Carrier AT&T Next Upgrade from Apple - Return/Payoff Instructions!?

Discussion in 'iPhone' started by Sport73, Sep 29, 2015.

  1. Sport73 macrumors member

    Sport73

    Joined:
    Apr 28, 2005
    Location:
    Wellington, FL
    #1
    I was on an AT&T Next installment plan for my iPhone 6 Plus, and my wife's iPhone 6; and placed/received a new iPhone 6s Plus and iPhone 6s from APPLE using the AT&T Next upgrade eligibility.

    No instruction was included on how to return the old phones, no packaging, no directions to take it to the store, etc. In fact, I can't even find reference to those older phones on my AT&T account. So, if I want to pay them off and sell them on my own, I don't know what I owe - and if I want to return them, I don't know where to send them etc.

    Anyone know how to see those balances so I can decide what to do?
    Any chance AT&T (who had severe issues getting my accounts authorized for upgrades in their system) screwed it up and doesn't know that they should be getting phones back?
     
  2. Sport73 thread starter macrumors member

    Sport73

    Joined:
    Apr 28, 2005
    Location:
    Wellington, FL
    #3
    That's a useless reply...

    Where on the site does it say the shipping address to send the phone to; or how to ensure that it is tracked as returned?
    Where on that site does it provide pay-off information should you choose to buy the device?

    Anyone have anything actually useful to offer?
     
  3. defboob macrumors member

    Joined:
    Jun 17, 2008
    #4
    If you ordered from Apple, you have to go into your order status page and on the listing for your order you will see a link that says "email trade in instructions". You will get an email with a 2 page pdf attached, page 1 with instructions and page 2 for signing and including in your shipment back.

    Also then the email has a link to the prepaid shipping label. Print it all out, do as follows and take it to your local post office for drop off, get a receipt just in case.

    I just dropped mine off today this way.
     
  4. Sport73 thread starter macrumors member

    Sport73

    Joined:
    Apr 28, 2005
    Location:
    Wellington, FL
  5. AppleFan360 macrumors 68020

    Joined:
    Jan 26, 2008
    #6
    From what I understand, you can't pay it off at this point anyway. You have to wait for the 2 week return period to lapse. They will then add the remaining payoff amount to your next AT&T bill.
     
  6. romeo0119 macrumors 6502

    Joined:
    Sep 20, 2007
    #7
    Yea I found that out today, the rep doesn't even see my balance on my 6+ anymore. She told me if I want to pay off, the only thing I can do is to wait until the 15 days are over and wait for them to bill me what I owe on the old phone.
     
  7. AppleFan360 macrumors 68020

    Joined:
    Jan 26, 2008
    #8
    Go back and look at your monthly AT&T bill and the amount you owe should be on there. They list it each month as you make each installment payment.
     
  8. crazyeyes macrumors regular

    Joined:
    Oct 5, 2005
    Location:
    Easton PA
    #9
    For my order from apple, I got an email from them on the 22nd that had a subject of AT&T Next Trade In. It had an attachment with the trade instructions and paper I had to sign and include with the phone, and had a click here hyperlink for my prepaid shipping label.
     
  9. eagleglen, Sep 30, 2015
    Last edited: Oct 1, 2015

    eagleglen macrumors 6502a

    eagleglen

    Joined:
    Oct 2, 2009
    Location:
    San Diego, CA
    #10
    You are correct, the list of monthly payments are shown, but now the balance due and payoff amounts are $0.00 and the status of the plan is shown as "Cancelled". They do show the total amount paid and the amount financed, so its easy to see the two amounts are not the same. The difference is presumably what you will be charged if the old phone is not mailed back per the instructions in the Apple email that can be requested in your Apple Order Status.
     
  10. bluechair1984 macrumors regular

    Joined:
    Jul 7, 2010
    #11
    I wish I would have seen this stuff before I tried to talk to At&t about it... Now I know for next time I guess.
     

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