Carrier AT&T - New iPhones activated, but not working

[mcaswell]

Two iPhone 5s's ordered from Apple... when powered on, went through the activation process (about 3 hours ago), and appeared to work, but the phones cannot make or receive calls (the old iPhone 4s's ring instead).

Tried erase all content & settings and restored, but still no go. Anything else I can try? I assume AT&T customer service isn't open today.

 

[Newtons Apple]

Two iPhone 5s's ordered from Apple... when powered on, went through the activation process (about 3 hours ago), and appeared to work, but the phones cannot make or receive calls (the old iPhone 4s's ring instead).

Tried erase all content & settings and restored, but still no go. Anything else I can try? I assume AT&T customer service isn't open today.

I would bet the activation servers are overloaded or broke and few if anyone there to fix.

If only they used the same size SIM card.

 

[rigormortis]

sounds like they forgot to move the sims.

try turning off the 4s and the new iPhone

turn on the new iPhone

assuming the iPhone is activated with itunes , it should automatically transfer

if that fails you gotta call AT&T

 

[mcaswell]

Ah, fortunately it was apparently just a case of a clogged up activation system... got emails from Apple a short time ago (about 7 hours after the phones were activated), and they are working now.

 

[rigormortis]

oh oh oh

another rare reason why it won't activate is because you are connecting to a roaming network

yeah i knew it wouldn't help, i just thought i mention it.

i had a verizon iphone 5 ... 2 years ago.. and i had to drive 45 miles to a verizon tower to turn it on