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Carrier AT&T NEXT Upgrade from iPhone X to iPhone Xs MAX

W

wnxgenral

macrumors 6502
Original poster
May 14, 2008
286
16
I just got off the phone with AT&T, they told me that I have a remaining balance of ~$90 because the iPhone is available 1 month prior to the previous years iPhone. She told me that I could not pay off the balance over the phone and that I'll need to visit an AT&T store to pay off the balance and then request an exception to remain in ownership of my device until I get the new iPhone. Does this story check out? Is anyone else figured out how to make themselves upgrade eligible before Friday at 12:01a PT?
 
When I got the iPhone 7 Plus, my 6 plus was on next. I was able to just call them and make a payment over the phone for the amount needed to get me to upgrade early. Then I could either keep the phone for the extra pay off amount or send it back to them.
 
wnxgenral said:
I just got off the phone with AT&T, they told me that I have a remaining balance of ~$90 because the iPhone is available 1 month prior to the previous years iPhone. She told me that I could not pay off the balance over the phone and that I'll need to visit an AT&T store to pay off the balance and then request an exception to remain in ownership of my device until I get the new iPhone. Does this story check out? Is anyone else figured out how to make themselves upgrade eligible before Friday at 12:01a PT?
Click to expand...
Go online and pay off the remaining balance- prob $95.70 like the rest of us. You will have to check a box and agree to send the phone back within 14 days of your new phone shipping. ATT should email you a return label once your new phone ships. Return the old phone- either in store (I did this last year but the store reps are clueless) or by mailing back.

You do not have to request an exception.
Hope this helps.
 
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I got told the same thing- that I can't pay it over the phone and thought that was a bunch of hooey but now I see she was correct. Now to decide on the phone.
 
sydia21 said:
Go online and pay off the remaining balance- prob $95.70 like the rest of us. You will have to check a box and agree to send the phone back within 14 days of your new phone shipping. ATT should email you a return label once your new phone ships. Return the old phone- either in store (I did this last year but the store reps are clueless) or by mailing back.

You do not have to request an exception.
Hope this helps.
Click to expand...

Thank you for this.

If I follow these steps, does it mean I have to order the new iPhone from AT&T or can I order from Apple?
 
Is it different for att next 30 month pay plan? When I check if I can upgrade I’m getting that I have to pay the $633 balance before upgrading.

Am I also able to pay a 12th installment($33.34) and trade in?
 
Yep, I paid mine off a few weeks ago, and was good to go on launch day. Now I just have to figure out the process for trading in, which I have never done before. Do I go to a store after I activate the new phone and hand it in?
 
gorkt said:
Yep, I paid mine off a few weeks ago, and was good to go on launch day. Now I just have to figure out the process for trading in, which I have never done before. Do I go to a store after I activate the new phone and hand it in?
Click to expand...

In my experience, the store trade in hasn’t worked. They always tell me I have to mail it in because I purchased the new phone from an Apple store & after the info & activation was done at Apple , they can’t resubmit or something. Not sure how accurate that is, but it’s happen twice. So now I just always plan to mail in.

Someone else may be able to chime in on this, but I’m assuming if it’s from an AT&T, you can do the trade in there.
 
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