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AT&T service disconnected

W

Wellrelaxed

macrumors newbie
Original poster
Hi. Has anyone else had the service on their old iPhone disconnected upon shipping of their new iPhone 6? I have no phone service until the new one arrives. Apple even sent me an email apologizing today.
 
I've never heard of this either. Usually your old SIM card isn't deactivated until you active the new one in the new device. I would go to AT&T and get them to give you a new SIM card until your new phone arrives.
 
Wellrelaxed said:
Hi. Has anyone else had the service on their old iPhone disconnected upon shipping of their new iPhone 6? I have no phone service until the new one arrives. Apple even sent me an email apologizing today.
Click to expand...

It can happen occasionally. If the iPhone 6 was accidentally powered on in-transit it will kill your old SIM.

You can go to your local carrier's retail store and have them give you a replacement SIM for your current phone if you need to.
 
Here's the email text.

Thank you for your recent iPhone purchase at the Apple Online Store.

Unfortunately, due to a problem that affected a small number of orders, service to your current phone may have been disconnected.

To reinstate service on your current phone, please call AT&T Customer Service at 1-800-331-0500, or visit an AT&T store.

We apologize for the inconvenience this has caused. If you have any questions, please call us at 1-800-MY-APPLE.
 
Same here.

Hi,

Around 7pm tonight I lost the signal. When I got home I was able to use Wi-Fi only to surf the net, but no phone calls. I called ATT. It took them 30 min to find out that something happened to a hand full of people. They opened a ticket. Now I am waiting.

Regards,
 
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