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AT&T preorder through Apple Store Error

royinla14

royinla14

macrumors 6502a
Original poster
Hi - as I am trying to go through the steps of ordering a new phone so I know what to expect later tonight, I am going through the screens of the Apple Store App and when it gets to the 'Now lets get your iphone ready' page it attempts to contact AT&T and have pre-populated fields for my phone #, zip and last 4 of ss. The issue is that I am getting an error that the details do not match. Once I manually put again zip and last 4 of ss, it does work. Anyone knows how can I update these fields so they are correct to begin with?

thanks
 
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On a family plan? AT&T orders sadly must use a shipping address and SS# that matches the primary billing address of the AT&T account.
 
royinla14 said:
Hi - as I am trying to go through the steps of ordering a new phone so I know what to expect later tonight, I am going through the screens of the Apple Store App and when it gets to the 'Now lets get your iphone ready' page it attempts to contact AT&T and have pre-populated fields for my phone #, zip and last 4 of ss. The issue is that I am getting an error that the details do not match. Once I manually put again zip and last 4 of ss, it does work. Anyone knows how can I update these fields so they are correct to begin with?

thanks
Click to expand...
If you order thru the Apple store app on the same phone you are going to upgrade it skips these steps. lets say you use your iPad it will ask for the info, super annoying, cant be bypassed according to Att.
 
Juandagis said:
If you order thru the Apple store app on the same phone you are going to upgrade it skips these steps. lets say you use your iPad it will ask for the info, super annoying, cant be bypassed according to Att.
Click to expand...
I am using the phone I am going to upgrade and I am the primary holder, and still get these steps
 
royinla14 said:
That worked! Thank you!!!
Click to expand...

Yeah, I randomly figured that out last night and was surprised it wasn’t AT&Ts fault. Hopefully me helping people isn’t to my detriment tonight. But theoretically the less people trying to auto-submit incorrect details and then correct it with a second submission, the less likely AT&T’s servers immediately freeze up.
 
ck2875 said:
Apple Store App > Account Tab > Account Settings > Remember Me > Toggle Off and back On
Click to expand...

I was having this issue with Verizon and couldn't figure out why it was pulling in incorrect details. Thanks! I switched carriers last year and never would have thought to update this info.
 
ck2875 said:
Apple Store App > Account Tab > Account Settings > Remember Me > Toggle Off and back On
Click to expand...
Yasss! Thank you so much. I've been trying to figure this out since last night. Thought it might be the sim card. LOL So glad to have this fixed.
 
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