AT&T rip-off

Discussion in 'iPad' started by ufudu, Jul 22, 2010.

  1. ufudu macrumors newbie

    Joined:
    Jul 26, 2007
    #1
    I had an unlimited data plan until today. I then received the following email from AT&T:


    "We attempted to automatically renew your Unlimited data for 30 days for $29.99 rate plan.

    Please update your credit card information and re-select a plan to continue service via Settings on your iPad.

    Thank You,
    AT&T"

    You will note that it doesn't say they couldn't update. The card is fine and the data in my account settings on the card was fine (no different to when I set up the account, which they approved). This is simply a means to change the plan from unlimited to limited.

    The sooner their monopoly is broken the better.

    What authorities monitor this type of abuse?
     
  2. heavensblade23 macrumors regular

    Joined:
    May 11, 2008
    #2
    Write your Attorney General or the FTC(?).
     
  3. andiwm2003 macrumors 601

    andiwm2003

    Joined:
    Mar 29, 2004
    Location:
    Boston, MA
    #3
    well, the unlimited plans will go away one way or the other.

    Apple promised an unlimited plan that you can sign up and cancer whenever you want. Now it's either 2GB limited or paying every month and being careful like hell to not lose your legacy plan. Disgusting since it happened 4 weeks after buying the ipads.....

    The lawsuits are underway but certainly won't help anyone besides the lawyers.
    And Apples image might get damaged. But only with such a small fraction of customer that it won't matter.
     
  4. redbotsoftware macrumors regular

    Joined:
    Jun 2, 2009
    #4
    Did you try calling AT&T customer service? and escalate it to a manager?
     
  5. BHP41 macrumors 6502a

    BHP41

    Joined:
    Jul 21, 2010
    Location:
    United States of America
    #5
    Personally I think they should do away with the $20 charge for tethering. I could kind of see what they were doing when they had a unlimited plan but with out it they should open tethering up to every one regardless of what plan they have. If you go over then it is another $10 per GB. If not... No harm no foul right. To charge us for tethering without a unlimited plan is certainly gouging and I'll be writting the people who monitor this type of thing this weekend to express my view. If I use 5GB per month then I should pY more vs the person that uses 2GB. Only fair and I agree on that, but I should be ablento use my data how I want and not pay extra for the ability to go over my limit and pay more on top of that.
     
  6. ufudu thread starter macrumors newbie

    Joined:
    Jul 26, 2007
    #6
    No, not yet. I will try that tomorrow (although I suspect it will be a Kafkaesque experience). The email I received said not to reply as it had been generated automatically. There is nothing on the mail to let you know whom to contact.
     
  7. heavensblade23 macrumors regular

    Joined:
    May 11, 2008
    #7
    Fact of the matter is that their network sucks, and forcing people off unlimited plans by hook or crook is cheaper than building more capacity
     
  8. Corruptitudes macrumors regular

    Joined:
    Nov 24, 2009
    #8
    Im certainly no AT&T fanboy, but I question what monopoly your referring to? They by far dont have a monopoly on cell service. Calling it as such is pure ignorance of the situation.
     
  9. jeffy777 macrumors 6502

    Joined:
    Mar 21, 2010
    #9
    No thanks on the cancer, but it's nice of them to at least promise to offer it, just in case.
     
  10. ufudu thread starter macrumors newbie

    Joined:
    Jul 26, 2007
    #10
    Remember, this is the company who, when a customer emailed the CEO, was threatened by AT&T not to send any more emails or to face legal action

    http://www.pcworld.com/article/197916/atandt_response_to_ceo_emails_leads_to_backlash.html
     
  11. ufudu thread starter macrumors newbie

    Joined:
    Jul 26, 2007
    #11
    Who else offers IPad data plans in the US?
     
  12. bt22 macrumors 6502

    Joined:
    Feb 15, 2009
    Location:
    Alabama
    #12
    I was under the impression that the iPad 3G was unlocked in that it could be used on any network, hence not having to sign up for a 2 year contract. It would just have to be a GSM Network... NO..?
     
  13. pondie84 macrumors 6502a

    Joined:
    Jan 28, 2008
    #13
    No. They offered a device which would have services provided by AT&T on a non-contractual basis with two pre-paid options available at launch, unlimited and 250 MB. No gaurantees were made on what would happen with data plans in the future and since you have no contract for services you can't rely on a contract to lock AT&T into providing said services.

    The 'no contract' part of the iPad data plans were heralded as one of the pluses at launch. There are inherent risks involved when you're not under a contract.
     
  14. tbayrgs macrumors 603

    tbayrgs

    Joined:
    Jul 5, 2009
    Location:
    Florida, USA
    #14
    I recall reading last month on these forums about someone else with the exact same problem and eventually they did get it corrected/resolved. Here's a link to that thread.
     
  15. kenmarable macrumors member

    Joined:
    Jun 11, 2007
    #15
    I would definitely call customer service, there have been several threads on this messageboard alone with people complaining about this exact issue, and they have had it reinstated just fine after contacting customer service, I believe.

    Also, there have been several threads on this messageboard alone with people complaining about this exact issue, :rolleyes: so it's not sounding like a fluke and might need to be escalated to sort of authorities in the off-chance that it is an intentional act on their part to cull the grandfathered unlimited plans.
     
  16. gigaguy macrumors 65816

    Joined:
    Apr 19, 2010
    Location:
    USA
    #16
    It IS unlocked and there is no contract BUT only US ATT can handle the 3G chip inside.
     
  17. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #17
    The iPad should work fine on T-Mobile's EDGE network, with any of their regular data plans.
     
  18. ashVID macrumors regular

    Joined:
    Jun 30, 2007
    #18
    For all the bitching, moaning and whining, it's worth noting that less than 1 in 25 users goes over 2GB a month.



    Ash
     
  19. Full of Win macrumors 68030

    Full of Win

    Joined:
    Nov 22, 2007
    Location:
    Ask Apple
    #19
    It's worth noting that this figure is for iPhone users. The iPad is a more of a media consumption device, than is the iPhone, which tends to mean more data is used.

    As for the OP, call your card company and see if a charge was attempted.
     
  20. bt22 macrumors 6502

    Joined:
    Feb 15, 2009
    Location:
    Alabama
    #20
    Thanks... I was not aware AT&T was the only choice.
     
  21. redbotsoftware macrumors regular

    Joined:
    Jun 2, 2009
    #21
    It make take some time and persistence but I think they will fix it, if it was an error.

    But there is a way to get unlimited on the iPhone right now using a 1st Gen iPhone. (There's a thread about it in these forums.) But I don't know if it'd help since it's an iPad plan.
     
  22. Corruptitudes macrumors regular

    Joined:
    Nov 24, 2009
    #22
    When I go to purchase a car, there usually is something I can find that I dislike about the car. The radio knob is in the wrong place, or the seats arent comfortable, or something is not how I want. I can either purchase the car knowing full well its faults, or I can walk away. If I purchase the car knowing that it requires say high octane gas, I cant complain that there is only one gas company that sells high octane gas in town and that they have a monopoly on the high octane gas. I knew what it required and chose to purchase it anyway.

    In a monopoly, you have no choice. Electric companies are monopolies. Phone companies(land lines) were monopolies. No longer however. You cant know the full details of the ipad, buy the ipad, and cry about them having a monopoly on the ipad, as you had the choice to take your money else where and you didnt.
     
  23. Old Blue macrumors member

    Joined:
    Jun 5, 2010
    Location:
    Palm Tree, Hawaii
    #23
    You can create your own electricity - via solar, wind etc

     
  24. TraceyS/FL macrumors 68040

    Joined:
    Jan 11, 2007
    Location:
    North Central Florida
    #24
    Does TMO's edge go faster than AT&T? Because, edge on AT&T is completely useless on on my iPad the 2-3 times I've had to use it. As in, it took about 5 minutes for an email to even send....
     
  25. reckless2k2 macrumors 6502a

    Joined:
    Jul 10, 2008
    #25
    I've called the day before it renews each month for the last 2 months. I set a calendar alert. I do this so I know everything is fine before my card is charged. I also make sure everything is fine with the card as well including balance and expiration dates on file.

    I know it's a lot but I don't trust them so I do my due diligence.
     

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