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Class action law suit anyone?

Yes.. Id like to be reimbursed for every time I have been throttled down. Its not part of the agreement. Unless they specifically stated that in the original contract that they could change it at any time... then they need to stick to their agreement. The FCC should be involved.. But them again the Politics involved and as crooked as the service...

If there is enough movement on here, I am sure that the voice of the people could move them or even hold them to their contract. If the lawyers don't get involved... I'm sure that there are other sources out there that can bring justice to bear with the establishment decides it doesn't want to play by the rules any more.
better a peaceful resolution than going to battle!
j
 
Either sign your name or be part of the problem. You choose the latter, then you are less.

I disagree.

For a petition to be taken seriously, it must be presented seriously. Grammar, spelling, and phrasing are the top priority. Otherwise, they are simply a list of whiny people. Petitions only garner attention for themselves and the people pushing them.

The real results come from money; either money not spent (boycott) or costing (downloading swathes of data hosted from across the globe). I'm for the latter.

The "if you're not with us, you're against us" spiel is laughable in this day and age. Like I said, I agree with what it's trying to achieve but I can't subscribe to poorly worded documents.
 
Throttled now at 1.78GB!!!

I've read that many courts have found that even though there is "small print" language explaining away "unlimited data" the spirit of the word is upheld and the company will in all likelihood be found guilty of improper business practices- eventually. I will now have to spend the time researching the cases cited for this precedent.

Even if they try to weasel out of it, we signed for unlimited and they can't change the game now.

AT&T apologists please don't waste your time telling me that 2GB is abusing the system.
 
and for the deaf?

As a deaf person with a 'grandfathered' AT&T plan, I'm truly outraged over this.

When I originally got the AT&T plan, it was a 'deaf' plan. NO voice, but in return, I received a plan with unlimited texting and unlimited data.
To compensate for the lack of access to voice calling, text access used to be considered equivalent.
Not so much true these days. Its now all about video calls. Video relay calls give me ability to call anybody, which was never true with text access.
The catch is that its considered DATA.

The worst part of this is that AT&T now does NOT offer unlimited data plans to the deaf.. its limited just like for everybody else. You might be able to get unlimited voice minutes, but not the deaf. And yes, video relay calls eat through data rather fast. Especially since they take longer than normal due to the nature of needing an interpreter in the middle.

Throttling would effectively mean cutting me off from the ability to make ANY calls.. Which is just a civil rights lawsuit waiting to happen.
 
Throttled now at 1.78GB!!!

I've read that many courts have found that even though there is "small print" language explaining away "unlimited data" the spirit of the word is upheld and the company will in all likelihood be found guilty of improper business practices- eventually. I will now have to spend the time researching the cases cited for this precedent.

Even if they try to weasel out of it, we signed for unlimited and they can't change the game now.

AT&T apologists please don't waste your time telling me that 2GB is abusing the system.
It probably isn't.

But your attacks on AT&T are misguided. You should be making them against those who truly abused: the people who consistently used 15, 20, or even 30+ gigabytes of mobile data per month. Surely you realize that was untenable if even 1/4 of people did that. Apparently AT&T looked at the entire group of unlimited users and lumped them all together.

Now if you think 30+ gigabytes every month is OK and not unreasonable I don't know what else to say.

I think most reasonable people understand "everything within reason." If more of thought that way there still would be unlimited. No doubt about it in my opinion.

Also, please understand what your contract was for: not some sort of deal you hammered out with AT&T over lunch. It was there so the subsidy that was paid by AT&T on your iPhone was not lost. The agreement that you follow as an AT&T subscriber is the Wireless Customer Agreement. Read it.

Now this may come as a surprise but AT&T has a "million" things in that agreement that are technically prohibited. And that agreement has not changed much since the iPhone came out.

This is just a TINY fraction of it:

Except as may otherwise be specifically permitted or prohibited for select data plans, data sessions may be conducted only for the following purposes: (i) Internet browsing; (ii) email; and (iii) intranet access (including access to corporate intranets, email, and individual productivity applications like customer relationship management, sales force, and field service automation).

While most common uses for Internet browsing, email and intranet access are permitted by your data plan, there are certain uses that cause extreme network capacity issues and interference with the network and are therefore prohibited. Examples of prohibited uses include, without limitation, the following: (i) server devices or host computer applications, including, but not limited to, Web camera posts or broadcasts, automatic data feeds, automated machine-to-machine connections or peer-to-peer (P2P) file sharing; (ii) as a substitute or backup for private lines, wireline s or full-time or dedicated data connections; (iii) "auto-responders," "cancel-bots," or similar automated or manual routines which generate excessive amounts of net traffic, or which disrupt net user groups or email use by others; (iv) "spam" or unsolicited commercial or bulk email (or activities that have the effect of facilitating unsolicited commercial email or unsolicited bulk email); (v) any activity that adversely affects the ability of other people or systems to use either AT&T's wireless services or other parties' Internet-based resources, including "denial of service" (DoS) attacks against another network host or individual user; (vi) accessing, or attempting to access without authority, the accounts of others, or to penetrate, or attempt to penetrate, security measures of AT&T's wireless network or another entity's network or systems; (vii) software or other devices that maintain continuous active Internet connections when a computer's connection would otherwise be idle or any "keep alive" functions, unless they adhere to AT&T's data retry requirements, which may be changed from time to time. This means, by way of example only, that checking email, surfing the Internet, downloading legally acquired songs, and/or visiting corporate intranets is permitted, but downloading movies using P2P file sharing services, redirecting television signals for viewing on Personal Computers, web broadcasting, and/or for the operation of servers, telemetry devices and/or Supervisory Control and Data Acquisition devices is prohibited. Furthermore, plans (unless specifically designated for tethering usage) cannot be used for any applications that tether the device (through use of, including without limitation, connection kits, other phone/smartphone to computer accessories, BLUETOOTH® or any other wireless technology) to Personal Computers (including without limitation, laptops), or other equipment for any purpose.

Accordingly, AT&T reserves the right to (i) deny, disconnect, modify and/or terminate Service, without notice, to anyone it believes is using the Service in any manner prohibited or whose usage adversely impacts its wireless network or service levels or hinders access to its wireless network, including without limitation, after a significant period of inactivity or after sessions of excessive usage and (ii) otherwise protect its wireless network from harm, compromised capacity or degradation in performance, which may impact legitimate data flows. You may not send solicitations to AT&T's wireless subscribers without their consent. You may not use the Services other than as intended by AT&T and applicable law. Plans are for individual, non-commercial use only and are not for resale. AT&T may, but is not required to, monitor your compliance, or the compliance of other subscribers, with AT&T's terms, conditions, or policies.


http://www.wireless.att.com/learn/articles-resources/wireless-terms.jsp



Michael
 
It probably isn't.

But your attacks on AT&T are misguided. You should be making them against those who truly abused: the people who consistently used 15, 20, or even 30+ gigabytes of mobile data per month. Surely you realize that was untenable if even 1/4 of people did that. Apparently AT&T looked at the entire group of unlimited users and lumped them all together.

Now if you think 30+ gigabytes every month is OK and not unreasonable I don't know what else to say.

I think most reasonable people understand "everything within reason." If more of thought that way there still would be unlimited. No doubt about it in my opinion.

Also, please understand what your contract was for: not some sort of deal you hammered out with AT&T over lunch. It was there so the subsidy that was paid by AT&T on your iPhone was not lost. The agreement that you follow as an AT&T subscriber is the Wireless Customer Agreement. Read it.

Now this may come as a surprise but AT&T has a "million" things in that agreement that are technically prohibited. And that agreement has not changed much since the iPhone came out.

This is just a TINY fraction of it:




http://www.wireless.att.com/learn/articles-resources/wireless-terms.jsp



Michael
I do think that there is a reasonable limit for iPhone data usage. This does not include tethering or file sharing. I understood the rules to include using the data within the phone- meaning listening to music- all day if I wanted to, and occasional youtube type video usages- for example. I do not think constant video streaming (netflix) is reasonable. Nor is torrenting on the phone.

I DO think people that use 10-30GB a month should be restricted, as there can be no reasonable way to use such huge quantities of data. But don't lump me in with them with my measly 2-3 GB.

I broke none of their rules!

And I DID read the rules, and I don't believe under any stretch of the imagination that 2-3GB per month is unreasonable.
 
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Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

When the iPhone comes out with LTE for Verizon I'm sure that AT&T will have their LTE iPhone as well so how is verizon gonna be ahead. Maybe in coverage but I'm sure that both AT&T and Verizon will have an LTE iPhone when apple release it.
 
And the latest news is that ATT will now be further "nickel and diming" its customers by raising its activation fees from $18 to $36.

Now personally - this doesn't affect me because with my FAN account, I don't get charged for activations. So technically I can't "complain." They state it's because of the increased costs in having to activate a new phone. Not a new line. A new phone.

I'm sure other telecoms are at $36 now for activation. Personally - I feel, and have always, that activation charges are obnoxious. They should be "built into" the price structure or the phone cost and not a separate line item. Is this merely psychological? Yes.

But my attitude is the same with airlines. Don't charge me for headphones. Just put the cost into the ticket. Because AFTER paying whatever I'm paying for the flight (or phone) - I don't want to feel I am being nickel and dimed on other miscellany.
 
What happens when your employer finds out you put the company at risk, and certainly your own ability to work (if you forced throttling)? You might lose more than just unlimited data. Is it really worth it?



Michael
Please explain how I'm "putting my company at risk" for using what they pay for - unlimited data? :confused:

Until I am told different, I am doing absolutely nothing wrong.

----------

As a deaf person with a 'grandfathered' AT&T plan, I'm truly outraged over this.

When I originally got the AT&T plan, it was a 'deaf' plan. NO voice, but in return, I received a plan with unlimited texting and unlimited data.
To compensate for the lack of access to voice calling, text access used to be considered equivalent.
Not so much true these days. Its now all about video calls. Video relay calls give me ability to call anybody, which was never true with text access.
The catch is that its considered DATA.

The worst part of this is that AT&T now does NOT offer unlimited data plans to the deaf.. its limited just like for everybody else. You might be able to get unlimited voice minutes, but not the deaf. And yes, video relay calls eat through data rather fast. Especially since they take longer than normal due to the nature of needing an interpreter in the middle.

Throttling would effectively mean cutting me off from the ability to make ANY calls.. Which is just a civil rights lawsuit waiting to happen.
Yep. Sue. You are covered under the ADA.

ATT sure has a set of balls doing this - particularly since they are discriminating against someone with a disability.

It's despicable.
 
I have a quick question for anyone who may have the information. When ATT states that users are in the top 5%, are they basing that off of all users, or only people with unlimited data plans? From what I am reading, they are basing it off of all users, which becomes a completely unreasonable and unfair system.

My main basis is this page on att.com

If they are judging the top 5% off of all users, they are drastically reducing the average amount of data. The only reasonable way to get an average is to average out the customers that are paying that amount for the particular package (ie average all unlimited data plans' usage together). Otherwise they are throwing the 300MB/month users in with everyone else which, like I said, brings down the average.

I honestly have no idea and am pulling this number out of the air, but let's say 10% of smartphone users are grandfathered into unlimited data. That leaves the other 90% to determine the average which will be well below 3GB since that is all that the plans allow without overages (or the much more expensive 5GB plan). If you average all unlimited users separately, I'm sure it would be much higher. I'm sure legally there is something somewhere that wouldn't allow them to use the average of people who only pay $20 for 300MB with people who pay more for a completely different service.

Lastly, are they basing this average off of any point in history that they deem, or are they basing the average off of each individual month? The link I posted gives the average of 2GB for August 2011, which is the magic number that people are seeing now. Is that what it's based off of? If so it will never go up, even though they now have a 3GB/month plan that should technically bring up that average, however little it may be.

Sorry for my lengthy post, but I can't seem to find that info anywhere. Anyone?:mad:
 
Blame it on the porn and big city living!!

Atlanta here. I received my threat a couple days ago. It was the second one is as many billing periods. When I last checked my usage for this month I'm already at 4240.8MB with about 18 days left in my billing cycle. Last month I didn't receive my throttle threat until I was almost at 10GB! Something fishy is going on here! I do most of my, ahem, "viewing" when I'm in the bang van--er, I mean car...yeah that's what I mean (long story, don't ask) -- but use wifi exclusively at the house. This is really sinister on AT&T's part. Once LTE rolls out widespread and everybody's, like, online on their phone, like, all the time they're just gonna have to offer another unlimited plan but this time at a ridiculous price! Oh well, so long as I can have access to my flicks where ever I go sign me up lol!!
 
I have a quick question for anyone who may have the information. When ATT states that users are in the top 5%, are they basing that off of all users, or only people with unlimited data plans? From what I am reading, they are basing it off of all users, which becomes a completely unreasonable and unfair system.

My main basis is this page on att.com

If they are judging the top 5% off of all users, they are drastically reducing the average amount of data. The only reasonable way to get an average is to average out the customers that are paying that amount for the particular package (ie average all unlimited data plans' usage together). Otherwise they are throwing the 300MB/month users in with everyone else which, like I said, brings down the average.

I honestly have no idea and am pulling this number out of the air, but let's say 10% of smartphone users are grandfathered into unlimited data. That leaves the other 90% to determine the average which will be well below 3GB since that is all that the plans allow without overages (or the much more expensive 5GB plan). If you average all unlimited users separately, I'm sure it would be much higher. I'm sure legally there is something somewhere that wouldn't allow them to use the average of people who only pay $20 for 300MB with people who pay more for a completely different service.

Lastly, are they basing this average off of any point in history that they deem, or are they basing the average off of each individual month? The link I posted gives the average of 2GB for August 2011, which is the magic number that people are seeing now. Is that what it's based off of? If so it will never go up, even though they now have a 3GB/month plan that should technically bring up that average, however little it may be.

Sorry for my lengthy post, but I can't seem to find that info anywhere. Anyone?:mad:


I'm curious to see what happens next month... I got the 1st threat at 5.7 and then next month i got a u r close to the top 5% at 4.7
 
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The $100/month unlimited/unthrottled data plan! Get ready. Set. It's coming!! And I'm not so sure I wouldn't be first in line to sign up. That's just how valuable and just plain awesome being able to stream audio and video ANYWHERE, ANYTIME in the palm of my hand is to me. $30/month was a great idea 5 years ago but it's highway robbery in 2012. I honestly wouldn't mind paying more.
 
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

The $100/month unlimited/unthrottled data plan! Get ready. Set. It's coming!! And I'm not so sure I wouldn't be first in line to sign up. That's just how valuable and just plain awesome being able to stream audio and video ANYWHERE, ANYTIME in the palm of my hand is to me. $30/month was a great idea 5 years ago but it's highway robbery in 2012. I honestly wouldn't mind paying more.

Can I get on a family plan with you? YOu can pay the difference... is that cool?:D:cool:
 
But your attacks on AT&T are misguided. You should be making them against those who truly abused: the people who consistently used 15, 20, or even 30+ gigabytes of mobile data per month. Surely you realize that was untenable if even 1/4 of people did that. Apparently AT&T looked at the entire group of unlimited users and lumped them all together.

You know, it isn't about how much you consume, it's how long you're hanging around in the pipeline. Data is an "unlimited" commodity. If I watch 5 movies from Netflix, I'm not lowering Netflix's stock whatsoever. Bandwidth, on the other hand, is limited. There's only so much that can be supplied to any given number of people at any given moment. It's like if you have 15 people hooked up to one water pipeline, and 7 people are busy filling up their bathtub, everyone else is gonna have low water pressure until they're done. But here's the thing...

Say a guy fires up Netflix on his iPad every night around 12AM. He watches about 3-4 movies during this time, and easily goes over his 2GB allowance. He's doing it off peak hours, when not many people are floating around in the pipelines, so his usage isn't affecting anybody. Hell, he could go over 200GB a month, and it wouldn't bother a soul.

But what if he does the same during peak hours? He's in the pipeline for extended periods of time. Cramming it up watching bandwidth eating movies, while everyone else is trying to fit in and do their daily routine. What do you do then?

If you were to ask me, I'd say that throttling overall bandwidth back a bit during peak hours would be far preferable to a strict blanket data cap. Set it low enough so it's difficult to watch movies over your phone, but high enough so everything else is still relatively speedy. It wouldn't cost the telcos a dime to implement, and it'd keep their customers happy. It's a win-win situation for everybody. Hell, at the very least, they should have a nights and weekends type deal, where using 3G+ after, say, 10 PM doesn't count against their data cap.

Wouldn't that make much more sense than the setup we have now?
 
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A couple interesting things I saw in the AT&T Wireless Customer Agreement. First, in section 1.3:

"IF WE INCREASE THE PRICE OF ANY OF THE SERVICES TO WHICH YOU SUBSCRIBE, BEYOND THE LIMITS SET FORTH IN YOUR CUSTOMER SERVICE SUMMARY, OR IF WE MATERIALLY DECREASE THE GEOGRAPHICAL AREA IN WHICH YOUR AIRTIME RATE APPLIES (OTHER THAN A TEMPORARY DECREASE FOR REPAIRS OR MAINTENANCE), WE'LL DISCLOSE THE CHANGE AT LEAST ONE BILLING CYCLE IN ADVANCE (EITHER THROUGH A NOTICE WITH YOUR BILL, A TEXT MESSAGE TO YOUR DEVICE, OR OTHERWISE), AND YOU MAY TERMINATE THIS AGREEMENT WITHOUT PAYING AN EARLY TERMINATION FEE OR RETURNING OR PAYING FOR ANY PROMOTIONAL ITEMS, PROVIDED YOUR NOTICE OF TERMINATION IS DELIVERED TO US WITHIN THIRTY (30) DAYS AFTER THE FIRST BILL REFLECTING THE CHANGE."

So there they are saying that if they increase the price of any services you can get out of your contract without paying the ETF.

Second, in section 6.1:

"AT&T RESERVES THE RIGHT TO TERMINATE YOUR DATA SERVICES WITH OR WITHOUT CAUSE, INCLUDING WITHOUT LIMITATION, UPON EXPIRATION OR TERMINATION OF YOUR WIRELESS CUSTOMER AGREEMENT."

So there AT&T has given themselves the right to terminate your data plan at the end of your contract. Does anyone know if that language was in the contracts people signed when they selected the unlimited data plan?

Section 6.2:

"Accordingly, AT&T reserves the right to (i) deny, disconnect, modify and/or terminate Service, without notice, to anyone it believes is using the Service in any manner prohibited or whose usage adversely impacts its wireless network or service levels or hinders access to its wireless network,..."

It's clear that the current contract would allow AT&T to "modify" (i.e throttle) someone's plan, but was this wording there on the older contracts?

I just think AT&T is bringing themselves some bad attention when the solution is clear: Bite the bullet and make a deal with the people on unlimited plans. Clearly they want those plans gone, so do it the right way. Perhaps a letter from the CEO to the people still on these plans explaining how nobody envisioned the way smart phones would be so huge and unlimited data didn't seem like a big deal a few years ago. Explain how a single person using X amount of data "adversely impacts" other users on the network. Maybe tell them that at the conclusion of their current contract the grandfathered in plan will no longer be an option and they will be forced to choose from a new plan. And offer them a discount or some other perk if they voluntarily make the switch now.
Maybe there's another way to handle it, but to me it seems that they are going about it in the wrong way.
 
My problem is the throttling to done by billing market. I don't live in the same market as my billing market. My billing market is New York, so naturally it's congested, but my normal usage area isn't much congested.
 
Unless AT&T's is doing this intentionally. Every customer that complains to the FCC is helping make AT&T's point that it doesn't have enough spectrum in some markets.

Maybe AT&T is hoping this hits the mainstream news so that they can repoint all of this at the FCC and say "hey, we had a plan (buying T-Mobile) to prevent this situation, but since you said no, we feel we're forced to do this in some markets where we have no more spectrum to deploy".

I personally wouldn't have a hard time believe that AT&T is purposefully making some customers suffer in order to prove their point to the FCC.

I would hope the FCC would call the bluff, when they realize that users on the tiered 30 dollar plan not only get 3GB, but are not throttled when they go over, they just get charged more money. At no point in a tiered plan do users get throttled.

So spectrum must not be an issue...
 
File with the FTC as well...

I would hope the FCC would call the bluff, when they realize that users on the tiered 30 dollar plan not only get 3GB, but are not throttled when they go over, they just get charged more money. At no point in a tiered plan do users get throttled.

So spectrum must not be an issue...

Spectrum is definitely not an issue... Especially when they are offering 3GB to tiered customers as you said.

I said this earlier in the thread - Want to make sure that you saw it:

You need to file complaints with BOTH the Federal Trade Commission (FTC) and Federal Communications Commission (FCC). It's really easy to do, and just takes a moment online.

After you do this, be sure to drop by AT&T's Public Policy Twitter Feed where you can leave them a nice courtesy tweet about it:
@ATTPublicPolicy
http://twitter.com/ATTPublicPolicy

For the FTC:
http://www.ftccomplaintassistant.gov/

For "unlimited" data plan customers, AT&T has provided no proof of the accuracy of its internal bandwidth meters, and thus there is no consumer-transparent basis under which this "top 5%" throttling practice is determined and implemented. The FTC needs to investigate this as it is a deceptive business practice in which a plan is marketed as "unlimited" but is throttled to the point of useless (as the video shows) with no clearly defined criteria based on users who can travel frequently from region to region.

The idea of a "market" being based on your "address" is an unfair business practice. When someone travels from NYC to LA, etc. there's no way to label them a top 5% user based on a specific region as AT&T appears to be doing. How can AT&T even claim this? Does the so-called congestion travel with a customer?

Aside from there being no proof of congestion in the first place, there's no way to know if AT&T is really doing the "top 5%"... make AT&T prove it.

AT&T is deceptively marketing an "unlimited" data plan which is throttled to effectively useless speeds based on video evidence. You can point the FTC to this YouTube video:


http://www.youtube.com/watch?v=XW5aEQzTcW0


This complaint also applies to the tiered data offerings: that's another reason to ensure that these usage meters are accurate. Who's checking this? No one I'll bet... Why would they?

All the more reason for the FTC to make AT&T come clean on this.

As for the FCC:
http://www.fcc.gov/complaints

Select "Wireless Telephone"

Select "Deceptive or unlawful advertising or marketing by a communications company (does NOT include Telemarketing)"

You will fill out "Form 2000A - Deceptive or Unlawful Advertising and Promotion Complaint"

The complaint has the same basis as above. AT&T is deceptively marketing an "unlimited" data plan which is throttled to useless speeds based on video evidence. You can point the FCC to the YouTube video above.

You can submit this form to the FCC online or on paper.

That's all. Very simple to do.

----------

Yes.. Id like to be reimbursed for every time I have been throttled down. Its not part of the agreement. Unless they specifically stated that in the original contract that they could change it at any time... then they need to stick to their agreement. The FCC should be involved.. But them again the Politics involved and as crooked as the service...

If there is enough movement on here, I am sure that the voice of the people could move them or even hold them to their contract. If the lawyers don't get involved... I'm sure that there are other sources out there that can bring justice to bear with the establishment decides it doesn't want to play by the rules any more.
better a peaceful resolution than going to battle!
j

Here's how to get them involved... Be sure to file with the FTC as well on the same basis...

After you do this, be sure to drop by AT&T's Public Policy Twitter Feed where you can leave them a nice courtesy tweet about it:
@ATTPublicPolicy
http://twitter.com/ATTPublicPolicy

For the FTC:
http://www.ftccomplaintassistant.gov/

For the FCC:
http://www.fcc.gov/complaints

It's very easy to do. I've posted instructions in this thread.

----------

My problem is the throttling to done by billing market. I don't live in the same market as my billing market. My billing market is New York, so naturally it's congested, but my normal usage area isn't much congested.

Exactly right... and that's the problem that these agencies need to investigate.

For the FTC:
http://www.ftccomplaintassistant.gov/

For the FCC:
http://www.fcc.gov/complaints

After you file these complaints, be sure to drop by AT&T's Public Policy Twitter Feed where you can leave them a nice courtesy tweet that you filed them:
@ATTPublicPolicy
http://twitter.com/ATTPublicPolicy
 
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Ask the FTC/FCC to find out...

I have a quick question for anyone who may have the information. When ATT states that users are in the top 5%, are they basing that off of all users, or only people with unlimited data plans? From what I am reading, they are basing it off of all users, which becomes a completely unreasonable and unfair system.

My main basis is this page on att.com

If they are judging the top 5% off of all users, they are drastically reducing the average amount of data. The only reasonable way to get an average is to average out the customers that are paying that amount for the particular package (ie average all unlimited data plans' usage together). Otherwise they are throwing the 300MB/month users in with everyone else which, like I said, brings down the average.

I honestly have no idea and am pulling this number out of the air, but let's say 10% of smartphone users are grandfathered into unlimited data. That leaves the other 90% to determine the average which will be well below 3GB since that is all that the plans allow without overages (or the much more expensive 5GB plan). If you average all unlimited users separately, I'm sure it would be much higher. I'm sure legally there is something somewhere that wouldn't allow them to use the average of people who only pay $20 for 300MB with people who pay more for a completely different service.

Lastly, are they basing this average off of any point in history that they deem, or are they basing the average off of each individual month? The link I posted gives the average of 2GB for August 2011, which is the magic number that people are seeing now. Is that what it's based off of? If so it will never go up, even though they now have a 3GB/month plan that should technically bring up that average, however little it may be.

Sorry for my lengthy post, but I can't seem to find that info anywhere. Anyone?:mad:

It's unclear... and that's the problem these agencies need to look into.
I've posted complaint instructions elsewhere in this thread.

For the FTC:
http://www.ftccomplaintassistant.gov/

For the FCC:
http://www.fcc.gov/complaints

After you do this, be sure to drop by AT&T's Public Policy Twitter Feed where you can leave them a nice courtesy tweet about it:
@ATTPublicPolicy
http://twitter.com/ATTPublicPolicy
 
i just renewed mine for two years is not almost up
I knew customers were allowed to continue their plans on a month-to-month basis, but I did not know AT&T still allowed renewals. In any case, if one part of AT&T is trying to pressure unlimited users back to limited plans, another part should not be offering two year contracts with unlimited plans.
 
Please explain how I'm "putting my company at risk" for using what they pay for - unlimited data? :confused:
Really? Something that simple confuses you? Go ahead and print out the post you made right here that I responded to, show it to your superiors, and then perhaps you will no longer be confused. But we both know you wouldn't do that now would you?



Michael
 
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