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AT&T Pre Ordered but not charged

bleighv

bleighv

macrumors regular
Original poster
Jun 11, 2010
199
26
California
So I pre ordered my iPhone 4 this morning around 2 AM PST from AT&T's Premier site and got an email saying my order was received. I come online today and check my debit card and it wasn't charged. WTF? From what I've been reading, everyone's been charged already. Should I try pre ordering again? When I go to this site: https://www.wireless.att.com/business/order_status/ and check my order status it says that my order has been "Received" and "Processed" but still no charge on my Chase Debit. Wth is going on? Anyone else getting a bit worried?
 
I think AT&T charged already. I received the email from my credit card company to confirm the activity. The mail indicated AT&T.
 
Well at least I now I'm not alone haha. I was getting worried that I was the only one this was happening too. I'm getting ready to call a rep. but I hate talking on the phone so I'll wait for a little longer and see what happens.
 
I have the opposite situation. I ordered through AT&T, got a receipt, my credit card was charged, but I never received an email confirmation.

Glad to see that they're being consistent about all of this.
 
Luckymud said:
I have the opposite situation. I ordered through AT&T, got a receipt, my credit card was charged, but I never received an email confirmation.

Glad to see that they're being consistent about all of this.
Click to expand...

Same exact thing happened to me. I posted on another topic in here about it. I called three times to get my order confirmation number, on the second call I was told by a sales rep that you can't buy the phone from AT&T's website. They really have their stuff together this time.
 
shigs said:
Same exact thing happened to me. I posted on another topic in here about it. I called three times to get my order confirmation number, on the second call I was told by a sales rep that you can't buy the phone from AT&T's website. They really have their stuff together this time.
Click to expand...

LOL must be a madhouse over there at the call centers... nobody knows wtf is going on
 
I pre-ordered from AT&T around 6 a.m, my order shows processing but my account hasn't shown any charges. I called my bank and sure enough AT&T charged my card, my bank is just slow.
:rolleyes:
 
I pre-ordered at around noon and haven't been charged yet. I didn't even have sales tax added to my order, but the receipt stated that it will be added later.
 
I made two separates pre-order for 16GB iPhone 4. One for me(upgrade from 3G) and the other for my wife. But, I only received the one email from credit card company. Not sure why I didn't get two emails?? perhaps, one is back-order??? The two orders were a minute apart.
 
asdff said:
LOL must be a madhouse over there at the call centers... nobody knows wtf is going on
Click to expand...

With this being their 4th iphone release I would have hoped they got better at it. In their defense though, having a traffic increase like I am sure they had today to any network/server would be hard to deal with but I still think they could do a better job.
 
Ferris23 said:
I pre-ordered from AT&T around 6 a.m, my order shows processing but my account hasn't shown any charges. I called my bank and sure enough AT&T charged my card, my bank is just slow.
:rolleyes:
Click to expand...

I hope that's my situation too. I'm with Chase and they're usually pretty good about updating everything so idk though...
 
I'm with Wachovia, and whenever I use my debit card as a credit card, it takes a day or two for it to show up in my account.
 
You have to call your credit card company and ask if there were any authorization requests today.
 
i got the email as well and no charge. they prob haven't gotten around to doing it yet but with how things are playing out, you never know what happened to the order.
 
bleighv said:
So I pre ordered my iPhone 4 this morning around 2 AM PST from AT&T's Premier site and got an email saying my order was received. I come online today and check my debit card and it wasn't charged. WTF? From what I've been reading, everyone's been charged already. Should I try pre ordering again? When I go to this site: https://www.wireless.att.com/business/order_status/ and check my order status it says that my order has been "Received" and "Processed" but still no charge on my Chase Debit. Wth is going on? Anyone else getting a bit worried?
Click to expand...

OP. Not sure about online preorders. But at AT&T Corp store the manager told everyone they would not accept debit or cash. The reason for the debit refusal is cause the hold time will be more than 3 days. AT&T/apple will need to put your card on hold more than 3 days. They might not charge it but it's ness to be held status for at least 7-9 days before they ship.
 
aneftp said:
OP. Not sure about online preorders. But at AT&T Corp store the manager told everyone they would not accept debit or cash. The reason for the debit refusal is cause the hold time will be more than 3 days. AT&T/apple will need to put your card on hold more than 3 days. They might not charge it but it's ness to be held status for at least 7-9 days before they ship.
Click to expand...

All I hope is that it went through and the iPhone will come to me eventually hahaha.

I'm gonna call AT&T/Apple/Chase in the next few hours and I'll let ya'll know what happens from there.
 
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