AT&T Next and Apple store

Discussion in 'iPhone' started by Mike75, Sep 22, 2014.

  1. Mike75 macrumors newbie

    Joined:
    Sep 15, 2014
    #1
    So I have an order pending on apple.com for a 128 silver 6 via Next, but its showing shipping in 7 to 10 business days. My local apple store shows inventory, but I can't schedule a pick up because I'm purchasing through Next. When I chatted with a rep on apple.com, she said that the apple retail stores cannot process Next purchases, and they can only be done on apple.com or at AT&T. I was going to just walk in to my local store, but it sounds like that is a no go with Next. Is this correct?
     
  2. chris03 macrumors member

    Joined:
    Jun 20, 2009
    Location:
    AL
    #2
    I've heard that this is because normally with Next you'll be trading in a phone while getting a new one and Apple can't do this.

    BUT I remember reading another thread on here where some guy said he was able to order as 2 year contract and then when he went to pick it up in store he talked to the rep and he was cool with switching it to Next and completed the order.
     
  3. Small White Car macrumors G4

    Small White Car

    Joined:
    Aug 29, 2006
    Location:
    Washington DC
    #3
    I switched to NEXT on Friday in an Apple store.

    I think I've heard that the problem is that you can not add a NEXT line in the Apple store. So I changed my and my wife's phone to NEXT, but I couldn't have added a 3rd line.

    Not sure about that, but I absolutely took 2 non-NEXT lines and changed them to NEXT right there in the store.


    EDIT: I do know New York's rules were different somehow. You're not there, are you?
     
  4. Mike75 thread starter macrumors newbie

    Joined:
    Sep 15, 2014
    #4
    I'm not in NY. So it sounds like the apple rep was wrong on this. :confused:
     
  5. AJ Muni macrumors 65816

    AJ Muni

    Joined:
    Aug 4, 2005
    Location:
    Miami
    #5
    Ok this is the deal, I did massive research this weekend, here on MR and also on ATT and Apple forums, and below is what (at the time of this writing) what can/cannot be done whilst on the ATT Next plan. I will first mentioned the scenario I was in, and what I personally did...hopefully it'll shed some light.

    I joined the ATT next plan Feb 2, 2014 (7 months ago) and did the 12-month plan. So in order to fullfil that agreement, and I had to wait 5 more months to get the iPhone 6. So I was presented with the following options with ATT if I wanted the iPhone 6 today:

    A) Pay off the remaining att next installment payments, that are due from today, until Feb 2, 2015 (5 months from now) and that total was $190 ($33.75 a month I think).

    So I had to pay $190, and ALSO trade in my iPhone 5s to ATT in order to get the iPhone 6. This scenario can ONLY BE DONE AT AN ATT STORE. Apple does not accept ATT Next trade-ins. And of course the worst thing about this is, I am at the mercy of ATT and their iPhone 6 inventory (which is quite abysmal).

    B) Pay off the remaining $450 retail price of my iPhone 5s, therefore I own it and I am officially done with the next plan.

    In my case I went with option B. I went to an ATT store, and purchased the phone. So in ATT's system, I am currently an active customer, but eligible for a new contract OR a new next plan. I now plan on selling my iPhone 5s (unlocked now) on Amazon.

    The ONLY thing you can do at an Apple store (leveraging the next plan) is if you were in my scenario:

    An active ATT customer, who is eligible for an upgrade (either 2 year deal, or signing up with next).

    Apple will NOT sign you up on a **new** ATT contract leveraging Next (i.e. if my tmobile contract expired yesterday, and I walk into an Apple store wanted a new account with ATT). That can only be done at an ATT store.

    That was not my case, as I was an existing ATT customer (as you are). I know it's obvious, but just putting it out there in case someone else is in doubt.

    That being said, I went to my local Apple retail store which had tons of iPhones in stock, told them I was an existing ATT customer eligible for an upgrade, and I want to go via the Next plan.

    I was in and out in 10 minutes. All I had to do was pay the taxes of the phone (but you knew that already) which was about $50 for the iPhone 6 64gb.

    So what I have now is, a new ATT 12-month next plan which expires in Sept 20, 2015 (perfect timing, right along new iPhone release cycles) and a new iPhone 6 which I want to kiss every time I use it.

    Now who won? Of course ATT wins. They made some extra money off of me due to the fact I wasn't patient enough to wait 5 months. I knew this coming in, but I said screw it. I recently lost my mother to cancer last December, and the one thing I've learned during the mourning process (and still today) is that life is indeed so short, so while you're here, be happy. I know this has nothing to do with an iPhone upgrade, let alone be in the same discussion. But personally, when decisions arise (especially financial decisions) I weigh a risk/loss/happiness formula that makes sense to me, and in the end I try to make the best decision.
     
  6. Mike75 thread starter macrumors newbie

    Joined:
    Sep 15, 2014
    #6
    Thanks, this is really helpful. I think I'm going to cancel my current order with apple, place a new one with a two year contract to pick up in store, and have them change it to Next at the store when I pick it up.
     
  7. AJ Muni macrumors 65816

    AJ Muni

    Joined:
    Aug 4, 2005
    Location:
    Miami
    #7
    Now that's one hell of a trick. I didn't think about that, but I hope it all works out and I wish you good luck. Let me know if it indeed works.
     
  8. Zimmy68 macrumors 65816

    Zimmy68

    Joined:
    Jul 23, 2008
    #8
    That is nice if you are just walking in.
    Apple Store is supposed to handle NEXT with walk ups.

    I'd like to know if I do a store pickup with a 2 year contract, will they be able to switch me over to NEXT?

    Can I even review my plans with them?

    TO the people who were able to switch to NEXT using in store pick up, did the Apple sales person help you or did someone from AT&T have to intervene?
     
  9. glxyjones macrumors regular

    glxyjones

    Joined:
    Jun 29, 2007
    #9
    What about an existing ATT Next customer who is due for an upgrade? Meaning, I still have my old phone that I have to trade in but I signed up last August using Next 12 month. Therefore, I don't have an early penalty to pay off.

    Also, have you seen any difference whether Apple can handle an ATT Premier account upgrade?
     

Share This Page