Carrier AT&T Next Payoff Amount $0.00?

Discussion in 'iPhone' started by ominx, Sep 17, 2015.

  1. ominx macrumors 6502

    Joined:
    Jun 23, 2010
    #1
    I'm confused about what is going on with my account and hope someone here can help. Here are the details.
    • I have AT&T Next 12.
    • I made my 12th installment payment to become upgrade eligible.
    • I pre-ordered my iPhone 6s Plus through Apple Store App.
    • When logging into AT&T, it shows that my installment payments remaining is $0.00 and my payoff amount is $0.00.
    • My current installment plan is cancelled and lists a new one as pending.

    Looking at this it seems as though AT&T doesn't want my phone or my money. I called AT&T CS and after looking at my account they said all installment payments have been paid for my line. Any idea what's going on?

    Thanks
     
  2. mb2008 macrumors regular

    Joined:
    Jun 15, 2008
    #2
    Meh, probably just waiting for Apple to scan the phone before setting up your Next payment schedule on the 6s+. I'm just shocked AT&T has this figured out, they told me I would have installment payments charged until I turn in the old phone.
     
  3. eagleglen macrumors 6502a

    eagleglen

    Joined:
    Oct 2, 2009
    Location:
    San Diego, CA
    #3
    My account looks similar, although I was also charged for a 13th installment. But now my payments remaining are $0.00 and my payoff is $0.00. The status of the plan is now "cancelled". There is no mention of returning the old phone anywhere. However, if I go to my Order Status of the Apple.com site, there is a link that will send you an email with return instructions. It will also include a packing slip to include with the phone that identifies it so it can be credited to your account. I imagine if the phone is not received, Apple will instruct AT&T to charge you for the remaining balance.
     

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