AT&T "Premier" Services (FAN) Hangs up on you!!

Discussion in 'iPhone' started by MassiveAttack, Jun 15, 2010.

  1. MassiveAttack macrumors 6502a

    Joined:
    Mar 28, 2010
    Location:
    New York
    #1
    I'm trying to resolve this FAN issue and Instead of having you wait for the next CSR you get a message telling you to call back later and the call is disconnected. Now that's what I call spectacular service. :rolleyes:

    edit: WTF???
     
  2. MassiveAttack thread starter macrumors 6502a

    Joined:
    Mar 28, 2010
    Location:
    New York
    #2
    it feels good to be treated like a "premiere customer" :mad::rolleyes::mad: :rolleyes:
     
  3. jrbdmb macrumors 6502

    jrbdmb

    Joined:
    May 19, 2008
    Location:
    USA
    #3
    I got much better service - I was forwarded to the "AT&T Voice Mailbox." I guess Premier has eliminated all of their real live workers. :mad:

    Now I just get "Thank you for calling AT&T. Goodbye. <click>"
    Seriously, WTF?!?!?!
     
  4. ugahairydawgs macrumors 68020

    ugahairydawgs

    Joined:
    Jun 10, 2010
    #4
    I would imagine they have a few people calling in this morning with all of the issues going on.

    Folks need to take a deep breath here and calm down.
     
  5. romeo.xk macrumors 6502a

    Joined:
    Mar 26, 2009
    #5
    I would just give up the discount just to get the order done...
     
  6. zizo79 macrumors 6502a

    zizo79

    Joined:
    Jun 2, 2009
    Location:
    QQ Part
    #6
    What kind of issue do you have ?
     
  7. MassiveAttack thread starter macrumors 6502a

    Joined:
    Mar 28, 2010
    Location:
    New York
    #7
    tried ordering through Apple and i got a message saying to go to an Apple store for further assistance thats after I got a message telling me I qualified for the 2 year discounted price.

    Tried ordering through AT&T's premier website and iPhone4 isn't listed just 3G's phones.

    I need to remove the FAN discount from my account to order.

    I'm eligible for an upgrade so thats not the issue.
     
  8. jrbdmb macrumors 6502

    jrbdmb

    Joined:
    May 19, 2008
    Location:
    USA
    #8
    I'm more annoyed that for hours now the iPhone 4 is not available to many / most Premier customers, with no fix or even an explanation on the homepage. If they fixed that their phone lines would not be flooded.
     
  9. Geckotek macrumors G3

    Geckotek

    Joined:
    Jul 22, 2008
    Location:
    NYC
    #9
    Pretty sure Premiere doesn't open until 8am CDT.
     
  10. MassiveAttack thread starter macrumors 6502a

    Joined:
    Mar 28, 2010
    Location:
    New York
    #10
    why is this FAN an issue year after year and why haven't they done anything to resolve this? I dont get it? :confused::rolleyes::confused::rolleyes:
     
  11. lazer310 macrumors member

    Joined:
    Jun 9, 2010
    #11
    Just went through the premiere store with my FAN, no problems. Data plan showed as $40 instead of $30. But I can argue that later.
     
  12. Geckotek macrumors G3

    Geckotek

    Joined:
    Jul 22, 2008
    Location:
    NYC
    #12
    It's not an issue for everyone. It depends on how your account is structured. Certain negotiated deals prevent online ordering from going smoothly.
     
  13. MassiveAttack thread starter macrumors 6502a

    Joined:
    Mar 28, 2010
    Location:
    New York
    #13
    after over half hour I finally got a CSR and he forward my call to another dept.

    WTF?:rolleyes::mad::rolleyes::mad:
     
  14. boostmiser macrumors member

    Joined:
    Feb 2, 2010
    #14
    I was booted out of the site while checking my cart. Now I can't get back in because it's down. Apple store is down too. (8:55am est)
     

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