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AT&T screws with their Business Customers with Fan Accounts

J

jasperk99

macrumors regular
Original poster
Jul 9, 2009
204
43
I know this probably doesn't need its own thread; but I need to vent; I understand phone shortages and wait timeS etc.... But now iPhone + availability is popping up at every Apple Store near me (I am in NYC metro) tons of stores, but because I am an AT&T Business customer I can only get my phone through them...... This has been so frustrating for so long, what is the point of not allowing business customers to purchase equipment from an Apple Store, so now I have to wait months and months for something I can drive 2 miles for and pickup today..... END RANT
 
jasperk99 said:
I know this probably doesn't need its own thread; but I need to vent; I understand phone shortages and wait timeS etc.... But now iPhone + availability is popping up at every Apple Store near me (I am in NYC metro) tons of stores, but because I am an AT&T Business customer I can only get my phone through them...... This has been so frustrating for so long, what is the point of not allowing business customers to purchase equipment from an Apple Store, so now I have to wait months and months for something I can drive 2 miles for and pickup today..... END RANT
Click to expand...

AT&T isn't holding out to you. They can only sell the stock Apple provides them and Apple is always going to hold back stock so that their stores are better equipped to meet demand.
 
My problem is that as a business customer I can only order through AT&T. So I am held hostage by there long wait times, despite Apple getting daily stock
 
I have a fAn account and have never ordered through ATT.

Why are you forced to exactly? Your order and upgrade all work the same as far as I am aware.

I am a premier customer and just received mine yesterday from apple. Called premier to get my activation fees waived as well.
 
I guess its because its a business account; when they ask for the last 4 digits of the SS number, I enter our business tax Id; and I get a message that I must deal with AT&T directly
 
Same here...I'm a premier customer with a FAN account and I ordered from Apple via next and iPhone came yesterday
 
jasperk99 said:
I guess its because its a business account; when they ask for the last 4 digits of the SS number, I enter our business tax Id; and I get a message that I must deal with AT&T directly
Click to expand...

This simply means that Apple can not give you the discount that ATT will. You got to deal with ATT or pay a higher price at the store.
 
Newtons Apple said:
This simply means that Apple can not give you the discount that ATT will. You got to deal with ATT or pay a higher price at the store.
Click to expand...

I am not getting any discount; I am paying the same price with my business account with a 2 year contract as I would if I paid with a 2 year contract at the store.
 
I've order through business site every year for the last 4 years.

Ordered around 7am EST on the Friday they went for sale.

All delivered on launch day,no problem.

This year we got just an iPhone 6 64 GB Space Grey.
 
So it is the the FAN account or premier......its my Business Account that is screwing me; and not giving me the freedom to shop where I want

----------
udflyer said:
I've order through business site every year for the last 4 years.

Ordered around 7am EST on the Friday they went for sale.

All delivered on launch day,no problem.

This year we got just an iPhone 6 64 GB Space Grey.
Click to expand...

I am not complaining about the waiting for a phone, I am not happy cuz I am not allowed to walk into an apple store that has the phone I want and purchase it at contract price
 
I would agree that AT&T needs a separate business department that would work harder for those customers. And part of this would be AT&T working to make sure part of their limited stock was available for their business customers.

Right now they are lumped in with general FAN customers (with corp or student discounts) who don't even understand how/why they are in Premier and what the difference is.

Plus Premier is kind of a silly name, since you don't really get a higher/different level of service - just a different site to order through.
 
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