AT&T threatens cease-and-desist

Discussion in 'iPad' started by ReallyBigFeet, Jun 2, 2010.

  1. ReallyBigFeet macrumors 68030

    ReallyBigFeet

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    Apr 15, 2010
    #1
  2. pondie84 macrumors 6502a

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    Jan 28, 2008
    #2
    Why on Earth do people feel the need to email CEOs with their individual issues?

    It's never once occurred to me to email the CEO of McDonalds if I get cold fries or think their McNuggets are a bit pricey.
     
  3. srl7741 macrumors 68020

    srl7741

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    #3
    That's hilarious. It sure helps define AT&T to the public.
     
  4. ckr4282 macrumors member

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    Mar 22, 2005
    #4
    I'm taking this with a grain of salt for now. Something like this probably wouldn't hold up in court. Then again, take my opinion with a grain of salt--I'm not a lawyer.:)
     
  5. j3yq macrumors 6502

    j3yq

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    #5
    Thats just too funny, I would have just sent one more email tho
     
  6. iserian macrumors 6502

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    Palo Alto Apple Store
    #6
    Nice - perhaps AT&T does not care because they believe once the iPhone is out in the public its all she wrote...
     
  7. Mitchrapp macrumors 6502a

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    Apr 2, 2010
    #7
    Yeah emailing a CEO is silly. If I was a CEO, I wouldn't. Want emails from the public either.
     
  8. macfan881 macrumors 68020

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    Feb 22, 2006
  9. Mitchrapp macrumors 6502a

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    Apr 2, 2010
    #9
    Maybe the cease and desist seem a little nuts o but it's a CEO? Why email a CEO. What do you expect, "oh you're right, thanks" ;).
     
  10. pondie84 macrumors 6502a

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    #10
    Yep, just one that says "Ok.".
     
  11. XciteMe macrumors 6502

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    Santa Monica, CA
    #11
    Are they not human? Yes they're going to be business-minded and blindly on the side of their company, never siding with the "little people", but they can AT LEAST listen to us and not threaten us with their big bad legal teams. :rolleyes:
     
  12. NeuralControl macrumors 6502a

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    Dec 3, 2009
    #12
    That's a bit over the top, no? He wasn't threatening in the emails. AT&T must really be expecting a backlash from its customers.
     
  13. ReallyBigFeet thread starter macrumors 68030

    ReallyBigFeet

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    Apr 15, 2010
    #13
    Generally speaking, when a lawyer tells a customer they need to quit sending customer-service oriented letters to the CEO, its a sure sign that the CEO has completely insulated themselves from the day-to-day core goals of the company. Lawyers DO run companies, all the time, and almost always into the ground.

    The only thing I'd read out of this is that Steve WANTS customer emails and while I'm sure he has oodles of lawyers, he tells them when to bar the gates. At AT&T, clearly the lawyers tell the CEO how to do his job. And this means, the ear is open to shareholders much more so than to customers. Not that unusual for a utility company, however.
     
  14. ClassicII macrumors 6502

    ClassicII

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    #14
    what a joke...


    Speaking... I miss jumptheshark.. :(
     
  15. Peace macrumors Core

    Peace

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    #15
    All this stuff plus the new rates just tells me a new carrier is on it's way for the iPhone in the USA.
     
  16. ZBoater macrumors G3

    ZBoater

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    Sunny Florida
  17. futuremacuser82 macrumors newbie

    futuremacuser82

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    #17

    me too, lol
     
  18. appleguy123 macrumors 604

    appleguy123

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  19. kirchnrd macrumors 6502

    kirchnrd

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    #19
    AT&T here is solid service with great 3G coverage, it is great. They are so disgustingly arrogant I will drop AT&T like a hot potato the day another carrier is available for my iPhone.
     
  20. HiFiGuy528 macrumors 68000

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    Jul 24, 2008
    #20
    cease and desist letter? For what?! For contacting the person you are doing business with? Unless the emails are offensive.
     
  21. bowlerman625 macrumors 68020

    bowlerman625

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    #21
    Now is the time to increase your ownership of at&t stock!
     
  22. fjfjfjfj macrumors 6502

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    Mar 20, 2009
    Location:
    New York, NY
    #22
    Wow, he must be an important person. I guess I just assumed that since you can email, and get a response from, the leader of the free world that no leaders were off limits. Thank you AT&T for educating me on the leadership hiearchy on earth.

    1. CEO of AT&T
    2. President of the United States

    Got it.
     
  23. undrpsi macrumors regular

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    Mar 28, 2010
    Location:
    Gastonia, NC
    #23
    Which is probably why you are not a CEO.

    Today with the invasive instant contact, there is no reason why you shouldn't. Top CEO's have teams of assistants to help with this.

    Lot's of other CEO's pay attention to emails constantly ala' Steve Job's famous one word answers...yeah a little smarmy..but he does answer.

    You have to stay in contact with the customers...too many butt-kissers and yes-men/women sorround you when you are at that level.
     
  24. barkomatic macrumors 68040

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    Aug 8, 2008
    Location:
    Manhattan
    #24
    It's one thing to simply ignore customer emails if you are the CEO, but its quite another to have lawyers threaten the customers that do. I can imagine CEO's get volumes of email they don't have time to answer (but usually have assistants who will) Steve Jobs does a great thing by picking a few here and there to answer--even though his respones are sometimes bitchy.

    I'm getting closer and closer to ditching AT&T. I love the iPhone but the poor signal and shenanigans with their bait and switch iPad data scam is too much for me.
     
  25. Eric-PTEK macrumors 6502

    Joined:
    Mar 3, 2009
    #25
    All they have done is guarantee that he will now receive 100,000 plus emails directly to him.

    I have no idea under what grounds they could do this either, he wasn't threatening and he was asking specifically about AT&T products.

    Maybe I should email him about his incredibly lazy DSL installers who wouldn't move a leaf if it happened to be in the way of actually getting their jobs done. Or the 40 plus hours his company has cost me on the phone with their sales reps fixing their problems.

    I've got an email to write.
     

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