AT&T Next Upgrade on Apple Site

Discussion in 'iPhone' started by TigerMe, Sep 10, 2014.

  1. TigerMe macrumors member

    Feb 26, 2011
    I'm eligible for an upgrade to the 6/6+.

    According to the apple iOS app, it can't support upgrading to the iPhone 6 via the app if you are eligible via the ATT Next program.

    Do we know if this will work by friday or if the apple site will support this? I'm sure the ATT site will but I would rather buy it through the apple site.

    Any info appreciated.
  2. maflynn Moderator


    Staff Member

    May 3, 2009
    You'll probably have to go into ATT and do the upgrade that way, since the NEXT program requires (correct me if I'm wrong) that you trade in your old phone. Apple is not set up to handle this sort of arrangement.
  3. engelke2010 macrumors 6502a

    Mar 28, 2010
    The app is working for me. I had tried yesterday afternoon after the announcement and again now. I can choose which phone, which Next plan, finish, and storage fine. It stops, of course, after storage. I had asked both AT&T and Apple about the plan also and both said it would work. Then again, I will be going from being on contract to Next, which is why it is working for me.
  4. TigerMe thread starter macrumors member

    Feb 26, 2011
    Use the iPhone app and go through the "check if you are eligible" path. Eventually you will get to where it says "Next isn't supported in the apple online store and that I can upgrade by going to an ATT store" - which is the last thing I want to do.
  5. randy98mtu macrumors 65816


    Mar 4, 2009
    Works fine for me. I just walked through it with a 5s and it was going to let me put it in the cart with a Next 18 selected. I'm sure it will work fine on Friday, but I haven't seen the message you got.
  6. qtrim macrumors regular


    Oct 7, 2011
  7. lordofthereef macrumors G5


    Nov 29, 2011
    Boston, MA
    You aren't strictly wrong, but you dismiss the fact that there are tons of folks just now getting on the Next program, which wasn't around with the iPhone 5 yet (where a lot of people are seeing their two year contracts expire). That should allow you to order through Apple no problem.

    I am hoping Apple's US stores get together and start accepting Next device trade-ins on Apple devices only. They already accept trade-ins on fully paid devices (different system, different group owns the phone at the end entirely, I am aware), but they are obviously qualified to look over the phones and make sure they are functional, which is my point entirely.
  8. TigerMe thread starter macrumors member

    Feb 26, 2011
    App is current. See the screen shot I posted. I want to be able to do this through the apple online store Friday at midnight.
  9. miamialley macrumors 68030


    Jul 28, 2008
    Los Angeles, CA
    Here's what I get:

    Attached Files:

  10. TigerMe thread starter macrumors member

    Feb 26, 2011
    Very odd. I'll check it later. I paid my bill earlier this morning which was the 12th payment. Maybe more info needs to get through the system.
  11. Nikefn2 macrumors regular

    Oct 7, 2011
    So I just talked to an AT&T rep. I was under the impression that with the Next program, we would have to modify our plan and therefore I would lose my unlimited data.

    The rep just informed me that I would simply be "Nexting" the device and would not have to make any plan changes and that I could pay it off at any point and would also not be under contract with them anymore.

    This sounds too good to be true lol.
  12. TigerMe thread starter macrumors member

    Feb 26, 2011
    I just went into an ATT store and spoke with a manager. If you are on a NEXT plan where you will be returning the phone, you have to do it through the ATT web site.

    There are ways to do it on the Apple site but only if you plan on keeping the device and paying it off fully. Any scenario where you need to return the device has to be done through ATT.
  13. lenard macrumors 6502

    Oct 10, 2007
    Raleigh NC
    Everyone should remember the only time on the next plan do you have to return the phone is if you are replacing a next phone and the balance has not yet been paid off.

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