Carrier AT&T Next Payoff Amount $0.00?

[ominx]

I'm confused about what is going on with my account and hope someone here can help. Here are the details.

• I have AT&T Next 12.
• I made my 12th installment payment to become upgrade eligible.
• I pre-ordered my iPhone 6s Plus through Apple Store App.
• When logging into AT&T, it shows that my installment payments remaining is $0.00 and my payoff amount is $0.00.
• My current installment plan is cancelled and lists a new one as pending.

Looking at this it seems as though AT&T doesn't want my phone or my money. I called AT&T CS and after looking at my account they said all installment payments have been paid for my line. Any idea what's going on?

Thanks

 

[mb2008]

Meh, probably just waiting for Apple to scan the phone before setting up your Next payment schedule on the 6s+. I'm just shocked AT&T has this figured out, they told me I would have installment payments charged until I turn in the old phone.

 

[eagleglen]

I'm confused about what is going on with my account and hope someone here can help. Here are the details.

• I have AT&T Next 12.
• I made my 12th installment payment to become upgrade eligible.
• I pre-ordered my iPhone 6s Plus through Apple Store App.
• When logging into AT&T, it shows that my installment payments remaining is $0.00 and my payoff amount is $0.00.
• My current installment plan is cancelled and lists a new one as pending.

Looking at this it seems as though AT&T doesn't want my phone or my money. I called AT&T CS and after looking at my account they said all installment payments have been paid for my line. Any idea what's going on?

Thanks

My account looks similar, although I was also charged for a 13th installment. But now my payments remaining are $0.00 and my payoff is $0.00. The status of the plan is now "cancelled". There is no mention of returning the old phone anywhere. However, if I go to my Order Status of the Apple.com site, there is a link that will send you an email with return instructions. It will also include a packing slip to include with the phone that identifies it so it can be credited to your account. I imagine if the phone is not received, Apple will instruct AT&T to charge you for the remaining balance.