So, from my conversations with AT&T today and from my own experience, here is what I have learned: When signing up with a Premier Account, you should immediately receive an email notification with Web Order ID Number and a link to check on status. Your status should read "Recieved" immediately You will notice that if you log into your AT&T account and check on order status, you get the error message that their system cannot find your order. This is because Premier orders are done on a different system and must be 'transferred' to the AT&T system. Your order simply has not yet been transferred to the AT&T system. The link from your email (above) will show a new 'Updated' Date. Once a new date appears, you will notice an authorization on your cc for the amount of your order. This will be in addition to the $1.00 initial cc authorization charge put through when you first upgraded Even though your order was just put into the AT&T system today, you will still get your phone on 6/24 or 6/25 since the order was placed through Premier yesterday This should all happen within 24-48 hrs of your initial upgrade. If you receive a 'Attention' in your check on status link from your Premier email, call the Premier guys at (866)-499-8008 to make sure everything is okay. If they say it is, insist they check your account again and ask for their name. Call back and get another person on the line to verify everything is okay (it likely is not and something needs corrected on your order) Hope this information is helpful. This is what I gathered from combining like explanations from CS&S. Admittedly, you get ten different answers from 12 different people. So, through all my calls, I've combined what I have found to make sense and seems to be factual.