AT&T Rep: $18 Fee to upgrade even for current iPhone owners

Discussion in 'iPhone' started by pedroistheman, Jun 20, 2008.

  1. pedroistheman macrumors 6502

    pedroistheman

    Joined:
    Sep 10, 2007
    #1
    So I emailed AT&T a few days ago regarding 3G upgrading and needless to say, they DID NOT answer my question. However, they did leak a little hint that I don't think anyone has heard: there will be an $18 fee to upgrade even if you are a qualified 2G iPhone owner. Read on... (btw, i only scanned this quickly, let me know if anything else catches your eye---the rest seemed like the same old BS to me)

    Dear Mr. ****,

    Thank you for taking the time to e-mail the new AT&T in regards to
    upgrading to the iPhone 3G device. I am able to help you with your
    inquiry.

    AT&T and Apple announced that the 3G iPhone will be available in the US
    on July 11. 2008. 3G iPhone combines three products into one small,
    lightweight device: a revolutionary mobile phone, a widescreen iPod, and
    it puts the Internet in your pocket with the best email, web browsing,
    search and Maps applications ever on a mobile phone.

    There will be 2 3G devices available. The models available are the 8
    gigabyte model will be $199 and the 16 gigabyte model will be $299.

    The new version of the iPhone harnesses the power of AT&T's broad and
    powerful 3G mobile broadband network, which offers 3G mobile phones
    download speeds of up to 1.4 Mbps.

    All 3G iPhone customers are required to have one of the new data plans
    and qualifying voice plan. Customers intending to use the 3G iPhone for
    access to corporate email, business applications or access to corporate
    intranet are required to activate with Enterprise Data Plan for iPhone.

    The 2G data rate plans will remain available for 2G devices until
    further notice. Data pricing will be as follows:

    Consumer Data Plan (must be added to qualified Voice plan):
    $30 - Unlimited Data (Email/Web), includes Visual Voicemail

    Enterprise Data Plan (must be added to qualified Voice plan):
    $45 - Unlimited Data with personal and Corporate Email, Web, includes
    Visual Voicemail

    Upgrade eligibility will be determined based on standard upgrade
    eligibility rules. Customers must be upgrade eligible to receive the
    qualified upgrade pricing. However, not all customers will be qualified
    upgrades. AT&T has not determined the price of the 3G device for
    non-qualified upgrades. All customers will be required to sign a 2 year
    agreement. When the 3G device launches, all active postpaid customers in
    good standing with a 2G iPhone will be eligible to receive the qualified
    upgrade pricing for a 3G device regardless of service tenure. You will
    be billed a one time upgrade fee of $18.00.
    :confused:

    You can find out more information at www.att.com/iPhone. You can also
    locate this information at www.att.com/wireless and select iPhone 3G on
    the right had side of webpage right below my shopping cart.

    AT&T Company owned stores and Apple stores are the only sales channels
    that will sell the 3G iPhone at launch. The 3G iPhone will not be
    available at att.com, apple.com, and sales, Local Dealers, National
    Retailers or National Dealers.

    The link to our Store Locator is http://www.wireless.att.com/find-a-store/.
    You can also access the store locator online at the AT&T website at
    www.att.com/wireless by selecting the Find a Store link on the upper
    right hand corner of the screen.

    We appreciate your interest in the new 3G iPhone. Please be advised, a
    store agent will be able to view your account information.

    You can call customer service at 1-800-331-0500 or by sending us another
    email via the contact link through your online account. To send your
    request via email, please follow these steps:

    1. Log in to your "My Wireless" page on att.com/wireless
    2. Click on contact us, which is located by the search link on the top
    right hand corner of page
    3. Scroll down to bottom and select the link to email us.
    4. Follow prompts to send us an email.

    AT&T Online Customer Care is unable to assist with email requests unless
    these requests are submitted via the My Wireless section of
    ATT.com/wireless. If you follow these steps to email us, this will make
    sure your email was submitted properly and that you will get a response
    to your question.

    We are here to assist you. I encourage you to visit us at
    www.att.com/wireless often to view your monthly account statements, make
    payments and shop for new products and services. Thanks for choosing the
    New AT&T as your wireless provider for many years. We greatly appreciate
    the opportunity to serve you. Please let us know if we can assist you in
    any other way, and thank you for choosing the new AT&T.


    Sincerely,

    Shavonne Lewis
    AT&T
    Online Customer Care Professional


    Help AT&T improve our service to you! Please complete our short survey
    about your e-mail Customer Service experience. Click on:
    http://www.wireless.att.com/support...d=2&PollId=16&state=promptVote&id=laShavonneL
    ***6851945***


    The information provided in this e-mail is intended for the view and use
    of the authorized AT&T subscriber only. Content may not be shared or
    relied upon by third parties. AT&T, at its sole discretion, reserves
    the right to amend, modify or replace the written content of this
    message to correct or update answers provided to Subscriber. No term of
    Subscriber's Customer Service Agreement is altered, waived, or modified
    by this message unless expressly agreed by an authorized AT&T
    representative.

    (c) 2007 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T
    logo and all other AT&T marks contained herein are trademarks of AT&T
    Intellectual Property and/or AT&T affiliated companies. All other marks
    contained herein are the property of their respective owners.


    Original Message Follows:
    ------------------------
    Contact and Verification Information
    First Name: *****
    Last Name: ****
    Wireless Number: **********
    E-mail Address: *******************
    Topic/Subtopic
    Topic: I have another question about my phone
    Subtopic: No subtopic 2 available


    Additional Information


    Q1:Enter the wireless number associated with the account you're
    inquiring about
    A1:**********

    Q2:What is the make and model of the phone you're asking about?
    A2:Apple iPhone 8 GB

    Q3:please enter your phone question below:
    A3:To whom it may concern:

    I am planning on upgrading to the new 3G iphone on July 11. I know that
    I qualify for the $200 price cut as a current iPhone customer. This is
    great news, only I ask what evidence I will need to have with me on July
    11 to certify myself as a genuine current iPhone user. Can't the store
    access my account and see that I'm currently on the iPhone plan? I
    probably won't have my iPhone on hand, so should I go to an AT&T store
    rather than apple on the 11th so they can review the account? Please
    get back to me as soon as possible so I can figure this out and know
    what I need to bring with me and where I should go.

    Your help is always appreciated.

    Thanks,
    ****** ****
     
  2. djransom macrumors 68040

    djransom

    Joined:
    May 14, 2008
    Location:
    Chi-Town
    #2
    I'm pretty sure they can verify that you're using an iPhone. The fact that you have an iPhone plan may be the trigger for the system to flag your elgible. I don't mind the $18 upgrade fee as this is now standard with all carriers with upgrading.
     
  3. cWeems macrumors 6502a

    cWeems

    Joined:
    Jun 8, 2008
    Location:
    FLORIDA, USA
    #3
    yea we can see what serial number you are using then it tells us what phone it is
     
  4. TXCraig macrumors 6502a

    TXCraig

    Joined:
    Jul 2, 2007
    Location:
    Houston, TX
    #4
    It took more then 18.00 worth of time to type that email out! Is the 18.00 going to kill you? Are you that poor?

    Why don't you wait till the phone is released to find out the answers to your questions as the min wage India call center people don't know anymore about the phone then you do! Wait, Wait, Wait... it will all become clear...
     
  5. atszyman macrumors 68020

    atszyman

    Joined:
    Sep 16, 2003
    Location:
    The Dallas 'burbs
    #5
    Didn't they used to classify that as an $18 activation fee? I've been charged this fee for every phone I've ever purchased or upgraded. It's nothing new.
     
  6. yode macrumors 6502

    Joined:
    Jul 29, 2007
    Location:
    Los Angeles
  7. timimbo85 macrumors regular

    timimbo85

    Joined:
    Feb 12, 2008
    Location:
    Chicago
    #7
    daaaahahahahha your thread isn't as cool as you wanted it to be. 18 dollar boyyyyy
     

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