This past Monday I picked up an iPhone 6 through Best Buy mobile. It was to be a gift for my mom. I paid her fees in the 5s she had so that the line would be eligible for Next through ATT over web chat. I was told that I could upgrade and then just ship the phone or return it to a Core store. Today I went into a core store and was told they don't take phones unless I buy another phone for them as they have no way to record the phone being turned in. This didn't make sense to me so I went to another ATT core store and was told the same. They actually told me Best Buy was supposed to have taken my previous phone (which I know for a fact is not correct). So I got on the phone with ATT and an hour and fifteen minutes later we settled in them emailig me a shipping label. By the way, the first address they asked me about had never ever been our address... When I asked about why the store woukdnt take my phone the rep went on about the fact that my account was a premier account and that its up to the store itself. "We are technically different entities" was literally what I was told... When I asked how I prove the ohone that I am shipping is I the condition that it is in (no cracks, scratches, sings, etc) he basically said to wrap well in newspaper. He promised to notate the account (right because that will make a difference). I'm a little frustrated wth the whole process. I now have to find a box, wrap the phone nicely, and turn it in someolace (I was told UPS, USPS, or Fedex all work) and hope that it gets to ATT without issues. I would like to know if anyone has been able to just drop a phone off with ATT (core store) after having upgraded from a different store. I just don't understand why it had to be this difficult for me. It seems just as easy for a core store to take a phone regardless of whether I am buying something from them at that point in time or not. I've uploaded a screenshot of my phone all timer just for fun... What an enjoyable phone call lol.