AT&T new phones denied unlock?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by MaxBurn, Sep 16, 2016.

  1. MaxBurn macrumors 65816

    MaxBurn

    Joined:
    Nov 25, 2010
    #1
    Bought my mom a new 6S+ off swappa, looks like a legit high volume seller and phone is obviously new in box. Phone fails AT&T unlock with reason Unfortunately, your unlock request was denied because:Your device is currently active on another AT&T customer’s account.

    Seller swears it isn't tied to an account and won't be blacklisted. Claims all new phones are denied unlock for three months.

    Is this true or should I return it?
     
  2. DaveD1 macrumors newbie

    Joined:
    Sep 17, 2016
    Location:
    Western NY
    #3
    Paid full price two years ago for my 6. Went to sell it yesterday and it was still locked. Went through the steps on the AT&T website and was unlocked in 45 min.
     
  3. steve knight macrumors 68020

    steve knight

    Joined:
    Jan 28, 2009
    #4
    might be more of a att thing. I bought my 6s+ from att outright but still on contract with a samsung galaxy and I never could unlock it through att.
     
  4. Thor_1 macrumors 6502a

    Joined:
    Sep 18, 2016
    Location:
    Texas
    #5
    Transferred my 5s from ATT and once phone was paid off, it was unlocked in less than 2 hours and on the new carrier.
     
  5. MaxBurn thread starter macrumors 65816

    MaxBurn

    Joined:
    Nov 25, 2010
    #6
    Thank you all for your replies. Based on my suspicions and your replies I never felt comfortable with the situation and felt for sure I would have problems down the road. I returned the phone for a full refund through swappa.
     

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