AT&T Next Every Year Trade In

[AHDuke99]

Hi all,

I am currently subscribed to ATT Next every year where I can upgrade yearly. I ordered an iPhone X through Apple and it said on their site a trade-in was required. I received my X and took my 7 Plus to AT&T and was told they did not take it and that I needed to contact Apple. I looked at my AT&T bill I got today and it showed my 7 Plus as "paid off" and that I owed nothing on the financing plan. I have yet to take the phone to Apple.

Do I need to try to take it in or just sell it? ATT said Apple should not have sent me a new X without taking my old phone first. With my plan showing I owe $0 on my 7 Plus, I am tempted to just sell it and see what happens. Did anyone else have experience with this? I paid $0 down when I got the 7 Plus last year.

 

[Jordan921]

Might bite you in the butt in the near future.

 

[menace3]

Had the exact same issue as you. I called AT&T and they sent me a prepaid mailer to send my 6S Plus back to them as the store would not take it neither.

 

[johnparjr]

Apple does not take it you have to send it in to ATT and have 14 days to do it

 

[4RunnerHeaven]

Hi all,

I am currently subscribed to ATT Next every year where I can upgrade yearly. I ordered an iPhone X through Apple and it said on their site a trade-in was required. I received my X and took my 7 Plus to AT&T and was told they did not take it and that I needed to contact Apple. I looked at my AT&T bill I got today and it showed my 7 Plus as "paid off" and that I owed nothing on the financing plan. I have yet to take the phone to Apple.

Do I need to try to take it in or just sell it? ATT said Apple should not have sent me a new X without taking my old phone first. With my plan showing I owe $0 on my 7 Plus, I am tempted to just sell it and see what happens. Did anyone else have experience with this? I paid $0 down when I got the 7 Plus last year.

Seems a few above are confused and giving you bad advice.

If you did a trade in with "Apple" and bought the X from "Apple", you need to trade your phone into "Apple" only. AT&T doesn't take the trade in unless you bought the iPhone X with AT&T.

So, when you receive your new Apple iPhone X from Apple, you should receive a return label. You send your 7 plus in then. And if you don't get the label, call Apple, and they will send you one.

If you don't send the trade in, you will get charge the full price from Apple for the phone. And normally there is a balance on the 7 plus after a year still to allow a trade in wth AT&T only not with Apple. You need to pay off the rest of the balance to OWN the phone outright before trading it into Apple. Look deeper into your AT&T account and act like you are going to upgrade that line, and it will give you the options and show you how much it is to pay it off (own it).

 

[Lobwedgephil]

Seems a few above are confused and giving you bad advice.

If you did a trade in with "Apple" and bought the X from "Apple", you need to trade your phone into "Apple" only. AT&T doesn't take the trade in unless you bought the iPhone X with AT&T.

So, when you receive your new Apple iPhone X from Apple, you should receive a return label. You send your 7 plus in then. And if you don't get the label, call Apple, and they will send you one.

If you don't send the trade in, you will get charge the full price from Apple for the phone. And normally there is a balance on the 7 plus after a year still to allow a trade in wth AT&T only not with Apple. You need to pay off the rest of the balance to OWN the phone outright before trading it into Apple. Look deeper into your AT&T account and act like you are going to upgrade that line, and it will give you the options and show you how much it is to pay it off (own it).

Or you could have read his OP post, he has to trade the phone back to At&t.

 

[4RunnerHeaven]

Actually I did read it. You didn't as well as others here.

Let me break it down for you. He PURCHASED the iPhone X from APPLE not AT&T. He did a Trade in with Apple not AT&T. Apple is expecting the phone to be traded in not AT&T.

The Next program allows you to go 1 year with upgrades requiring a trade in with AT&T. You still owe around $300 or so on the phone but that is waived when you trade in your phone with AT&T and get a new phone. You can't trade in your phone with Apple and get credit with AT&T. So he has to pay the phone off with AT&T and then trade it into Apple to get the credit on the X.

Or you could have read his OP post, he has to trade the phone back to At&t.

 

[Lobwedgephil]

Actually I did read it. You didn't as well as others here.

Let me break it down for you. He PURCHASED the iPhone X from APPLE not AT&T. He did a Trade in with Apple not AT&T. Apple is expecting the phone to be traded in not AT&T.

The Next program allows you to go 1 year with upgrades requiring a trade in with AT&T. You still owe around $300 or so on the phone but that is waived when you trade in your phone with AT&T and get a new phone. You can't trade in your phone with Apple and get credit with AT&T. So he has to pay the phone off with AT&T and then trade it into Apple to get the credit on the X.

Lol, nope. Though he purchased the phone through Apple, he bought it using At&t Next, so he has to trade the phone into At&t. He needs to call At&t and get a return label.

 

[mantan]

I would definitely confirm with AT&T and check the bill from the previous month. If there was a balance left and you never trade the phone in to them, they may eventually figure it out and charge you the residual value. It sounds like you know you didn't pay the phone off and are hoping they made a mistake and you could sell the phone and pocket the difference.

 

[menace3]

Lol, nope. Though he purchased the phone through Apple, he bought it using At&t Next, so he has to trade the phone into At&t. He needs to call At&t and get a return label.

EXACTLY. I said I was in the same boat and you have to get AT&T send a return shipping label.

 

[allthingsapple!]

Hi all,

I am currently subscribed to ATT Next every year where I can upgrade yearly. I ordered an iPhone X through Apple and it said on their site a trade-in was required. I received my X and took my 7 Plus to AT&T and was told they did not take it and that I needed to contact Apple. I looked at my AT&T bill I got today and it showed my 7 Plus as "paid off" and that I owed nothing on the financing plan. I have yet to take the phone to Apple.

Do I need to try to take it in or just sell it? ATT said Apple should not have sent me a new X without taking my old phone first. With my plan showing I owe $0 on my 7 Plus, I am tempted to just sell it and see what happens. Did anyone else have experience with this? I paid $0 down when I got the 7 Plus last year.

From my understanding, once the phone is paid off it's yours to keep. I'm confused as to why Apple would need to take the device.

 

[Gathomblipoob]

Apple does not take it you have to send it in to ATT and have 14 days to do it

Not always. I purchased my X on November 4 and have until December 18 to ship the trade-in phone.

 

[pdxmatts]

Let me break it down for you. He PURCHASED the iPhone X from APPLE not AT&T. He did a Trade in with Apple not AT&T. Apple is expecting the phone to be traded in not AT&T.

The Next program allows you to go 1 year with upgrades requiring a trade in with AT&T. You still owe around $300 or so on the phone but that is waived when you trade in your phone with AT&T and get a new phone. You can't trade in your phone with Apple and get credit with AT&T. So he has to pay the phone off with AT&T and then trade it into Apple to get the credit on the X.

I think your confused. The OP didn't pay off the entire ATT installment balance on the 7 Plus. They paid just enough for an upgrade. In order to buy the X from Apple on an new installment plan with ATT, they agreed to turn in the 7 Plus to ATT. They did not have a pif phone to trade up with Apple. Once they activated the X on that line, it cancels out the 7 Plus agreement and starts new with the X. That means they have to return the phone by mail to ATT or be billed for the remaining balance. When they received the X there should have been return instructions included or emailed to return to ATT.

 

[KJoFan]

I know this is an old thread but if Apple is offering more for my trade in than I still owe on it with Next and ATT, do I end up with the balance in my pocket or does it end up a wash?

I owe $300 on my device that is eligible for upgrade after the 12 months of payments on Next, and Apple is saying my device is worth $370.

If I go through Apple to upgrade, do I get that remaining $70 credited to me or does it just disappear and my $300 balance is wiped out and I start over like it would if I went through ATT?