AT&T new phones denied unlock?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by MaxBurn, Sep 16, 2016.

  1. MaxBurn macrumors 65816


    Nov 25, 2010
    Bought my mom a new 6S+ off swappa, looks like a legit high volume seller and phone is obviously new in box. Phone fails AT&T unlock with reason Unfortunately, your unlock request was denied because:Your device is currently active on another AT&T customer’s account.

    Seller swears it isn't tied to an account and won't be blacklisted. Claims all new phones are denied unlock for three months.

    Is this true or should I return it?
  2. DaveD1 macrumors newbie

    Sep 17, 2016
    Western NY
    Paid full price two years ago for my 6. Went to sell it yesterday and it was still locked. Went through the steps on the AT&T website and was unlocked in 45 min.
  3. steve knight macrumors 68030

    steve knight

    Jan 28, 2009
    might be more of a att thing. I bought my 6s+ from att outright but still on contract with a samsung galaxy and I never could unlock it through att.
  4. Thor_1 macrumors 6502a

    Sep 18, 2016
    Transferred my 5s from ATT and once phone was paid off, it was unlocked in less than 2 hours and on the new carrier.
  5. MaxBurn thread starter macrumors 65816


    Nov 25, 2010
    Thank you all for your replies. Based on my suspicions and your replies I never felt comfortable with the situation and felt for sure I would have problems down the road. I returned the phone for a full refund through swappa.

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5 September 16, 2016