AT&T Pre Order Experience

bueller1

Suspended
Original poster
Jun 13, 2012
486
144
As a New Yorker trying to order on Next I'm pissed off that I have to resort to ordering through them. Their website is already acting up. Can anyone shed some light on their experience with ordering through AT&T? Every year I went with apple.com.
 

jnappleseed

macrumors member
Jun 25, 2013
65
1
Athens, Georgia
As a New Yorker trying to order on Next I'm pissed off that I have to resort to ordering through them. Their website is already acting up. Can anyone shed some light on their experience with ordering through AT&T? Every year I went with apple.com.
I used the att website for the iPhone 5s preorder. It was the worst decision. I finished my order 1 minute after the pre orders started. I first got an email thanking me. Hours later I got another email telling me my device was back ordered. Like wtf. I finished a minute after pre orders started. I'll never use the att website again for pre orders. And friend, also had att at the time, used the apple website and he placed his order minutes after me and he got device on time.
 

bueller1

Suspended
Original poster
Jun 13, 2012
486
144
I used the att website for the iPhone 5s preorder. It was the worst decision. I finished my order 1 minute after the pre orders started. I first got an email thanking me. Hours later I got another email telling me my device was back ordered. Like wtf. I finished a minute after pre orders started. I'll never use the att website again for pre orders. And friend, also had att at the time, used the apple website and he placed his order minutes after me and he got device on time.
So when did you end up getting it? I thought there was no 5S Preorder?
 

bobright

macrumors 601
Jun 29, 2010
4,754
17
I used the att website for the iPhone 5s preorder. It was the worst decision. I finished my order 1 minute after the pre orders started. I first got an email thanking me. Hours later I got another email telling me my device was back ordered. Like wtf. I finished a minute after pre orders started. I'll never use the att website again for pre orders. And friend, also had att at the time, used the apple website and he placed his order minutes after me and he got device on time.
When did you get your phone?

Good thread OP very interested in the experience as I'm leaning toward going through them and buying at full retail.
 

Spink10

Suspended
Nov 3, 2011
4,259
1,002
Oklahoma
As a New Yorker trying to order on Next I'm pissed off that I have to resort to ordering through them. Their website is already acting up. Can anyone shed some light on their experience with ordering through AT&T? Every year I went with apple.com.
I cant even sign in to the company premier account :(
 

TechnicallyTee

macrumors 68000
May 14, 2013
1,594
1,190
Atlanta
I cant even sign in to the company premier account :(
Yeah the company premier site is down right now. I dont think I can go through the apple store and get all my discounts since im opening a new line on a 10GB plan so I need my $25 off and corporate discount off the plan!
 

jbachandouris

macrumors 601
Aug 18, 2009
4,481
1,407
Upstate NY
I tried using AT&T to pre-order the 5.

NEVER AGAIN!

They did not deliver on Launch Day and could not give me ANY information on when the phone was coming. Even though they had not even processed the order, it took TWO WEEKS before they would allow me to even cancel the 'order.' Finally, I was able to cancel and walked in to the Apple Store and just bought one.

If you're lucky, maybe they fixed their flaws...maybe...
 

bueller1

Suspended
Original poster
Jun 13, 2012
486
144
I tried using AT&T to pre-order the 5.

NEVER AGAIN!

They did not deliver on Launch Day and could not give me ANY information on when the phone was coming. Even though they had not even processed the order, it took TWO WEEKS before they would allow me to even cancel the 'order.' Finally, I was able to cancel and walked in to the Apple Store and just bought one.

If you're lucky, maybe they fixed their flaws...maybe...
My buddy had the same problem last year. He got his a week after launch day. That was for the 5 though. Two years ago.
 

james92se

macrumors 6502a
Jun 21, 2010
817
27
Dallas, TX
5 hours to go and their site is already basically FUBAR

I pre-ordered my 5 through AT&T and it was a miracle I ever got through. I fought with it for about 30 straight minutes of refreshing only to get 75% through the process and getting kicked out over and over and over and over.

As far as I know, those of us on grandfathered unlimited data MUST pre-order through AT&T, correct?
 

lhfan04

macrumors member
Oct 8, 2011
47
2
This is weird that some people are reporting slow or unresponsiveness with the att website currently. Both the mobile and full website are running flawless for me.

Any who, I have a question, I remeber hearing rumblings about being able to preorder on the att website and then being able to pick up in store, is this true at all?
 

bueller1

Suspended
Original poster
Jun 13, 2012
486
144
This is weird that some people are reporting slow or unresponsiveness with the att website currently. Both the mobile and full website are running flawless for me.

Any who, I have a question, I remeber hearing rumblings about being able to preorder on the att website and then being able to pick up in store, is this true at all?
:mad:
 

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james92se

macrumors 6502a
Jun 21, 2010
817
27
Dallas, TX
That has never been the case in the past. Did something change?
That's why I had to order through AT&T two years ago for the 5. The Apple site makes you select current plans and doesn't give you the option to keep obsolete plans.

For example, I'm on the old $5 200 text message plan and unlimited data ($72 total per month after all taxes and fees :cool:). Doing it through Apple's site tried to force me onto current plans. Maybe it was my text message plan that was the issue. I'm darn sure not paying for an unlimited text plan because that defeats one of the inherent benefits of iMessage.

I do remember a lot of threads on here about people forced onto new plans through Apple and then having to bicker with AT&T to try to get them to retroactively correct it.
 

badazz33

macrumors 6502a
Sep 26, 2012
614
165
Biloxi, Mississippi
I tried using AT&T to pre-order the 5.

NEVER AGAIN!

They did not deliver on Launch Day and could not give me ANY information on when the phone was coming. Even though they had not even processed the order, it took TWO WEEKS before they would allow me to even cancel the 'order.' Finally, I was able to cancel and walked in to the Apple Store and just bought one.

If you're lucky, maybe they fixed their flaws...maybe...
i can't even log into the elgibility section!!!

----------

Just got this
so did i
 

medgirl2001

macrumors regular
Jan 11, 2009
217
3
USA
That's why I had to order through AT&T two years ago for the 5. The Apple site makes you select current plans and doesn't give you the option to keep obsolete plans.

For example, I'm on the old $5 200 text message plan and unlimited data ($72 total per month after all taxes and fees :cool:). Doing it through Apple's site tried to force me onto current plans. Maybe it was my text message plan that was the issue. I'm darn sure not paying for an unlimited text plan because that defeats one of the inherent benefits of iMessage.

I do remember a lot of threads on here about people forced onto new plans through Apple and then having to bicker with AT&T to try to get them to retroactively correct it.
Maybe it was the text plan that was the problem. I ordered online last year from Apple and was able to keep my unlimited data. I can't remember if I ordered the 5 online or went to the store, but I know I've done upgrades some years online with Apple and I've always kept my data plan. I hope they don't change that. I prefer ordering directly from Apple.
 

bhsu21

macrumors 6502
Feb 25, 2008
333
0
Jacksonville, FL
It's been two years since I've pre-ordered. If I have three lines under one account that want to upgrade, will I be able to do all three at once before checking out? Or will I need to do one at a time and each time doing its own check out.