AT&T service disconnected

Discussion in 'iPhone' started by Wellrelaxed, Sep 17, 2014.

  1. Wellrelaxed macrumors newbie

    Joined:
    Sep 17, 2014
    #1
    Hi. Has anyone else had the service on their old iPhone disconnected upon shipping of their new iPhone 6? I have no phone service until the new one arrives. Apple even sent me an email apologizing today.
     
  2. MacDawg macrumors Core

    MacDawg

    Joined:
    Mar 20, 2004
    Location:
    "Between the Hedges"
  3. bmms8 macrumors 68020

    Joined:
    Dec 19, 2007
  4. Eileen89 macrumors 65816

    Joined:
    Aug 12, 2014
    #4
    I've never heard of this either. Usually your old SIM card isn't deactivated until you active the new one in the new device. I would go to AT&T and get them to give you a new SIM card until your new phone arrives.
     
  5. Cathode macrumors regular

    Cathode

    Joined:
    Aug 5, 2008
    Location:
    Flagstaff, AZ
    #5
    It can happen occasionally. If the iPhone 6 was accidentally powered on in-transit it will kill your old SIM.

    You can go to your local carrier's retail store and have them give you a replacement SIM for your current phone if you need to.
     
  6. Wellrelaxed thread starter macrumors newbie

    Joined:
    Sep 17, 2014
    #6
    Here's the email text.

    Thank you for your recent iPhone purchase at the Apple Online Store.

    Unfortunately, due to a problem that affected a small number of orders, service to your current phone may have been disconnected.

    To reinstate service on your current phone, please call AT&T Customer Service at 1-800-331-0500, or visit an AT&T store.

    We apologize for the inconvenience this has caused. If you have any questions, please call us at 1-800-MY-APPLE.
     
  7. sawah macrumors 6502a

    sawah

    Joined:
    Sep 13, 2010
    #7
    This happened to quite a few people it sounds like, random posts about it.
     
  8. theMaccer macrumors 6502a

    theMaccer

    Joined:
    Oct 7, 2006
    Location:
    SoCal
    #8
    I guess they accidentally activated your iphone 6 on their end.
     
  9. Robert66 macrumors newbie

    Joined:
    Sep 18, 2014
    #9
    Same here.

    Hi,

    Around 7pm tonight I lost the signal. When I got home I was able to use Wi-Fi only to surf the net, but no phone calls. I called ATT. It took them 30 min to find out that something happened to a hand full of people. They opened a ticket. Now I am waiting.

    Regards,
     

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