AT&T service disconnected

[Wellrelaxed]

Hi. Has anyone else had the service on their old iPhone disconnected upon shipping of their new iPhone 6? I have no phone service until the new one arrives. Apple even sent me an email apologizing today.

 

[MacDawg]

Never heard of such

 

[bmms8]

Doubt it. Post the email

 

[Eileen89]

I've never heard of this either. Usually your old SIM card isn't deactivated until you active the new one in the new device. I would go to AT&T and get them to give you a new SIM card until your new phone arrives.

 

[Cathode]

Hi. Has anyone else had the service on their old iPhone disconnected upon shipping of their new iPhone 6? I have no phone service until the new one arrives. Apple even sent me an email apologizing today.

It can happen occasionally. If the iPhone 6 was accidentally powered on in-transit it will kill your old SIM.

You can go to your local carrier's retail store and have them give you a replacement SIM for your current phone if you need to.

 

[Wellrelaxed]

Here's the email text.

Thank you for your recent iPhone purchase at the Apple Online Store.

Unfortunately, due to a problem that affected a small number of orders, service to your current phone may have been disconnected.

To reinstate service on your current phone, please call AT&T Customer Service at 1-800-331-0500, or visit an AT&T store.

We apologize for the inconvenience this has caused. If you have any questions, please call us at 1-800-MY-APPLE.

 

[sawah]

This happened to quite a few people it sounds like, random posts about it.

 

[theMaccer]

I guess they accidentally activated your iphone 6 on their end.

 

[Robert66]

Same here.

Hi,

Around 7pm tonight I lost the signal. When I got home I was able to use Wi-Fi only to surf the net, but no phone calls. I called ATT. It took them 30 min to find out that something happened to a hand full of people. They opened a ticket. Now I am waiting.

Regards,