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AT&T rollover minutes problem

M

mzak

macrumors newbie
Original poster
Hi, I just entered into a family plan with AT&T. My uncle was the other person on the account, and has been with AT&T for 2 years and had 1350 minutes and text with rollover minutes, as of now he has 8905 rollover minutes. Our current plan with AT&t is 700 shared minutes with unlimited texting and data for The Iphone, i was on the phone with AT&T asking a question about rollover minutes and the lady said that becasue our plan was switched, the 8905 minutes will reset. Has anyone else had a problem similar to this and can AT&T do this?
 
your roll over minutes should reset to 700 minutes. if you switch to a plan with less minutes u should lose all roll over minutes over the number of plan minutes. do a search its been talked about on here recently
 
Unfortunetly, Nitemare is correct.

But, in theory if you have a 700 minute plan the odds of you actually using your rollover minutes before they expire are slim to none anyway.
 
That's how it goes. There is always a catch. Who is going to use 8000 minutes anyways? Geez.
 
you guys could

talk for the next week 24/7 non stop lol that would just about get it under control of course there is the after 9 and night and weekends darn it. Why do want those old stale minutes any way? 😛 to bad we can't sell our extra minutes to other people in the network people would love that on both sides. 😀
 
Hey, I apologize for posting on a relatively old thread, but it didn't seem worth making a new one for..

If we're going from a single line 1350 minute plan, to a familyplan 1400 minute plan, is there any way we can keep our rollover minutes?
 
Clayne said:
In our case, we would most definitely be using our 1000 rollover minutes :/
Click to expand...
Oh sorry, I didn't realize the date of the original post. I thought this was a new post.

I doubt anyone could answer your question accurately, unless there happens to be a AT&T rep browsing this forum. I know for fact that if you downsize your plan, you will lose the rollover minutes over the new anytime minute.
 
Thank you. I suppose I should just have a go at getting them to retain the minutes when I go in to get our second iphone.
 
This is just an FYI... I called AT&T about an issues with SMS cost (long story) and the lady that was helping me noticed that I had lost my rollover minuets when I switched plans. She put them back on for me and I didn't even ask for it. It may be worth simply asking them if you can have them. They may be willing to put them on for you. 😉
 
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