I seem to remember that last year that if someone was already in the NEXT program that it was not possible to trade in the old phone and get a new one and more-or-less renew/refresh the NEXT program which was already in effect......? It was not a problem to go to the Apple store and start a brand-new NEXT program with the new phone that was being purchased there, but a customer with an existing NEXT program could not do anything at the Apple store. I haven't seen any comments about that on here this year and am wondering if things have changed?