AT&T rollover minutes problem

Discussion in 'iPhone' started by mzak, Aug 17, 2009.

  1. mzak macrumors newbie

    Joined:
    Aug 17, 2009
    #1
    Hi, I just entered into a family plan with AT&T. My uncle was the other person on the account, and has been with AT&T for 2 years and had 1350 minutes and text with rollover minutes, as of now he has 8905 rollover minutes. Our current plan with AT&t is 700 shared minutes with unlimited texting and data for The Iphone, i was on the phone with AT&T asking a question about rollover minutes and the lady said that becasue our plan was switched, the 8905 minutes will reset. Has anyone else had a problem similar to this and can AT&T do this?
     
  2. nitemare macrumors regular

    Joined:
    Jun 10, 2009
    #2
    your roll over minutes should reset to 700 minutes. if you switch to a plan with less minutes u should lose all roll over minutes over the number of plan minutes. do a search its been talked about on here recently
     
  3. samcraig macrumors P6

    Joined:
    Jun 22, 2009
    #3
    I hate when I point my URL to MR and wind up at the ATT support forum. It happens all the time lately... ;)
     
  4. PhightinPhils26 macrumors 6502a

    PhightinPhils26

    Joined:
    Sep 12, 2007
    Location:
    Philly
    #4
    Unfortunetly, Nitemare is correct.

    But, in theory if you have a 700 minute plan the odds of you actually using your rollover minutes before they expire are slim to none anyway.
     
  5. jmann macrumors 604

    jmann

    Joined:
    Dec 8, 2007
    Location:
    bump on a log in a hole in the bottom of the sea
    #5
    That's how it goes. There is always a catch. Who is going to use 8000 minutes anyways? Geez.
     
  6. labman macrumors 604

    labman

    Joined:
    Jun 9, 2009
    Location:
    Mich near Detroit
    #6
    you guys could

    talk for the next week 24/7 non stop lol that would just about get it under control of course there is the after 9 and night and weekends darn it. Why do want those old stale minutes any way? :p to bad we can't sell our extra minutes to other people in the network people would love that on both sides. :D
     
  7. Clayne macrumors 6502

    Joined:
    Jul 5, 2008
    #7
    Hey, I apologize for posting on a relatively old thread, but it didn't seem worth making a new one for..

    If we're going from a single line 1350 minute plan, to a familyplan 1400 minute plan, is there any way we can keep our rollover minutes?
     
  8. CocoaPuffs macrumors 68010

    Joined:
    Aug 23, 2008
    #8
    Truth be told, if you have over 8000 rollover minutes, chances are you won't ever use them. So don't sweat it.
     
  9. Clayne macrumors 6502

    Joined:
    Jul 5, 2008
    #9
    In our case, we would most definitely be using our 1000 rollover minutes :/
     
  10. CocoaPuffs macrumors 68010

    Joined:
    Aug 23, 2008
    #10
    Oh sorry, I didn't realize the date of the original post. I thought this was a new post.

    I doubt anyone could answer your question accurately, unless there happens to be a AT&T rep browsing this forum. I know for fact that if you downsize your plan, you will lose the rollover minutes over the new anytime minute.
     
  11. Clayne macrumors 6502

    Joined:
    Jul 5, 2008
    #11
    Thank you. I suppose I should just have a go at getting them to retain the minutes when I go in to get our second iphone.
     
  12. daflake macrumors 6502a

    Joined:
    Apr 8, 2008
    #12
    This is just an FYI... I called AT&T about an issues with SMS cost (long story) and the lady that was helping me noticed that I had lost my rollover minuets when I switched plans. She put them back on for me and I didn't even ask for it. It may be worth simply asking them if you can have them. They may be willing to put them on for you. ;)
     

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