AT&T screwed me good.

Discussion in 'iPhone' started by ryank808, Sep 19, 2014.

  1. ryank808 macrumors regular

    Joined:
    Jul 11, 2008
    #1
    I pre-ordered the iPhone through AT&T, but stupid me ordered the wrong phone. The next day I called to cancel the order. The phone rep told me it was already sent to the shipping facility, but she would create a help ticket to have it cancelled, but there was no guarantee and I would receive a email if it was cancelled.

    A few minutes later I received that confirmation email saying that the order had been cancelled. So I called them back to confirm the confirmation. The rep told me it had indeed been cancelled.

    Apple had also sent an email saying that I needed to complete the purchase or else the phone reservation would be cancelled. Of course I didn't click the link.

    Planning to go to wait in line to buy the correct phone, I checked to make sure my AT&T eligibility had been restored. It said I was ineligible! I chatted with a rep who said the phone had already shipped.

    Why would the phone had shipped after receiving both a confirmation email saying the order had cancelled, and I had not completed the Apple reservation?!

    Now I have to either wait possibly weeks to return and get the correct phone, or purchase a phone with no contract for more $$.

    Thanks a lot AT&T for your crappy order cancellation procedures.
     
  2. Hal~9000 macrumors 68000

    Hal~9000

    Joined:
    Sep 13, 2014
    #2
    The demand for Apple products can really cause issues with getting one. Even a simply return/re-order is really hard since there is basically none left.

    Sorry to hear you got caught in the crossfire OP :(
     
  3. TJEPP macrumors member

    Joined:
    Sep 17, 2014
  4. Tujin macrumors newbie

    Joined:
    Sep 17, 2014
    #4
    Learned my lesson the hard way this time, unfortunately. Never again will I preorder through AT&T
     
  5. eleite macrumors regular

    eleite

    Joined:
    Sep 13, 2012
    #5
    ATT screwed you really good. Kinda your fault though. :confused:
     
  6. taedouni macrumors 65816

    Joined:
    Jun 7, 2011
    Location:
    California
    #6
    AT&T screwed me good.

    No, screwed is when Verizon doesn't confirm eligibility when Apple checks the second time before shipping your phone and causes your 9/19 to become 9/23-25.

    All this while playing full price
     
  7. TroyBoy30 macrumors 68000

    TroyBoy30

    Joined:
    Jun 9, 2009
    Location:
    Atlanta GA
    #7
    You got off lucky. They canceled my 3:15 am 6+ pre order by mistake. I'm still trying to get it reinstated.
     
  8. richardbb85 macrumors 6502a

    Joined:
    Dec 9, 2009
    #8
    att didnt screw u, u ordered wrong. n how do u order the wrong phone....come on
     
  9. bryancee macrumors regular

    Joined:
    Sep 14, 2012
    #9
    Can be wrong both ways on this... either way I will always go with Apple when I want to preorder an iPhone. Only way to go.
     
  10. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida

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