours of operation are Monday through Friday 7:00 am to 9:00 pm and Saturday 9:00 am to 6:00 pm and Closed Sunday. All times are EST.
Holt: Thank you
Sasha Bunn: Your welcome.
Sasha Bunn: Thank you for selecting AT&T as your service provider. *We appreciate your business. *It has been my pleasure assisting you today. *Please click the close button to end your session. *A customer satisfaction survey will automatically appear and we would appreciate your feedback.
Chat session has been terminated by the chat representative.
Have called at&t 4 times over a week and can still not get a straight answer.
I just picked one up for my other house since it's situated between a bunch of hills and trees (in Oregon). I'm constantly getting 1-2 bars there, along with "searching" and "no service."
Someone up thread posted they took a couple screen caps of their phone showing bad reception. I took the case off my iphone 4 and did a death grip to get it down to "No Service." Took those plus some with 1 bar of service to the AT&T store at the mall, showed it to the guy working there, and he said "this will fix it right away."
I now get between 3-5 bars on the M-Cell all over the house.
So, just take a couple screen shots and head to the AT&T store. Ask if they have the M-Cell and say you're getting awful reception and ask if the M-Cell will fix it. Show them a couple screen caps, and you should get one for free. Be nice and play dumb.
I just got my free microcell this week after it was recommended to me by a neighbor. We live in a five story condo and my iPhone 4 never got reception. I could barely send a text without standing outside on the patio. Luckily, I qualified and got it for free. It's been working great. I get full bars now.
The ATT rep advised me to tell others who want a microcell but don't qualify to download the iPhone app "Mark the Spot". The more you use it to show ATT your spotty service, the better chance your area will start qualifying for the microcell.
Hope this helps. Good luck!
The ATT rep advised me to tell others who want a microcell but don't qualify to download the iPhone app "Mark the Spot". The more you use it to show ATT your spotty service, the better chance your area will start qualifying for the microcell.
Hope this helps. Good luck!
Freaking brilliant
I share a 4-line family plan with 2 iPhone friends and 1 dumbphone friend. At the iPhones' house, only 1 bar of edge upstairs. None anywhere else. I inquired to AT&T about this and they offered a free Microcell but unfortunately reneged on their offer after they discovered that the service problem wasn't at the billing address (my place).
So close, yet so far
That shouldn't make a difference. I have a "service address" in Oregon, and a billing address in a different state. My service issue was at the "service address" in Oregon. The AT&T rep I talked to didn't notice (or care) that my billing address is 1,200 miles away from the service address.
I'd try again showing them screen shots of the reception issues. If that store doesn't work, try another.
Thanks! i've started using the "mark the spot" app since yesterday and taking screen shots. i'm going to go to my at&t store over the weekend and see if i can get one. Will report back!
Finally got a microcell for free after getting a new sim card and trying to see if it improved the signal. It didn't. Called customer service got them to finally to put on my profile to give me one. Ran up to att and got one now I have 5 bars on my iPhone!
I have issues with mine. None of them are related to signal strength. I get full bars on mine. Two issues I encounter frequently. First, when I dial a number after the phone has been sitting idle for a while, it can take a minute or more for the call to go through. If I hang up the call and then dial again, it will normally go through in about 5 seconds. Second, sometimes I get interference, like an over modulation, while on a call. This happens when I am within 15 feet of the microcell.
I have been unplugging the microcell when these issues start to crop up.
I have been unplugging the microcell when these issues start to crop up.
I have extremely poor coverage at my home and I have made numerous calls to customer service so that I can have a "paper trail" of dropped call events. I have also downloaded and use religiously the AT&T Mark the Spot app. AT&T really does use and keep this data from this app. At first I thought it was just something that they wanted us to think we were as customers would use and then do nothing with the data but they really use it!
Here is what I did:
First I had a history of calls complaining about dropped calls and service at my home. I was always polite when calling and ran any test they needed me to. I use the Mark the spot app all the time. I called 2 days ago and spoke to a CS rep and asked for a microcell. She could not give me one but did say that I could get a rebate. I told her that I had a problem with paying for an item and service to improve their (AT&T) services for something I am already paying for with my monthly plan. I respectfully declined and just had her document my call again.
Two days ago I call the AT&T office of the President (877-707-6220) and specifically asked that someone from the Executive Response Team contact me. The lady looked at my account and asked me what issues I was having and noticed that I had already made several calls regarding my service. She stated that a member of the team would contact me within 72 hours. I received a call today from them and was at all times very polite. I told him of my issues and said that I heard that the microcell could aid me with my issues and since I have been a long standing customer, he agreed. Said that he would send me out a microcell free of charge. I thanked him for his time, concern and prompt customer service. I never once had to threaten that I was going to leave AT&T.
The deal with the microcell is that it uses the minutes that you have on your plan. It does not use Night & Weekend minutes, mobile to mobile or your Rollover. You can have the option to get the unlimited for 19.95 a month however, the guy told me he hasn't seen an instance where someone went over their minutes using it.
Here is what I did:
First I had a history of calls complaining about dropped calls and service at my home. I was always polite when calling and ran any test they needed me to. I use the Mark the spot app all the time. I called 2 days ago and spoke to a CS rep and asked for a microcell. She could not give me one but did say that I could get a rebate. I told her that I had a problem with paying for an item and service to improve their (AT&T) services for something I am already paying for with my monthly plan. I respectfully declined and just had her document my call again.
Two days ago I call the AT&T office of the President (877-707-6220) and specifically asked that someone from the Executive Response Team contact me. The lady looked at my account and asked me what issues I was having and noticed that I had already made several calls regarding my service. She stated that a member of the team would contact me within 72 hours. I received a call today from them and was at all times very polite. I told him of my issues and said that I heard that the microcell could aid me with my issues and since I have been a long standing customer, he agreed. Said that he would send me out a microcell free of charge. I thanked him for his time, concern and prompt customer service. I never once had to threaten that I was going to leave AT&T.
The deal with the microcell is that it uses the minutes that you have on your plan. It does not use Night & Weekend minutes, mobile to mobile or your Rollover. You can have the option to get the unlimited for 19.95 a month however, the guy told me he hasn't seen an instance where someone went over their minutes using it.
What are you searching for "MicroCell" and posting your story in every thread? We got it the first 5 times.
Here's a newer one you didn't post in yet:
https://forums.macrumors.com/threads/1156104/
I searched for info on the MicroCell and how to get my hands on one. I drop about 50% of my calls in our new house. ATT has not been helpful so far. It may be Verizon time. I now understand what everybody in the NE has been bitching about for years.
Here's a newer one you didn't post in yet:
https://forums.macrumors.com/threads/1156104/
I searched for info on the MicroCell and how to get my hands on one. I drop about 50% of my calls in our new house. ATT has not been helpful so far. It may be Verizon time. I now understand what everybody in the NE has been bitching about for years.
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