1. Sorry, but AT&T (or any other carrier) is not going to address reception in your personal apartment. They can't compensate for all possible building interference or building materials the signal needs to pass through. Call them and explain your problem (nicely) and ask (nicely) for a free microcell.
2. You were at a festival, could that have something to do with not getting service? There were probably a lot of people there trying to use there phones and there are only so many frequencies available. Can't change the last of physics. Cell phone service is often crappy at large events...
I'm not trying to be some at&t apologist but WOW people just have no concept of the technicalities involved in cell systems.
re: point 1: at&t has already admitted their service is 'substandard' in NYC. no they cant compensate for building interference, etc..but they also can't expect me to be willing to pay them for a device to use my wifi connection (which i pay time warner for) to access their cellular service. Call me crazy, but as a matter of customer service, i think people who live in the worst 'substandard' areas of service as at&t's CEO put it should have been offered free microcells first...First. Practical..no..but a decent olive branch for those of us who live here and paid full price while suffering through 'substandard' service..yes. It would go a long way between improving relations between them and all of us who still think they are horrible.
point 2: nope. I was there with a friend who lives there. right across the street. literally 100 feet away. he explained that service is ALWAYS like that there. and there were no more than 400 people there. So if any one area of NYC cannot handle a gathering of 400 or so people, i dont know what to say. there are probably 3,000 people per square foot here. Also the odds of all 400 of those people clogging up at&t's network are slim. if 75% of them were on at&t, it still shouldnt be enough to make that much of a dent.
this isnt about me having a concept of the technicalities involved in cell systems. i know this is the internet and its common to assume everyone is an idiot but yourself, but you have no idea what my understanding is. You also apparently dont live here. I know what at&t is up against. I know how strong community groups and city ordinances can be, the difficulty they are having putting up towers, how difficult it is to service a densely populated nyc..etc. I also know at&t entered into an agreement to be an exclusive carrier for a device they were clearly not ready/prepared to support. And all along they've made statements blaming the customers for their problems (i.e. stop using so much data..etc..).
As a photographer, if there's a job that's too big for me, typically i'll decline..no matter what it pays. I know this analogy is oversimplifying, but at&t should/could have been more forthright, and should have probably told apple it would need help..especially when OS2 and the app store rolled out.
are they catching up. maybe. but i'm (and apparently a lot of other folks) are still having trouble seeing it. For those that do, enjoy. but NY, as small as it is, is a big city. and there are probably 8 million takes on at&t service here, if you've got time for them all.
