AT&T Next upgrade problem.

Discussion in 'iPhone' started by phirstube, Sep 12, 2014.

  1. phirstube macrumors regular

    phirstube

    Joined:
    Aug 20, 2011
    Location:
    Ohio
    #1
    I keep getting the error message: Unfortunately, we cannot process your request now. Please try again later. We apologize for the inconvenience.

    Has anyone else seen this issue and been able to resolve it?
     
  2. PM-Performance macrumors 6502

    Joined:
    Feb 12, 2012
    #2
    I think I got that this morning and turns out my bill was due at midnight, so I had to pay that first before it would let me order.

    I woke my wife up at 3:45AM to express my frustration in finding out of all days to not pay it before the due date. . . :(
     
  3. phirstube thread starter macrumors regular

    phirstube

    Joined:
    Aug 20, 2011
    Location:
    Ohio
    #3
    My bill is not due till the 21st.

    Since I have not fufilled my Next commitment yet AT&T's website says this:

    To upgrade now, you'll just need to pay the remaining balance of your initial 12 or 18 installments and trade in your qualifying device. Or, upgrade without a trade-in by paying off all the remaining installment payments.

    I select "Pay the remaining balance" and put in my credit card number and submit my order then I get the error posted in my original post.
     
  4. kupkakez macrumors 68000

    kupkakez

    Joined:
    Apr 4, 2011
    #4
    When I had an AT&T next agreement I don't think I was able to pay it off online, I think you either have to call or pay in store. Unless that's changed?
     
  5. phirstube thread starter macrumors regular

    phirstube

    Joined:
    Aug 20, 2011
    Location:
    Ohio
    #5
    It gives you the option to do it online. I am not disagreeing with you because that is the way it is looking but why offer it if it is not an option? It even says they will send you a box in the mail to mail back your old phone.
     
  6. kupkakez macrumors 68000

    kupkakez

    Joined:
    Apr 4, 2011
    #6
    I recall seeing a similar option to pay online and asked the same thing as to why I could not. This was probably 3 months ago I had a next agreement on a G2.

    I would try giving them a call and seeing if they can take the payment over the phone, unless you are near an AT&T store may be quicker as I'm sure the lines are loaded.
     
  7. phirstube thread starter macrumors regular

    phirstube

    Joined:
    Aug 20, 2011
    Location:
    Ohio
    #7
    So the catch is, when you pay in a store they want your phone right then and want you to choose a new phone before you leave. I tried to do that yesterday. I also called today and spen an hour on the phone with a lady who had no idea how to fix the problem.
     

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