Low and behold. I just called the 877 number and it said "the order is being processed." That is the first time I have ever heard something other than "back ordered" so I guess that's good. Film at eleven.
Congrats! You should receive the shipping information sometime later today. I guess they were correct with your shipping window this time.
So will you call the BBB to retract your earlier complaint, since it is shipping within your window?