- Oct 12, 2011
Hi - as I am trying to go through the steps of ordering a new phone so I know what to expect later tonight, I am going through the screens of the Apple Store App and when it gets to the 'Now lets get your iphone ready' page it attempts to contact AT&T and have pre-populated fields for my phone #, zip and last 4 of ss. The issue is that I am getting an error that the details do not match. Once I manually put again zip and last 4 of ss, it does work. Anyone knows how can I update these fields so they are correct to begin with?