I picked up an iPhone 5 today in an AT&T store this morning. I was very surprised that the in-store rep told me I HAD to switch my data plan to the 3GB plan since they "don't offer my 2GB plan anymore". When I pressed the issue further, I discovered it was something the manager was making every store employee do, so I just let them do want they wanted because I knew better than they did. Not only did I know if you pre-ordered you get to keep your old data plan, but I knew that AT&T Support could put the plan back on in case of store error.
Sure enough, I called up AT&T support after leaving and they told me that shouldn't have happened. They sent me confirmation my 2GB data plan would be restored within a few hours.
Very surprised that they would try to mess with the tiered data users, I think we're the last ones AT&T needs to worry about since we pay overages. I can understand if they wanted to pull a 'Verizon' on their unlimited data users but I think there's no distinction in their eyes between what kind of old plan you have. In which case, that's a good sign for unlimited users: I would think that if a rouge AT&T store conned an unlimited data user out of their plan, it would be just as easy to get it restored after a quick phone call.
Sure enough, I called up AT&T support after leaving and they told me that shouldn't have happened. They sent me confirmation my 2GB data plan would be restored within a few hours.
Very surprised that they would try to mess with the tiered data users, I think we're the last ones AT&T needs to worry about since we pay overages. I can understand if they wanted to pull a 'Verizon' on their unlimited data users but I think there's no distinction in their eyes between what kind of old plan you have. In which case, that's a good sign for unlimited users: I would think that if a rouge AT&T store conned an unlimited data user out of their plan, it would be just as easy to get it restored after a quick phone call.