AT&T Store COULD NOT Activate new iPhone 3G... Sent home to activate!

ManWithoutPlan

macrumors newbie
Original poster
Jul 11, 2008
14
0
OK... so I was the first in line at the ATT store... they unboxed my 16g white iPhone... went through the steps and it was taking forever to "unbrick" (activate) my phone. After about 20 mins the manager came over and said he just received email about "technical problems" and it said to send customers home with iPhone 3G to activate! ... Well.. im home.... trying to activate... and it is having the same problems! Stuck on "ACCESSING iTUNES STORE".... :mad: GREAT! Now I'm stuck without a phone for God knows how long!


UPDATE: 9:32AM Just got an error (-4).... retried... now it says: "iPhone Activations Are UNAVAILABLE At This Time"!!!!!! This is horrible.... Way to go APPLE!

UPDATE 2: 9:53AM Tried again... finally got to "Let's Get Started"... Now Restoring from previous backup... keeping my fingers crossed!

FINAL UPDATE!!!! It finally works! 2 HRS after this whole process started! BS... just utter BS! LOL At least I have a WORKING 3G iPhone now... hopefully it wont have a lot of kinks... Best of luck guys!
 

ert3

macrumors 6502a
Dec 10, 2007
802
0
I was in line for 4 hours and had the same happen to me.

I am currently trying with my Verizon air card.
 

Tallest Skil

macrumors P6
Aug 13, 2006
16,057
4
1 Geostationary Tower Plaza
Your username is... intriguingly appropriate.

Did they make you sign up for the plan at the store? Or are you truly without a plan? If they sent you home without a plan, you, my friend, have an untraceable iPhone. Unlock that puppy.
 

LePigeonBleu

macrumors 6502
Jul 11, 2008
479
4
San Diego
I'm having the same problem. ATT told me to go home to unbrick and finish activation, however, it's saying "Accessing iTunes Store" and won't load the page.

I've waited this long to get the phone, finally did, and it isn't letting me activate.

Anyone know a work-around, or troubleshooting tips? I've called ATT and they aren't sure.

Please help!

-mark
 

Denny Crane

macrumors member
Jul 8, 2007
88
0
Alabama
Your username is... intriguingly appropriate.

Did they make you sign up for the plan at the store? Or are you truly without a plan? If they sent you home without a plan, you, my friend, have an untraceable iPhone. Unlock that puppy.
They make you sign the contract first. iTunes is the last thing they attempt to do.
 

boomtapp

macrumors newbie
Jul 10, 2008
13
0
same thing happened to me...
I was first in line...
Sat for 20 minutes at the store with the "waiting for itunes" crap...
then after I got the phone ready, it wont get service. Apparently, as of 8:45, only 1 phone has been successfully activated in Houston...


weak
 

Paix247

macrumors 6502
Jul 26, 2006
364
1
Minneapolis
I was first out of the store at my local AT&T. 16GB White, can't use it! They sent us out without activation and iTunes keeps returning with an error... ugh!! This sounds like it is going to be a widespread problem, so I hope it gets attention quickly.
 

wadebarker

macrumors newbie
Jul 2, 2008
25
0
Dallas, TX
Same here. Sitting in the parking lot of the AT&T store trying to activate on a Verizon aircard and keep getting error -9838 in iTunes. Considering going back in but it seems like this problem is happening nationwide.
 

boomtapp

macrumors newbie
Jul 10, 2008
13
0
I've at least got mine at home where there is wireless internet so I can use it somewhat.. just not to make phone calls.

This is embarrassing for AT&T
 

alexplank

macrumors member
Jul 10, 2008
43
0
Wow, talk about being in a good spot if you didn't sign a contract.

You iPhone is worth a pretty penny.
no, the activation is the only thing that is failing on such a large scale. AT&T's system has been able to handle the load. Apparently Apple's servers were not plentiful enough to satisfy all the activation requests.

It's ironic that apple failed instead of AT&T.
 

ert3

macrumors 6502a
Dec 10, 2007
802
0
Now when I try to home activate i get error -9838

and I have apparently no signal on my old iPhone (I used to always have atleast two bars)
 

boomtapp

macrumors newbie
Jul 10, 2008
13
0
what does going home to activate mean? I was told to go home and wait for the service to work. Am I supposed to do anything?
 

Denny Crane

macrumors member
Jul 8, 2007
88
0
Alabama
no, the activation is the only thing that is failing on such a large scale. AT&T's system has been able to handle the load. Apparently Apple's servers were not plentiful enough to satisfy all the activation requests.

It's ironic that apple failed instead of AT&T.
That's what I understand too.. AT&T did the majority of their stuff right. iTunes is the problem. AT&T is not without fault, because their employees seemed lost as to what to do, but the majority of the fault lies with Mr. Jobs and company.
 

boomtapp

macrumors newbie
Jul 10, 2008
13
0
No,
I mean, Mine is synched and works fine. It's just that it says "no service" at the top. Once yours got synched, did the phone connection go through?

Thanks
 

kevin86

macrumors member
Jan 7, 2007
57
0
My store could not unbrick the phone and wouldn't let me take it home. How can I convince them that I can do it at home?
 

abalboa3

macrumors newbie
Jul 11, 2008
1
0
Just wanted to chime in. Was about 7th in line this morning. They activated about 3 people until they started sending everyone home to finish activating on their own. Sitting here trying to get this done. Finally got passed the error message, and now stuck at accessing iTunes store.
 

svndmvn

Guest
Nov 6, 2007
1,300
0
Italy
is it actually necessary to have an iTunes account in order to activate the iPhone or does it work like syncing iPods?is iTunes enough?