Carrier AT&T Next Upgrade from Apple - Return/Payoff Instructions!?

[Sport73]

I was on an AT&T Next installment plan for my iPhone 6 Plus, and my wife's iPhone 6; and placed/received a new iPhone 6s Plus and iPhone 6s from APPLE using the AT&T Next upgrade eligibility.

No instruction was included on how to return the old phones, no packaging, no directions to take it to the store, etc. In fact, I can't even find reference to those older phones on my AT&T account. So, if I want to pay them off and sell them on my own, I don't know what I owe - and if I want to return them, I don't know where to send them etc.

Anyone know how to see those balances so I can decide what to do?
Any chance AT&T (who had severe issues getting my accounts authorized for upgrades in their system) screwed it up and doesn't know that they should be getting phones back?

 

[asleep]

http://www.att.com/nextreturns

 

[Sport73]

That's a useless reply...

Where on the site does it say the shipping address to send the phone to; or how to ensure that it is tracked as returned?
Where on that site does it provide pay-off information should you choose to buy the device?

Anyone have anything actually useful to offer?

 

[defboob]

That's a useless reply...

Where on the site does it say the shipping address to send the phone to; or how to ensure that it is tracked as returned?
Where on that site does it provide pay-off information should you choose to buy the device?

Anyone have anything actually useful to offer?

If you ordered from Apple, you have to go into your order status page and on the listing for your order you will see a link that says "email trade in instructions". You will get an email with a 2 page pdf attached, page 1 with instructions and page 2 for signing and including in your shipment back.

Also then the email has a link to the prepaid shipping label. Print it all out, do as follows and take it to your local post office for drop off, get a receipt just in case.

I just dropped mine off today this way.

 

[Sport73]

That was actually useful, thanks defboob!

 

[AppleFan360]

From what I understand, you can't pay it off at this point anyway. You have to wait for the 2 week return period to lapse. They will then add the remaining payoff amount to your next AT&T bill.

 

[romeo0119]

From what I understand, you can't pay it off at this point anyway. You have to wait for the 2 week return period to lapse. They will then add the remaining payoff amount to your next AT&T bill.

Yea I found that out today, the rep doesn't even see my balance on my 6+ anymore. She told me if I want to pay off, the only thing I can do is to wait until the 15 days are over and wait for them to bill me what I owe on the old phone.

 

[AppleFan360]

Yea I found that out today, the rep doesn't even see my balance on my 6+ anymore. She told me if I want to pay off, the only thing I can do is to wait until the 15 days are over and wait for them to bill me what I owe on the old phone.

Go back and look at your monthly AT&T bill and the amount you owe should be on there. They list it each month as you make each installment payment.

 

[crazyeyes]

For my order from apple, I got an email from them on the 22nd that had a subject of AT&T Next Trade In. It had an attachment with the trade instructions and paper I had to sign and include with the phone, and had a click here hyperlink for my prepaid shipping label.

 

[eagleglen]

Go back and look at your monthly AT&T bill and the amount you owe should be on there. They list it each month as you make each installment payment.

You are correct, the list of monthly payments are shown, but now the balance due and payoff amounts are $0.00 and the status of the plan is shown as "Cancelled". They do show the total amount paid and the amount financed, so its easy to see the two amounts are not the same. The difference is presumably what you will be charged if the old phone is not mailed back per the instructions in the Apple email that can be requested in your Apple Order Status.

 

[bluechair1984]

I wish I would have seen this stuff before I tried to talk to At&t about it... Now I know for next time I guess.