AT&T Status This Morning --Important

Discussion in 'iPhone' started by jasperk99, Jun 15, 2010.

  1. jasperk99 macrumors regular

    Jul 9, 2009
    I called the AT&T Small Business Department this morning at about 9:00, got through to a rep at around 9:30; I seemed to have ordered the phone; I was not given a confirmation number; but was sent an email, again without a confirmation number; I didn't think anything of it.

    I then called back as I had a follow up question at around 10:20, it took about 45 minutes to get a rep, she told me there was no confirmation in the system and had to retake the order; I had to re give my credit card information, This time she had me hold until it was processed, I held for about an hour with her in the background.

    I heard all kinds of confusion in the background, she had processed only 1 order in the 2 hours before she spoke to me this morning. I was on my Iphone 3gs making this call and got dropped before finding out what happened, I warned her that I was on my Iphone and I might get dropped, she said she would call me back.

    I have not heard from her and have not received any emails; It sounds like AT&T is having all kinds of problems this morning.

    If you have received an email confirmation, make sure there is a confirmation number present as your may not have been processed
  2. zizo79 macrumors 6502a


    Jun 2, 2009
    QQ Part
    Are you reffering to the reference web order number ? I do have that along with the order number and the activation number
  3. BigOrangeSU macrumors regular

    Dec 22, 2008
    check the order status using your mobile number. I bet the order went through.

    I ordered from small business and never got the confirmation email but my order went through from the order status page.
  4. jasperk99 thread starter macrumors regular

    Jul 9, 2009
    Thank you; That gave me an error too; I guess I am going to have to call back again, I swear I am going to end up with 3 iphones shipped to me on the 24th!!

    Maybe I should call American Express to see if a charge went through
  5. malnar macrumors 6502a


    Aug 20, 2008
    I'm getting an error on this page right now too, but I got the email. I think their system is completely hosed at the moment so I wouldn't count on this right now.

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