That is the number to call that is listed in the FAQ from the ATT website I quoted in my post above.
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AT&T Postpaid Fiasco
- Thread starter Cathode
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That is the number to call that is listed in the FAQ from the ATT website I quoted in my post above.
You must choose the correct option to be routed to the correct department... Which most customers do not...
Most customers just continue to press 0 on their phones and then get upset with the clueless CSR because the customer didn't choose the correct option.
I won't be to work until next Monday, so hopefully I'll have more updates on how Business Care is supposed to deal with customers who want to add the iPad to a postpaid account.
Thanks, I'm going to follow this thread. Our iPad is scheduled to be delivered from Apple on the 23rd and we're leaving on a long trip very early on the 24th, so I'd like to get it activated before we leave.
I think I'll plan on giving it one shot over the phone and then head to the store with copies of the FAQ in hand.
Middlebear - it sounds like the department that handles these over the phones is pretty limited - any idea if they're open in the evening?
I think I'll plan on giving it one shot over the phone and then head to the store with copies of the FAQ in hand.
Middlebear - it sounds like the department that handles these over the phones is pretty limited - any idea if they're open in the evening?
I called ATT about my unlimited ipad plan I've had for 10 months. The CSR told me it could not be transferred to my new iPad. I can't believe the training at this company. I've seen the ATT public announcement that the unlimited plan IS transferrable.
I'm afraid to go to an ATT store to do the transfer correctly in fear they get their hands on my precious ipads and take away my Unlimited plan, yuck. they give, they take away.
I'm afraid to go to an ATT store to do the transfer correctly in fear they get their hands on my precious ipads and take away my Unlimited plan, yuck. they give, they take away.
Went to work today and I did ask one of my fellow floor support agents if it were possible to switch an iPad from prepaid to postpaid and she said no...
I then went onto one of the computers (knowing she was wrong) and pulled up an article in our informational system detailing how to covert an iPad from prepaid to postpaid...
She was surprised and apologized for not realizing the AT&T offerings have changed...
But this announcement was not really made clearly to the CSRs when the iPad 2 was released so the rep would have to have some background knowledge on the subject in order for them to know how to handle the call in a timely manner.
The article I read in our informational system gave a number of 888-333-6651 (choose option 2) for customers to call...
And if a customer is incorrectly routed to Business Care then we must get them over to National Business Ordering in order to add a new line of service to an account.
I believe the number to the NBO is 800-444-4410 and then you must choose option 2 and then 5... That department is also only open Monday-Friday 8 AM to 8 PM.
The article also stated customers also have the option to going to an AT&T store and having the process completed there.
A new postpaid sim card is required and any data remaining on the prepaid account would be lost.
Hope this helps...
I then went onto one of the computers (knowing she was wrong) and pulled up an article in our informational system detailing how to covert an iPad from prepaid to postpaid...
She was surprised and apologized for not realizing the AT&T offerings have changed...
But this announcement was not really made clearly to the CSRs when the iPad 2 was released so the rep would have to have some background knowledge on the subject in order for them to know how to handle the call in a timely manner.
The article I read in our informational system gave a number of 888-333-6651 (choose option 2) for customers to call...
And if a customer is incorrectly routed to Business Care then we must get them over to National Business Ordering in order to add a new line of service to an account.
I believe the number to the NBO is 800-444-4410 and then you must choose option 2 and then 5... That department is also only open Monday-Friday 8 AM to 8 PM.
The article also stated customers also have the option to going to an AT&T store and having the process completed there.
A new postpaid sim card is required and any data remaining on the prepaid account would be lost.
Hope this helps...
Thank you for this information. What time zone is the 8 to 8? If I actually get mine tomorrow (signs it might have left Hong King last night) then I'll want to get it initiated ASAP as we're on a trip early the next morning. If you had to guess would you think my odds of a enrollment would be better at the local ATT store or at these phone numbers?
Thanks for the info. I'm going to try this after work today. If it doesn't work then I will be going to the AT&T store this weekend.
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Update: Called last night and was directed to NBO, but they were closed for the evening. Call this morning and somehow I was directed to Customer Support and she was attempting to set me up via the iPad and I'm like no I want postpaid billing and just ended the call. Does anyone @ AT&T know how to handle postpaid billing for the iPad data seriously?
Just go to the AT&T iPad account site and change it yourself. Login using your ID and password for the prepaid account you set up on your iPad, click Edit User & Payment Information and then click Update Device--you'll need the IMEI and ICCID from your new iPad. Very simple.
Wow, sorry everyone is having such a rough time. I called the day after launch to have a 2 GB iPad data plan added to my wife's monthly iPhone bill and had no problems whatsoever--took about 10 minutes and the rep on the phone even offered to call my wife to verify while i stayed on the line as I'm not on her account. I believe I called the standard cs number but I choose the sales option as it was a "new" account--figures this would be best as customers have the option of setting up postpaid data accounts even if they don't have existing wireless accounts.
Thank you for the information. I'm going to try that on my lunch. Hopefully it will save me a trip to the store.
Update: thank you very much tbayrgs your suggestion worked like a charm. Called CS and waited for the sales prompt. I was sent to sales and the rep took care of me in less than 5 minutes and my iPad is up and running and my info is up in OLAM now as well. Thanks again 