AT&T "Premier" Services (FAN) Hangs up on you!!

[MassiveAttack]

I'm trying to resolve this FAN issue and Instead of having you wait for the next CSR you get a message telling you to call back later and the call is disconnected. Now that's what I call spectacular service.

edit: WTF???

 

[MassiveAttack]

it feels good to be treated like a "premiere customer"

 

[jrbdmb]

I'm trying to resolve this FAN issue and Instead of having you wait for the next CSR you get a message telling you to call back later and the call is disconnected. Now that's what I call spectacular service.

edit: WTF???

I got much better service - I was forwarded to the "AT&T Voice Mailbox." I guess Premier has eliminated all of their real live workers.

Now I just get "Thank you for calling AT&T. Goodbye. <click>"
Seriously, WTF?!?!?!

 

[ugahairydawgs]

I got much better service - I was forwarded to the "AT&T Voice Mailbox." I guess Premier has eliminated all of their real live workers.

I would imagine they have a few people calling in this morning with all of the issues going on.

Folks need to take a deep breath here and calm down.

 

[romeo.xk]

I would just give up the discount just to get the order done...

 

[zizo79]

I'm trying to resolve this FAN issue and Instead of having you wait for the next CSR you get a message telling you to call back later and the call is disconnected. Now that's what I call spectacular service.

edit: WTF???

What kind of issue do you have ?

 

[MassiveAttack]

What kind of issue do you have ?

tried ordering through Apple and i got a message saying to go to an Apple store for further assistance thats after I got a message telling me I qualified for the 2 year discounted price.

Tried ordering through AT&T's premier website and iPhone4 isn't listed just 3G's phones.

I need to remove the FAN discount from my account to order.

I'm eligible for an upgrade so thats not the issue.

 

[jrbdmb]

I would imagine they have a few people calling in this morning with all of the issues going on.

Folks need to take a deep breath here and calm down.

I'm more annoyed that for hours now the iPhone 4 is not available to many / most Premier customers, with no fix or even an explanation on the homepage. If they fixed that their phone lines would not be flooded.

 

[Geckotek]

Pretty sure Premiere doesn't open until 8am CDT.

 

[MassiveAttack]

why is this FAN an issue year after year and why haven't they done anything to resolve this? I dont get it?

 

[lazer310]

Just went through the premiere store with my FAN, no problems. Data plan showed as $40 instead of $30. But I can argue that later.

 

[Geckotek]

why is this FAN an issue year after year and why haven't they done anything to resolve this? I dont get it?

It's not an issue for everyone. It depends on how your account is structured. Certain negotiated deals prevent online ordering from going smoothly.

 

[MassiveAttack]

after over half hour I finally got a CSR and he forward my call to another dept.

WTF?

 

[boostmiser]

I was booted out of the site while checking my cart. Now I can't get back in because it's down. Apple store is down too. (8:55am est)